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Ehrhart Energy

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Ehrhart Energy Reviews (1)

To Whom it May Concern,I apologize for the lengthy delay in our response. While Revdex.com complaints are addressed to me, we had someone else in our office respond to them; in fact, the office manager to whom Mrs. [redacted] referred in her letter. She is no longer with the company,...

and I came across this unresolved complaint while cleaning up her files. I reviewed Mrs. [redacted]'s complaint, and have to admit, it doesn't make much sense to put in a bigger tank when her usage was so small. There were times historically that her usage had gotten much higher, but generally speaking, she used less than 10 gallons. The reason we changed the tank was that the small cylinder she had at her home has to be taken out of service every 12 years to be reconditioned in accordance with DOT regulations. Usually when we do this, the cylinder is replaced with a cylinder of the same size, and the customer is billed only for what they’ve used. Most of the times, our customers don’t even realize it happened, except that their old rusty tank is changed for a new painted one. In this case, we upgraded her tank, because the larger tanks do not require this maintenance. It lowers our cost of business, and eliminates the inconvenience of having our customers’ gas interrupted. We did notify her of this service, as we do all of our customers, with a letter early in the season, but those letters usually go out in April when we begin the process, and by the time we had gotten to her cottage it was the end of July, so it is possible that she had forgotten about the letter at that point. We actually never charged Mrs. [redacted] for the larger tank, the only charge was for the additional propane. Unfortunately, she has since terminated her services with us, but I did note that we waived the $120 field service fee and we refunded her for the fuel in her tank in full at the price she paid. So in the end, financially there was no additional cost to her for any of this. I apologize for the frustration, and having to wait so long for a response. If I can be of any further assistance, please do not hesitate to contact me. Bill

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Address: 9787 State Rt 96, Trumansburg, New York, United States, 14886

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