Sign in

Einstein Bros. Bagels

Sharing is caring! Have something to share about Einstein Bros. Bagels? Use RevDex to write a review
Reviews Restaurants Einstein Bros. Bagels

Einstein Bros. Bagels Reviews (3)

I am rejecting this response because:
I told the manager and the workers that I sent my complaints to the Revdex.com, posted on Yelp and Facebook. They still could not accept my giftcards. I had the balances checked at another location and they are still good. I checked their balances online and they are still good. However, at this specific location, they are not accepted. I called the store previously about my complaints. However, they never get resolved. The workers made a photocopy of my giftcards. Nobody has called me back or reached out in any way. I have had to have been the person to contact them. I have called the main office of the company. I have emailed a woman named "Megan".Nothing ever gets done. I get false promises and people who don't know anything.

Hi, I am responding to a notice I received from the Revdex.com about a complaint made by a guest from my restaurant about a [redacted] charge as fraud to his card. The issue has been resolved with the customer but I wanted to make sure you are aware of what the situation was. Upon speaking with the customer...

again as he called our 1800 complaint line he came back in and we discounted him the [redacted] on his next purchase. We also explained to him what happened. He did come in on 6/17 Saturday and made a purchase for [redacted]. My cashier hit the wrong button when processing his card and only charged him the [redacted] as the 9 is right above our Accept button to accept the cost to process the card after he had left when my cashier realized his mistake he cashed the rest of the ticket out and took the hit for the shortage. So of the [redacted] he only paid [redacted] for his purchase. So this charge was not made fraudulently or unauthorized See Attached:[redacted]

My name is Dan and I am the General Manager here. I started at this location on 12/5/16 Unfortunately, regarding her earlier concerns, I wasn't here at that time. With her concern on the January visit, though, I did reach out to [redacted] directly and spoke with her over the phone. I let her...

know we were sorry for the mishap with the giftcards -and if she would be willing to come in sometime when I was here that I could go over the giftcards with here one by one as far as if there is any balance etc.  ([redacted] was worried the cashier that was helping her that day may not have understood her request or how to work our point of sale system.) I also let her know I wanted to get her an egg sandwich for her trouble at her last visit.  She let me know that she thought she could make it out within a week or two.  I have yet to meet this customer or receive any type of call back after we spoke initially. I thought we were all on the same page -then we received the letter from the Revdex.com.

Check fields!

Write a review of Einstein Bros. Bagels

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Einstein Bros. Bagels Rating

Overall satisfaction rating

Address: DFW Airport Terminal A, PO Box 619428, Dallas, Texas, United States, 75261-9428

Phone:

Show more...

Web:

This website was reported to be associated with Einstein Bros. Bagels.



Add contact information for Einstein Bros. Bagels

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated