10/10/17 response received via E-mail from the company as follows: Hi [redacted],The contract has been cancelled as we discussed for [redacted].Paula **L[redacted]Service Manager
[redacted], this is [redacted] the Office Manager from Arco Comfort Air. I appreciate your consideration and that you took the time to leave us feedback. We sincerely apologize that the experience did not meet your expectations, as it is our goal to provide 100% customer satisfaction. We are...
happy to work with you to provide you a more satisfactory experience. The requested $250 special stated within the terms and conditions that the coupon needs to be presented at the time of service. We will, however honor the discount for you. We were also crediting the $225.00 for the return air drop that was unable to be completed due to space limitations bringing the total purchase price to $3090.31. Your deposit was $900.00. While we typically do require a deposit of 50% we did make the exception in this case for you as well. The remaining balance due is $2190.31. The customer is responsible for scheduling the inspection per their convenience as it is your home and we do not have access or the ability to let the city building inspector inside when you are not home. The city is typically very flexible when scheduling inspections for the homeowner. Arco has signed the original permit request form for the city stating the job would be done according to the codes and regulations when the permit is requested directly from the city. As far as the issue with installation appointment you've stated, there were messages left to confirm the installation and we did not receive any return call until after 7 PM the night before. We do have a 24 hour answering service and as we have the time marked off for the amount of time the installation takes we did need an affirmative confirmation from you. I personally returned your call after business hours to confirm that we would still be able to complete the installation the next morning. Please feel free to contact me directly at the office at [redacted] if you have any further questions and to make arrangements for the remaining balance due for the completed and accepted work performed.
Danielle [redacted]12:03 PM (20 minutes ago)to me We do old fault for the multiple rescheduling attempts and did everything in our power the last visit to be sure the job was completed. HE did have to come to the location and drill holes himself because as a service contractor for...
Home Depot our contracts are very strict and this is not permitted. Finally his reimbursement I only stated I would attempt to see if this was possible but if nothing was done this falls on Home Depot. We did apologize for the many inconveniences. Let me know if there is anything else that is needed. Thank you! Danielle B[redacted]Office Coordinator cid:[email protected] Naiman Parkway, Unit JCleveland, Ohio 44139Phone: (216)587-2800Office fax: (216)927-9275
10/10/17 response received via E-mail from the company as follows: Hi [redacted],The contract has been cancelled as we discussed for [redacted].Paula **L[redacted]Service Manager
[redacted], this is [redacted] the Office Manager from Arco Comfort Air. I appreciate your consideration and that you took the time to leave us feedback. We sincerely apologize that the experience did not meet your expectations, as it is our goal to provide 100% customer satisfaction. We are...
happy to work with you to provide you a more satisfactory experience. The requested $250 special stated within the terms and conditions that the coupon needs to be presented at the time of service. We will, however honor the discount for you. We were also crediting the $225.00 for the return air drop that was unable to be completed due to space limitations bringing the total purchase price to $3090.31. Your deposit was $900.00. While we typically do require a deposit of 50% we did make the exception in this case for you as well. The remaining balance due is $2190.31. The customer is responsible for scheduling the inspection per their convenience as it is your home and we do not have access or the ability to let the city building inspector inside when you are not home. The city is typically very flexible when scheduling inspections for the homeowner. Arco has signed the original permit request form for the city stating the job would be done according to the codes and regulations when the permit is requested directly from the city. As far as the issue with installation appointment you've stated, there were messages left to confirm the installation and we did not receive any return call until after 7 PM the night before. We do have a 24 hour answering service and as we have the time marked off for the amount of time the installation takes we did need an affirmative confirmation from you. I personally returned your call after business hours to confirm that we would still be able to complete the installation the next morning. Please feel free to contact me directly at the office at [redacted] if you have any further questions and to make arrangements for the remaining balance due for the completed and accepted work performed.
Danielle [redacted]12:03 PM (20 minutes ago)to me We do old fault for the multiple rescheduling attempts and did everything in our power the last visit to be sure the job was completed. HE did have to come to the location and drill holes himself because as a service contractor for...
Home Depot our contracts are very strict and this is not permitted. Finally his reimbursement I only stated I would attempt to see if this was possible but if nothing was done this falls on Home Depot. We did apologize for the many inconveniences. Let me know if there is anything else that is needed. Thank you! Danielle B[redacted]Office Coordinator cid:[email protected] Naiman Parkway, Unit JCleveland, Ohio 44139Phone: (216)587-2800Office fax: (216)927-9275