eHomes of Bakersfield

Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ The individual responsible for this issue is out of the office and will return 7/21/We will handle this matter as quickly as possible upon his return Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since my complaint is now on public record with Revdex.com, I hope that you will begin conducting your business on a timely and professional manner At this time, I can't accept the response because my level of doubt is extremely highAfter months, nobody in the office took the responsibility to review the charges and recalculate the refundThe individual responsible has not emailed or made a phone call to me since AprilIn conclusion, I want this case taken care of now by the accounting department or executive manager, not the maintenance department Final Consumer Response / [redacted] (4200, 16, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) FOR THE RECORD:The charges for house cleaning, carpet cleaning and replacing the backyard shrubs that were deducted out of the deposit is not the disputeI am fully aware and responsible for that without argument The DISPUTE is on : Replacement of a broken door $ Door Panel slab/labor/tax $ There was no broken door or a crack below the door [redacted] in the master bedroomPlease send me a photo of that particular damage Deodorizing $ I received a Tenant Ledger Report back in March Attached to it were copies of original receipts by RAYA MAINTENANCE and one original receipt by MOULDING BINI DID NOT RECEIVE a receipt for the Deodorizing charges of $It was just on a copy of an eHomes Ledger reportPlease send me a copy of that original receipt by City Carpet Cleaning with the date that it was done, and a business number of that companyI can't accept just a typed up statement Refund Amount Pending $ RESOLVED THE DISPUTE on: The rollers for the closets $ Room closet glides replace #$ Hall bathroom towel racks/bars $ Partial Refund Check #XXXXX $ Final Business Response / [redacted] (4000, 14, 2015/08/11) */ eHomes of Bakersfield does not own the properties and therefore does not have any say in what is charged, only advises on what can be chargedThe complainant has already been refunded for the closet rollers, gliders, and towel racks and no further refunds will be given

I am rejecting this response because:
although I was not forced to replace the water heater, it was CLEARLY leaking since 12/& in the best interest of the actual property & my contents to not waittime without hot water is an inconvenience even if EHomes would like to believe otherwisein the winter its an extreme hardship as my livelihood as a massage therapist depends on being able to wash & sanitize my sheets everydayYes approval was given late in the evening of January 2--which meant it would have been the 3rd or 4th before Payless would install...unnecessary additional hardship in the eyes of most yet they continue to insult me & seem clueless as to how far an actual apology will go.Please give specific details as to how I made it difficult for Payless to inspect? I traded several texts & emails with Shani & Jameson through January and then heard NOTHING from EHomes until I was contacted 1/& made an appointment for the inspection on 1/20. After the inspection on the 20th Payless stated several repairs needed to be made & I simply told him I didn't have time to wait for repairs that day & would have to make another appointmentI did not throw anyone out or refuse to let anyone inspect..that is an outright lieI actually discussed that inspection with *** *** when we met on 1/because he had commented in a voicemail message that if I refused to cooperate they would force entry--I was curious & alarmed why he would think I was uncooperative having had no interaction at that point...I explained the same to him...clearly they are grasping by continuing to try & make me appear unreasonable as well as hide the fact they never had the water heater repairs made.*** *** told me himself he became involved only after we gave notice...he left me a voicemail wherein he made the uncooperative comment...and which I returned ASAP. Additionally, we set up the 1/inspection over a text. As I stated previously the owner of Payless Plumbing had a completely different list of repairs than his employees during the 1/inspection & it was at that time we knew we were being harassed & vacated the premisesI am not asking for any "credit" as you have taken my entire deposit for repairs...nor will I pay rent for February regardless of my notice date as EHomes had possession 1/31. Given these circumstances, especially given EHomes two prior repairs & their collective attitude regarding hardship, we acted in the best interest of ourselves & of course the homeowner & his propertyIf necessary I will contact said owner myself as I doubt he has received copies of emails that I requested be forwarded to him

Let's be very clear, you were not forced to take any action since you did not give us the opportunity to handle the situation per you lease agreement with usIn fact when we learned of the issue we were able to get approval on the holiday weekend to have it replaced but you had already taken it upon yourself to have it replaced by a non-licensed professional, regardless of his reputationOnce we learned of this we did ask our licensed plumber to inspect the job but he had difficulty scheduling the inspection with youWhen he did go out the first time he wasn't able to complete his inspection because you refused to let him back in the houseIt was then we had to get the owner of eHomes of Bakersfield involved so we could make sure the water heater was installed to codeAll items you were charged for on your deposit disposition are legal and legitimate charges and there will be no credit given to the balance due

Initial Business Response /* (1000, 5, 2015/07/16) */
The individual responsible for this issue is out of the office and will return 7/21/15. We will handle this matter as quickly as possible upon his return.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
Since my complaint is now on public record with Revdex.com, I hope that you will begin conducting your business on a timely and professional manner.
At this time, I can't accept the response because my level of doubt is extremely high. After 3 months, nobody in the office took the responsibility to review the charges and recalculate the refund. The individual responsible has not emailed or made a phone call to me since April. In conclusion, I want this case taken care of now by the accounting department or executive manager, not the maintenance department.
Final Consumer Response /* (4200, 16, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FOR THE RECORD:The charges for house cleaning, carpet cleaning and replacing the backyard shrubs that were deducted out of the deposit is not the dispute. I am fully aware and responsible for that without argument.
The DISPUTE is on :
Replacement of a broken door $125.00
Door 6 Panel slab/labor/tax $94.50
There was no broken door or a crack below the door [redacted] in the master bedroom. Please send me a photo of that particular damage.
Deodorizing $80
I received a Tenant Ledger Report back in March 2015. Attached to it were copies of original receipts by RAYA MAINTENANCE and one original receipt by MOULDING BIN. I DID NOT RECEIVE a receipt for the Deodorizing charges of $80. It was just on a copy of an eHomes Ledger report. Please send me a copy of that original receipt by City Carpet Cleaning with the date that it was done, and a business number of that company. I can't accept just a typed up statement.
Refund Amount Pending $299.50
RESOLVED THE DISPUTE on:
The rollers for the closets $30
Room closet glides replace #2 $25
Hall bathroom towel racks/bars $30
Partial Refund Check #XXXXX $85.00
Final Business Response /* (4000, 14, 2015/08/11) */
eHomes of Bakersfield does not own the properties and therefore does not have any say in what is charged, only advises on what can be charged. The complainant has already been refunded for the closet rollers, gliders, and towel racks and no further refunds will be given.

There will be no credit given for February rent because there is no credit due. In the customers hand delivered 30 day noticed dated January 22, 2017 she states she understands the deposit will be used for repairs, cleaning and any unpaid rent. She was charged rent until February 22, 2017 as per the...

notice so there is no amount due back. As for her "improvements" to the property the lease clearly states that a tenant is not allowed to make any alterations to the property without the Landlords written consent. Furthermore, the changing of the water heater is in violation of the lease and local laws because the tenant did not have permission to do so, did not use a licensed professional, nor pull the proper permits to have this repair done. The tenant is certainly entitled to a functioning hot water heater but are not entitled to make maintenance decisions without the authorization of the Landlord or their management company. The Landlord has a reasonable amount of time to make the repair and a few days without service over the course of three years does not give the tenant the authorization to supersede that. A phone call without leaving a message does not constitute trying to contact our office. Our job is to protect the Landlords investment and make sure both the Landlord and the tenant are abiding by the Lease and the law. I'm sorry if we did not meet the tenants expectations in this situation but when hearing that a tenant replaced a water heater on their own our first reaction is safety. A water heater can be a dangerous and harmful appliance if not installed correctly with fire and flood concerns.

We have been working very hard to come to an agreement between you and the owner. We are not the property owner, we are only the middle man, so if an owner is not satisfied with a job it is beyond our control. I believe you and the property owner have already come to an agreement and this situation...

should be resolved. If it is not please contact our office.

Initial Business Response /* (1000, 8, 2016/06/17) */
Below are the emails with the tenant regarding the deposit. Due to smoking in the property, there was damages to the house that required resolution that their lease clearly outlined. They were informed before they ever received their deposit...

amount owed of the infraction and the requirements to rectify the damage done.
If you have any other questions please call or email me.
XXX-XXX-XXXX
Thank you,
[redacted]