Initial Business Response /* (1000, 6, 2015/10/21) */
Spoke with *** on 10/16/and advised her that we were still willing to try and assist her like beforeI gave her a couple of different options including installing a VW factory radio and then installing an aftermarket backup camera
that would display in the mirror*** said she didn't like that option*** asked about having a new aftermarket radio installed in the vehicle that would still have the back up camera in the screenI let *** know that I didn't have a confirmation that any aftermarket radio would perform differently than the one that was already in the vehicleI then let *** that the cost of the aftermarket camera that displayed in the mirror was $350, and offered to send her a check for this amount if that would make her happy and settle her complaintShe agreed to this resolutionA check was mailed out to *** on the 19th of October to *** in the amount of $
Initial Consumer Rebuttal /* (2000, 8, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think it was fair of them to send a refund check of the radio although the radio is not fixed; I can pay to get it fixed or make 3/payments
Initial Business Response /* (1000, 7, 2016/01/13) */
Received business response via e-mail to Revdex.com:
"Thank you for working with us to come to an amicable resolution. We highly value your business and we look forward to handling your future vehicle needs.
Carl [redacted]
General Manager
Eich...
Initial Business Response /* (1000, 6, 2015/10/21) */
Spoke with *** on 10/16/and advised her that we were still willing to try and assist her like beforeI gave her a couple of different options including installing a VW factory radio and then installing an aftermarket backup camera
that would display in the mirror*** said she didn't like that option*** asked about having a new aftermarket radio installed in the vehicle that would still have the back up camera in the screenI let *** know that I didn't have a confirmation that any aftermarket radio would perform differently than the one that was already in the vehicleI then let *** that the cost of the aftermarket camera that displayed in the mirror was $350, and offered to send her a check for this amount if that would make her happy and settle her complaintShe agreed to this resolutionA check was mailed out to *** on the 19th of October to *** in the amount of $
Initial Consumer Rebuttal /* (2000, 8, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I think it was fair of them to send a refund check of the radio although the radio is not fixed; I can pay to get it fixed or make 3/payments
Initial Business Response /* (1000, 7, 2016/01/13) */
Received business response via e-mail to Revdex.com:
"Thank you for working with us to come to an amicable resolution. We highly value your business and we look forward to handling your future vehicle needs.
Carl [redacted]
General Manager
Eich...
Motor Company"