Initial Business Response /* (1000, 5, 2016/06/27) */
Contact Name and Title: *** E ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@pontoonrestoration.com
I have notified the customer that there is delays in manufacturing of his restoration pontoon boatDue to employee leaving our
companyI have recently notified the customer prior to this response that a date of July 25th that we are working on to achieve a completionI have communicated with the customerWe're doing everything that we can to get his boat doneWe are working why are guidelines of the contractUnfortunately things happen and they are beyond our controlThe customers project is a complex restoration, which means very elaborate detailed ConstructionCustom jobs take a lot longer than restoration projectsOur company does not like having projects go past July 4thThis is not our intentionIn the history of pontoon Restoration company LLC this is our worst year for going past deadlinesWe are doing everything that we possibly can to expedite and a quality manufacturing setting
Talked in length with Mr.K and decided to have a full restore of our boat . Stripped down to the toon and add a third! Payment was arranged for installments and the first payment was made when we signed the contract of 12,000.00! In October! Our boat was taken to the warehouse then! 2nd installment was made when the third tune was installed of 18,000.00. The final payment was to be made upon delivery! We still do not have our boat as of Jily 18th, 2016! The contract says delivery date approximately May 1st! With restrictions that cover him in case he doesn't deliver! He has made every excuse to cover himself for poor performance! He told us in April that as soon as the powder coating was completed the boat would be finished within 3 days! The powder coating was a mistake on his part due to coating it the wrong color then having to do it over! He said our ice chest was on back order only to find out that it has been discontinued! However there is a spot in our Corian bar top where it goes! We were also told the engine was to be installed on the 15th of July with delivery to us on the 25th if not before! On the 15th we made a surprise visit and no motor! The panels were buckled with dents all over the boat! Very, very, unprofessionalism! Would never recommend this business to anyone. This is a small amount of the issues. Was told in April all parts were in!
Initial Business Response /* (1000, 5, 2017/08/03) */
Mr [redacted] was missing a bottom for the pontoon furniture. I have not received any calls from him. I have tried to call him two times to inform him his missing piece is here at the shop. The item has been waiting for pick up for more than a...
month. I did not refuse to take any of his calls, but if his call came up possible for spam, then it was not taken.
On July 21st I received this email stating he wanted to keep the original seat:
[redacted]
Jul 21 (13 days ago)
to [redacted]
[redacted], after discussions with my wife, we're going to rearrange the pontoon furniture and keep the radius that I ordered incorrectly.
Can you follow up on the status of the base for that piece that was supposed to be drop shipped to me so that we can actually get some use out of the furniture?
[redacted]
The item was not drop shipped to the customer and was waiting for pick up from the customer.
Resolution: Pontoon Restoration Company LLC is shipping the missing piece to the customer via UPS Ground Tracking number is [redacted] XXX XX XXXX XXXX today. This matter is resolved.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Mr. [redacted] is simplifying the issue and has not reached out to me via email or phone since the date of the email that I sent to him, that he provided in this case.
I called the vendor in South Bend, They located my order through Mr [redacted], and said that there was no reason why I should not have received the base within a matter of days of him contacting them.
Mr. [redacted] is only providing information that suits him. If I could attach the proof of the message that I sent through his website and the calls that I made from my office phone, I would, but that is not possible since there is no way to access the message through his website, nor from my phone without seeing them in person.
Conveniently, he attaches a 3 week old email in his response, which is my last formal correspondence to him, but yet justifies his having the base piece for weeks, with no proof of trying to contact me. He did promise to drop ship it. And, again, never emailed me back or called me - if he did, I would like to see the proof.
Today, he called my office and my cell, and sent me 3 text messages in a row about the status of the base piece. I find it ironic that within days of the complaint, he is so communicative, to the point that his last text was rudely written.
Mr. [redacted] said in his message today that the base piece was shipped. But as of 5:30 pm today, UPS has no record of it. I will believe it when I see it. Other Revdex.com complaints reflect a similar theme; I wish I would have read them and the 4 Google reviews first.
Final Business Response /* (4000, 9, 2017/08/04) */
Company contacted our office to verify the response was received and to explain the package was shipped. The tracking number showed at 11:38 when talking to the company, that the package has been delivered at 10:10am today 8.4.17.
Final Consumer Response /* (2000, 11, 2017/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The base was at my home when I arrived.
Initial Business Response /* (1000, 5, 2016/06/27) */
Contact Name and Title: *** E ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@pontoonrestoration.com
I have notified the customer that there is delays in manufacturing of his restoration pontoon boatDue to employee leaving our
companyI have recently notified the customer prior to this response that a date of July 25th that we are working on to achieve a completionI have communicated with the customerWe're doing everything that we can to get his boat doneWe are working why are guidelines of the contractUnfortunately things happen and they are beyond our controlThe customers project is a complex restoration, which means very elaborate detailed ConstructionCustom jobs take a lot longer than restoration projectsOur company does not like having projects go past July 4thThis is not our intentionIn the history of pontoon Restoration company LLC this is our worst year for going past deadlinesWe are doing everything that we possibly can to expedite and a quality manufacturing setting
Talked in length with Mr.K and decided to have a full restore of our boat . Stripped down to the toon and add a third! Payment was arranged for installments and the first payment was made when we signed the contract of 12,000.00! In October! Our boat was taken to the warehouse then! 2nd installment was made when the third tune was installed of 18,000.00. The final payment was to be made upon delivery! We still do not have our boat as of Jily 18th, 2016! The contract says delivery date approximately May 1st! With restrictions that cover him in case he doesn't deliver! He has made every excuse to cover himself for poor performance! He told us in April that as soon as the powder coating was completed the boat would be finished within 3 days! The powder coating was a mistake on his part due to coating it the wrong color then having to do it over! He said our ice chest was on back order only to find out that it has been discontinued! However there is a spot in our Corian bar top where it goes! We were also told the engine was to be installed on the 15th of July with delivery to us on the 25th if not before! On the 15th we made a surprise visit and no motor! The panels were buckled with dents all over the boat! Very, very, unprofessionalism! Would never recommend this business to anyone. This is a small amount of the issues. Was told in April all parts were in!
Initial Business Response /* (1000, 5, 2017/08/03) */
Mr [redacted] was missing a bottom for the pontoon furniture. I have not received any calls from him. I have tried to call him two times to inform him his missing piece is here at the shop. The item has been waiting for pick up for more than a...
month. I did not refuse to take any of his calls, but if his call came up possible for spam, then it was not taken.
On July 21st I received this email stating he wanted to keep the original seat:
[redacted]
Jul 21 (13 days ago)
to [redacted]
[redacted], after discussions with my wife, we're going to rearrange the pontoon furniture and keep the radius that I ordered incorrectly.
Can you follow up on the status of the base for that piece that was supposed to be drop shipped to me so that we can actually get some use out of the furniture?
[redacted]
The item was not drop shipped to the customer and was waiting for pick up from the customer.
Resolution: Pontoon Restoration Company LLC is shipping the missing piece to the customer via UPS Ground Tracking number is [redacted] XXX XX XXXX XXXX today. This matter is resolved.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, Mr. [redacted] is simplifying the issue and has not reached out to me via email or phone since the date of the email that I sent to him, that he provided in this case.
I called the vendor in South Bend, They located my order through Mr [redacted], and said that there was no reason why I should not have received the base within a matter of days of him contacting them.
Mr. [redacted] is only providing information that suits him. If I could attach the proof of the message that I sent through his website and the calls that I made from my office phone, I would, but that is not possible since there is no way to access the message through his website, nor from my phone without seeing them in person.
Conveniently, he attaches a 3 week old email in his response, which is my last formal correspondence to him, but yet justifies his having the base piece for weeks, with no proof of trying to contact me. He did promise to drop ship it. And, again, never emailed me back or called me - if he did, I would like to see the proof.
Today, he called my office and my cell, and sent me 3 text messages in a row about the status of the base piece. I find it ironic that within days of the complaint, he is so communicative, to the point that his last text was rudely written.
Mr. [redacted] said in his message today that the base piece was shipped. But as of 5:30 pm today, UPS has no record of it. I will believe it when I see it. Other Revdex.com complaints reflect a similar theme; I wish I would have read them and the 4 Google reviews first.
Final Business Response /* (4000, 9, 2017/08/04) */
Company contacted our office to verify the response was received and to explain the package was shipped. The tracking number showed at 11:38 when talking to the company, that the package has been delivered at 10:10am today 8.4.17.
Final Consumer Response /* (2000, 11, 2017/08/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The base was at my home when I arrived.