Eikon Management

Business response taken over the phone on 4/29/by Revdex.com staff (**) Roberto C [redacted] stated when the merchandise is not working they have to come up to the store with their receipt for proof of purchaseThey will then establish an appointment for the repairThe consumer can come into the store between the hours of Monday thru Friday 9:00AM - 6:00PM and Saturday between the hours of 10:30AM - 6:00PM

Business response taken over the phone on 3/15/at 4:08PM by Revdex.com staff (LL) Roberto G***owner, said the consumer was given another refrigerator

We don't have any problems to exchange the fridge, but she have to bring the old one first, and then take the new one

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Do have a recipt but they made the recipt under my cousins name [redacted] ***I will file anothe comlaint I nesesery I have fixed the refidgerator at my own expaence and need them to reimburse what I have paid and loss with this issue

From: NORALIZ G [redacted] Date: Tue, Jan 19, at 11:AMSubject: Complaint # [redacted] ( [redacted] ) [redacted] ***To: ***@cleveland.Revdex.com.org Dear Mr [redacted] My name is Noraliz G [redacted] I am the manager on Yenziel ResalesMrs [redacted] *** it's a customer she bought a refrigerator from us and she file a complaint with Revdex.com in the letter says she talked with the Revdex.com same day she purchased and I don't understand how she contact the Revdex.com if the delivery time was 8:pmAnd how she can ask for a refund of different amounts Thank for your help

From: [redacted] < [redacted] .**@gmail.com>Date: Mon, May 2, at 6:PMSubject: [redacted] To: [redacted] @cleveland.Revdex.com.orgHi this is [redacted] , I spoke with you about yenziel resale's appliances, you told me to stop over there to try again and I did, Saturday and I tried again todaywhen I went Saturday they were there and they said they would give me a new fridgethe man said he could not deliver it and to come back Monday for I can make sure the fridge work and he can get it to me, will I went over today Monday at a.m and again at 4:p.m and the store was closedso what's the next step? I also filed with the attorney like you suggested

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After the first refrigerator caught afire and damaged the floors, the replacement refrigerator did not work properlyThe refrigerator would not get coldThe business refuses to honor their warrantySeeking a full refund from the business Regards, [redacted]

Business response taken over the phone on 4/29/by Revdex.com staff (**)
Roberto C*** stated when the merchandise is not working they have to come up to the store with their receipt for proof of purchaseThey will then establish an appointment for the repairThe consumer can come into the store
between the hours of Monday thru Friday 9:00AM - 6:00PM and Saturday between the hours of 10:30AM - 6:00PM

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
From: "*** ***" Date: Feb 9, 11:AMSubject: Claim Number - ***To: "***@cleveland.Revdex.com.org" Cc: *** *** ***
***,
I hope this email finds you wellI received your voicemail and I will not accept their store creditDue to their inability to promptly address my issue(s) I had to purchase a new fridge therefore have no need for store creditThis entity was nearly hours late with delivery, knowingly sold me faulty equipment, and was unwilling to address the situation with urgency thus causing all of the groceries to go bad
Upon my return to the store I notice they had livestock, yes roosters running around the storeThis is completely unsanitary and I refused store credit then and will continue to do so
Unless I am reimbursed for the cost of the fridge, delivery and the loss of groceries I will be forced to file a pro se claim in our local courtI have every communication between this company and IPictures of thrown away food, receipts for service to the fridge and receipt for the cost of the new fridgeI have more than sufficient evidence to present to court within our jurisdictionI will seek compensation for this all plus the cost of dining out (family of 5) due to not having a fridge and court costs in small claims if this company decides to maintain its stance of store credit
Please review and feel free to contact me with any additional questions
Thank you,
***
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Business called on 1/21/at 2:40PM to check the status of the complaintBusiness indicated there is a no refund policy (see document attached) and offered to exchange the applianceConsumer declined and asked for refundBecause of the signed and dated invoice indicating exchange of merchandise only, the business is still willing to exchange the item as long as the consumer still has the original item in her possession

Tell us why here...She bought a refrigerator and a gas stove on 10/12/We deliver on 10/13/16, she come to the store on 10/17/and we make and Appointment for 10/18/at 8:am, we was just on time for the appointmentHer refrigerator was making ice on the freezer we have to disconnect the
fridge and wait for to freezer to defrostWe make another appointment same day at 1:pm, she call us at 1:and says the she it's not at her house and tell us if we can change the appointment for 3:We told her we will try to be there because we already had another appointment at that timeShe call us multiples times, she was mad because we didn't answer her calls, but we was trying to do our work with another customerWe was close next day but finally with a mutual agreements today 10/20/16, we was on her house at 11:and we fix her fridge! We understand the she was mad but we take care of the situation as soon we canCustomers sometimes don't understand they are not the only Customers we have and everything have to be by appointmentAnd the pregnant women she talk about it's the owner

Business response taken over the phone on 4/4/by Revdex.com staff (**)
The owner Roberto C*** stated the business has a no refund policy however, the consumer can exchange the item for another item in the storeIf Ms*** is unable to contact the business by phone she can come into the
store at any time to exchange her purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I want my $returned and for Action Appliance Repair to remove the broken refrigerator from my house

Business response taken over the phone on 3/15/at 4:08PM by Revdex.com staff (LL)
Roberto G***owner, said the consumer was given another refrigerator

We don't have any problems to exchange the fridge, but she have to bring the old one first, and then take the new one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]. Do have a recipt but they made the recipt under my cousins name [redacted]. I will file anothe comlaint I nesesery I have fixed the refidgerator at my own expaence and need them to reimburse what I have paid and loss with this issue

From: NORALIZ G[redacted] <noralizg[redacted]@gmail.com>Date: Tue, Jan 19, 2016 at 11:18 AMSubject: Complaint #[redacted] ([redacted]) [redacted]To: [redacted]@cleveland.Revdex.com.org
Dear Mr. [redacted]
     My name is Noraliz G[redacted] I am the manager on Yenziel Resales. Mrs. [redacted]...

it's a customer she bought a refrigerator from us and she file a complaint with Revdex.com in the letter says she talked with the Revdex.com same day she purchased and I don't understand how she contact the Revdex.com if the delivery time was 8:30 pm. And how she can ask for a refund of different amounts.
Thank for your help

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After the first refrigerator caught afire and damaged the floors, the replacement refrigerator did not work properly. The refrigerator would not get cold. The business refuses to honor their warranty. Seeking a full refund from the business.
Regards,[redacted]

I'm sorry we don't have any file under [redacted], Do he have receipt? He can stop at the store with the original receipt under his name and address and we going to take care of him.

Here is my previous compliant number [redacted]. This issue is still not resolved. I contacted Yenziel on April 5th to have him repair my refrigerator. He sent two guy's out to my house to see why the appliance was not working. They found out why, Yenziel texted me and said he had to order the part and should be a few days. I gave him until April 13 to repair this item. He still has not come back to fix appliance and also he has changed his voicemail to Spanish and not able to leave voicemail because its full. Can someone please help me with this issue.