Einstein Medical

Dr. [redacted] purchased a LUCID CMS website from us on 10/3/2012.  The design and development of this website includes a 24 month contract paid in monthly installments that must be satisfied prior to the release of the ownership of the website to the client.  If the client wishes...

to transfer to a different hosting company they are contractually unable to do so until the 24 months have been satisfied.   Dr. [redacted] agreed to this contract when she purchased the website services.  Throughout the contract period she was frequently multiple payments behind even though she was notified monthly of payments due.    Towards the end of the contract period, her account was three payments behind.  She did make two of those payments over the course of three months, however one  payment was still outstanding.  She received several reminders of those payments due and was asked repeatedly as per company policy when an account is delinquent, to provide a credit card for processing payments but she insisted on continuing to pay via check and continued to be behind on payments.   After four prior notices, she was informed by the Sr. Regional Manager on February 5, 2015 that her website would be taken offline until she satisfied the balance on the account.    The final payment on her 24 month contract was due on January 26, 2014 but was not received until April 6, 2015 at which time we initiated the process to transfer her domain and website files to the hosting company of her choice.  This process will be completed by April 7, 2015 and she will have satisfied all the terms of the contract and will therefore have total ownership of her website as per her request.   Einstein Medical regrets the unfortunate way this relationship has ended and we wish Dr. [redacted] the best.

Review: Einstein Medical, web services company, took down my website in February 2015 and now is refusing to transfer back my personal domain.

Einstein demanded almost $3000 in unethical collection, to restore service ( Emails and by phone).

Einstein agreement was for a monthly payment $249 hosting fees.

I paid for 13 months ($249X13) in 2014 (I have cashed checks) and I sent them three checks, $249 each in 2015Desired Settlement: To transfer my personal domain back to me ([redacted] MD) since I do not want to work with them anymore

and letter of apology.

Business

Response:

Dr. [redacted] purchased a LUCID CMS website from us on 10/3/2012. The design and development of this website includes a 24 month contract paid in monthly installments that must be satisfied prior to the release of the ownership of the website to the client. If the client wishes to transfer to a different hosting company they are contractually unable to do so until the 24 months have been satisfied. Dr. [redacted] agreed to this contract when she purchased the website services. Throughout the contract period she was frequently multiple payments behind even though she was notified monthly of payments due. Towards the end of the contract period, her account was three payments behind. She did make two of those payments over the course of three months, however one payment was still outstanding. She received several reminders of those payments due and was asked repeatedly as per company policy when an account is delinquent, to provide a credit card for processing payments but she insisted on continuing to pay via check and continued to be behind on payments. After four prior notices, she was informed by the Sr. Regional Manager on February 5, 2015 that her website would be taken offline until she satisfied the balance on the account. The final payment on her 24 month contract was due on January 26, 2014 but was not received until April 6, 2015 at which time we initiated the process to transfer her domain and website files to the hosting company of her choice. This process will be completed by April 7, 2015 and she will have satisfied all the terms of the contract and will therefore have total ownership of her website as per her request. Einstein Medical regrets the unfortunate way this relationship has ended and we wish Dr. [redacted] the best.

Review: I recently bought a dental practice in which previous had Einstein medical hosting website domain in 01/22/2014

I received a call from [redacted] ( from Einstein medical) to discuss continuing service

When we spoke over the phone he said there is no contract between us and if you decide to continue our services , you can so so at any point without a charge

So I agreed to give them a chance ( I didn't sign a contract or was provided any information about penalties of discontinuing services) monthly fee was around$ 1400

First week of February, my office got a phone call from Medical Einstein stating if we need to make changes to the site then there is a fee ! I sent an email to [redacted] explaining to him this is not what we discussed

He said your staff misunderstood and came up with few execuses

I decided to look for another hosting company and I asked [redacted] if there is a charge if I discontinue service

He said " no , you already paid for February " in mid February I emailed him and sent a letter to discontinue my service.

It took him till 03/03/2014 to transfer domain to me.

Then that day he charged my account $ 2223

When I asked about the charge he said you didn't give 30 days notice and that is one month worth of services( my monthly fee is around 1400 )

There was no mention of 30 days notice though we spoke several times over the phone

the minute he heard I was going to transfer my services he threatened me that I would lose all the things they have done for my rankings online over the years

He even googled the new provider sending me her facebook page and other info about the company and representative in particular

He was dishonest from the beginning

and I shouldn't be paying this feeDesired Settlement: refund full amount of disputed charge which is [redacted]

Business

Response:

March 28, 2014

Revdex.com

4747 Viewridge Ave. #200

San Diego, CA 92123-6199

Regarding ID#[redacted]

To Whom It May Concern:

On January 31, 2014 Einstein Medical officially began the process oftransferring ownership of the

domain www.dentistryforlife.com and the dental practice of the same name to the new client who had

recently purchased said practice. Active services on the account previously contracted by the

seller also transferred into the Complainant's name.

During the course of several contacts with the new client our Account Manager attempted to explain

our services and the contract to provide those services to the client. To assist the new client

with understanding the contract and services our Account Manager combined several monthly services

into one monthly and discounted payment.

During the early part of February, 2014 our Account Manager discussed additional optional services

with the client. The client apparently misunderstood and thought we were charging him additional

fees on the already contracted services. The client sent an email regarding this and our Account

Manager clarified that it was for additional services not additional money owed for current

services (see attached email correspondence). On February 21, 2014 client requested that the domain

be transferred out to another hosting company (see attached letter).

Our contracts state that we require a 30-day notice for termination. If a 30-day notice is not

given, then the final payment due will be at the published list price rather than the discounted

price. Client was aware of this requirement because the Account Manager provided copies of all

active invoices to client when the practice was transferred (see attached invoices). Therefore

client's credit card was charged the full price of $2,223.90 for the final payment.

On March 4, 2014 the Account Manger spoke with the client, who was furious about his credit card

being charged and argued that he did not owe us any additional money. The Account Manager tried

to explain that the amount charged was because he cancelled midway through the cycle and did not

give the proper notice as per contract. The A ount Manager offered to refund client $758.75, the

difference between the full publishecf'list price ·of$2,223.90 and the discounted price of $1,465.15.

Client refused the offer and said he would let the credit card company handle the

situation.

We believe that we have done everything we can to try to satisfy the client and clear up any

misunderstanding between us. We are truly sorry our relationship with the client has ended in

this manner. To resolve this issue, our offer to refund the amount of$758.75 stands. Client is

welcome to contact us at his convenience to request the refund.

Sincerely,

President