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Eheim Support Reviews (2)

In regards to Revdex.com complaint ID ***, filed with you on 2/27/from customer *** ***Thecustomer reached out to us for a complaint of a leaking filter which was replied to within minutes and thecustomer did not respondAfter a two days had passed another request was submitted for the
sameincident which was also responded to within minutesThe customer confirmed receiving our responseand we proceeded to troubleshoot his filter from thereIn conclusion after a thorough inspection thecustomer detected a crack in the body of his canister body which is a case of physical damageNeitherphysical or incidental damages are covered by warranty, our year warranty covers the electricalcomponents of the filter which are limited to the motor head, We directed the customer to a link where areplacement canister could be purchased and he has not been in contact with us since thenFullcorrespondence with the customer has been attached for your reviewPlease advise if any additionalinformation is required on our behalf

In regards to Revdex.com complaint ID ***, filed with you on 2/27/from customer *** ***Thecustomer reached out to us for a complaint of a leaking filter which was replied to within minutes and thecustomer did not respondAfter a two days had passed another request was submitted for the
sameincident which was also responded to within minutesThe customer confirmed receiving our responseand we proceeded to troubleshoot his filter from thereIn conclusion after a thorough inspection thecustomer detected a crack in the body of his canister body which is a case of physical damageNeitherphysical or incidental damages are covered by warranty, our year warranty covers the electricalcomponents of the filter which are limited to the motor head, We directed the customer to a link where areplacement canister could be purchased and he has not been in contact with us since thenFullcorrespondence with the customer has been attached for your reviewPlease advise if any additionalinformation is required on our behalf

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Address: 2215 Kenmore Avenue Suite 100, Buffalo, New York, United States, 14207

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