Business Response to a Complaint Complaint ID#: [redacted] Company Name: Four Points by Sheraton Company Contact: Company Phone: Company Email: Person Who Sent the Complaint: Staff Member: Response: Mr[redacted] needs to contact [redacted] to resolve this issueMr [redacted] told us this room is not comp and the guest were responsible for payment Sent on: 9/8/1:44:PM
Business Response to a Complaint cellPadding=0> Complaint ID#: [redacted] Company Name: Four Points by Sheraton Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Guest was told at check in that all rooms must be guaranteed by a credit cardSince the guest room was not paid for by any third party the guest would be responsible for the room his team was occupyingThere is no [redacted] Hotel? We did contact Mr [redacted] and he stated the room charge would be the guest responsibilityWe referred the guest back to [redacted] *** Sent on: 8/17/11:45:AM
Per our conversation on the phone, I just wanted to let you that our hotel is 100% non smoking and there are signs at front desk as well as in each room stating that if guest smokes there will be $cleaning fee charged As soon as guest checkout of their room, our housekeeping verify if there is any sign of smoking and if there is then our manager will check the room with the housekeeper to confirm it and afterwards the cleaning fee is charged to the guest Then the room is out of order for week for cleaning the entire room throughly before renting it again to new guest Please let me know if you have any questions regarding this matter We appreciate your business -- Thank you, [redacted] Four Points by Sheraton Crittenden Dr Louisville, KY (502) [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
*** *** is not a hotel He is a person who provides basketball teams with hotels We were working with Mr *** these days We were told by Mr *** and more importantly by the person at the front desk the room was comped The gentleman at the desk asked for a card for incidentals only He verified the room was to be comped.Mr ***, who has no affiliation with the hotel other than a person who contracted rooms from the hotel, has nothing to do with this other than he was the person who was to pay for the rooms or make sure the rooms were paid (comped) I was told by the front desk person that my card would not be charged I have three witnesses who will gladly testify to the statement by the Four Points employee when this goes to court
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Four Points by Sheraton
Company Contact:
Company Phone:
Company Email:
Person Who Sent the Complaint:
Staff Member:
Response:
Mr.[redacted] needs to contact [redacted] to resolve this issue. Mr. [redacted] told us this room is not comp and the guest were responsible for payment.
Sent on: 9/8/2015 1:44:23 PM
Business Response to a Complaint
cellPadding=0>
Complaint ID#:
[redacted]
Company Name:
Four Points by Sheraton
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Guest was told at check in that all rooms must be guaranteed by a credit card. Since the guest room was not paid for by any third party the guest would be responsible for the room his team was occupying. There is no [redacted] Hotel? We did contact Mr. [redacted] and he stated the room charge would be the guest responsibility. We referred the guest back to [redacted].
Sent on: 8/17/2015 11:45:05 AM
Per our conversation on the
phone, I just wanted to let you that our hotel is 100% non smoking and there
are signs at front desk as well as in each room stating that if guest smokes
there will be $200.00 cleaning fee charged . As soon...
as guest
checkout of their room, our housekeeping verify if there is any sign of smoking
and if there is then our manager will check the room with the housekeeper to
confirm it and afterwards the cleaning fee is charged to the guest. Then
the room is out of order for week for cleaning the entire room throughly before
renting it again to new guest.
Please let me know if you have any questions
regarding this matter. We appreciate your business.
--
Thank you,
[redacted]
Four Points by Sheraton
2850 Crittenden Dr
Louisville, KY 40209
(502) [redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Four Points by Sheraton Company Contact: Company Phone: Company Email: Person Who Sent the Complaint: Staff Member: Response: Mr[redacted] needs to contact [redacted] to resolve this issueMr [redacted] told us this room is not comp and the guest were responsible for payment Sent on: 9/8/1:44:PM
Business Response to a Complaint cellPadding=0> Complaint ID#: [redacted] Company Name: Four Points by Sheraton Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Guest was told at check in that all rooms must be guaranteed by a credit cardSince the guest room was not paid for by any third party the guest would be responsible for the room his team was occupyingThere is no [redacted] Hotel? We did contact Mr [redacted] and he stated the room charge would be the guest responsibilityWe referred the guest back to [redacted] *** Sent on: 8/17/11:45:AM
Per our conversation on the phone, I just wanted to let you that our hotel is 100% non smoking and there are signs at front desk as well as in each room stating that if guest smokes there will be $cleaning fee charged As soon as guest checkout of their room, our housekeeping verify if there is any sign of smoking and if there is then our manager will check the room with the housekeeper to confirm it and afterwards the cleaning fee is charged to the guest Then the room is out of order for week for cleaning the entire room throughly before renting it again to new guest Please let me know if you have any questions regarding this matter We appreciate your business -- Thank you, [redacted] Four Points by Sheraton Crittenden Dr Louisville, KY (502) [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
*** *** is not a hotel He is a person who provides basketball teams with hotels We were working with Mr *** these days We were told by Mr *** and more importantly by the person at the front desk the room was comped The gentleman at the desk asked for a card for incidentals only He verified the room was to be comped.Mr ***, who has no affiliation with the hotel other than a person who contracted rooms from the hotel, has nothing to do with this other than he was the person who was to pay for the rooms or make sure the rooms were paid (comped) I was told by the front desk person that my card would not be charged I have three witnesses who will gladly testify to the statement by the Four Points employee when this goes to court
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Four Points by Sheraton
Company Contact:
Company Phone:
Company Email:
Person Who Sent the Complaint:
Staff Member:
Response:
Mr.[redacted] needs to contact [redacted] to resolve this issue. Mr. [redacted] told us this room is not comp and the guest were responsible for payment.
Sent on: 9/8/2015 1:44:23 PM
Hotel in poor condition. Bed bugs or fleas. Not a pleasant stay. Hotel management was told however no response.
Business Response to a Complaint
cellPadding=0>
Complaint ID#:
[redacted]
Company Name:
Four Points by Sheraton
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Guest was told at check in that all rooms must be guaranteed by a credit card. Since the guest room was not paid for by any third party the guest would be responsible for the room his team was occupying. There is no [redacted] Hotel? We did contact Mr. [redacted] and he stated the room charge would be the guest responsibility. We referred the guest back to [redacted].
Sent on: 8/17/2015 11:45:05 AM
Per our conversation on the
phone, I just wanted to let you that our hotel is 100% non smoking and there
are signs at front desk as well as in each room stating that if guest smokes
there will be $200.00 cleaning fee charged . As soon...
as guest
checkout of their room, our housekeeping verify if there is any sign of smoking
and if there is then our manager will check the room with the housekeeper to
confirm it and afterwards the cleaning fee is charged to the guest. Then
the room is out of order for week for cleaning the entire room throughly before
renting it again to new guest.
Please let me know if you have any questions
regarding this matter. We appreciate your business.
--
Thank you,
[redacted]
Four Points by Sheraton
2850 Crittenden Dr
Louisville, KY 40209
(502) [redacted]