We have attempted several times to contact the guest to correct the issue and have not been able to talk to him personally or has he called us back. The plan is to collect the information we need from the purchase and we will refund/credit his credit card, for the purchase
Greetings,We have resolved this matter with the cusotmer and have satisfied the complaint to her expectations. Below is the emailed recieved and resolved and this inquiry can now be closed. From: *** *** *** Sent: Saturday, October 15, 2:
PM To: *** *** Subject: Re: Einstein Noah Restaurant Group - Revdex.com Gift Card Issue Inquiry Follow-Up Thank you, Whitney. I received the giftcard and had the opportunity to try it. The giftcard worked with no problem. Since this was my fourth attempt to contact Noah's about the issue, I wasn't holding out much hope of getting a useful response. But you were helpful. Thank you!*** *** Regards,*** ***EBB/Noah's Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you, Revdex.com, as you were instrumental in helping me to get this issue resolved
Sincerely,
*** ***
We have made several attempts to reach the complainant and have not been successful to talk to him. We would like to talk to him, to collect what we will need, to refund him for the purchases. He can contact us at *** to address this issue
To whom it may concern, We have emailed and called the guest and advised her that we would provide her a gift card for $25 if she provided her home address, she never got back to us so we emailed her a digital gift card on 9/18 instead. We will consider this complaint closed. Regards, [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would like to at least receive the $50 gift card before marking this complaint as resolved. I did in fact have communication with the company on January 22nd. It will be two weeks this Monday, February 5th, and I still have yet to receive the gift card.
Sincerely,
[redacted]
To whom it may concern, We connected with the customer via phone on 1/22 and email and have resolved the matter. We apologized and she accepted a $50 gift card to help satisfy the inconvenience. Gift card was mailed with return receipt. No further action is required and...
complaint is considered resolved. Regards,Lorraine
Dear Sir,We have made several attempts to reach this customer via email and phone and have been unsuccessfull. We want to ensure the integrity of our follow up therefore, we have applied a $25.00 digital gift card to the email adrress we have on file. This offer has been...
communciated via both avenues. Please let me know if there is anything further you require. Regards,[redacted]
Tell us why here...Complaint: [redacted]I am rejecting this response because I have been calling and e-mailing Noah's Bagels since May 2016...constantly...at least 25 phone calls and 10 to 15 emails. NOONE...I REPEAT...NOONE WOULD HELP ME. FINALLY GUEST SERVICES TOLD ME I COULD KEEP CALLING EVERYDAY BUT NOONE IS GOING TO CALL ME BACK OR DO ANYTHING TO FIX MY PROBLEM....SO NO!...THEIR $25 GIFT CARD IS NOT Good ENOUGH. AFTER MY WASTE OF TIME AND ENERGY DUE TO THEIR FALSE ADVERTISING AND INADEQUATE CUSTOMER SERVICE, I WILL NOT BE PURCHASING ANYTHING EVER AGAIN AT ANY NOAHS BAGELS location so they can send me CASH!!! THEY CAN REFUND THE HUNDREDS OF DOLLARS I HAVE SPENT AT THE NOAHS BAGELS NEXT DOOR TO MY JOB...AND I MAKE AN EXTRA EFFORT TO TELL ALL OF MY CO-WORKERS AND EVERYONE ELSE I KNOW TO NEVER GO TO NOAHS BAGELS.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern,We have spoken to Mr [redacted] and his concern has been addressed and resolved. He has accepted a full refund on the $25 gift card and is pleased with the resolution. No further action is required. Regards,[redacted]Customer Support, Manager
Complaint: [redacted]
I am rejecting this response because: I sent my response earlier, but the business rejected my request for refund. I donated the items in question. Please keep my complaint on file for others to see and realize this business does not value patrons or refund gift cards and/or purchases when they pull up roots and run from town in the middle of the night. Case closed with the response I figured I would get from the company and the Revdex.com.
Sincerely,
[redacted]
We have attempted several times to contact the guest to correct the issue and have not been able to talk to him personally or has he called us back. The plan is to collect the information we need from the purchase and we will refund/credit his credit card, for the purchase
Greetings,We have resolved this matter with the cusotmer and have satisfied the complaint to her expectations. Below is the emailed recieved and resolved and this inquiry can now be closed. From: *** *** *** Sent: Saturday, October 15, 2:
PM To: *** *** Subject: Re: Einstein Noah Restaurant Group - Revdex.com Gift Card Issue Inquiry Follow-Up Thank you, Whitney. I received the giftcard and had the opportunity to try it. The giftcard worked with no problem. Since this was my fourth attempt to contact Noah's about the issue, I wasn't holding out much hope of getting a useful response. But you were helpful. Thank you!*** *** Regards,*** ***EBB/Noah's Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you, Revdex.com, as you were instrumental in helping me to get this issue resolved
Sincerely,
*** ***
We have made several attempts to reach the complainant and have not been successful to talk to him. We would like to talk to him, to collect what we will need, to refund him for the purchases. He can contact us at *** to address this issue
To whom it may concern, We have emailed and called the guest and advised her that we would provide her a gift card for $25 if she provided her home address, she never got back to us so we emailed her a digital gift card on 9/18 instead. We will consider this complaint closed. Regards, [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because: I would like to at least receive the $50 gift card before marking this complaint as resolved. I did in fact have communication with the company on January 22nd. It will be two weeks this Monday, February 5th, and I still have yet to receive the gift card.
Sincerely,
[redacted]
To whom it may concern, We connected with the customer via phone on 1/22 and email and have resolved the matter. We apologized and she accepted a $50 gift card to help satisfy the inconvenience. Gift card was mailed with return receipt. No further action is required and...
complaint is considered resolved. Regards,Lorraine
Dear Sir,We have made several attempts to reach this customer via email and phone and have been unsuccessfull. We want to ensure the integrity of our follow up therefore, we have applied a $25.00 digital gift card to the email adrress we have on file. This offer has been...
communciated via both avenues. Please let me know if there is anything further you require. Regards,[redacted]
Tell us why here...Complaint: [redacted]I am rejecting this response because I have been calling and e-mailing Noah's Bagels since May 2016...constantly...at least 25 phone calls and 10 to 15 emails. NOONE...I REPEAT...NOONE WOULD HELP ME. FINALLY GUEST SERVICES TOLD ME I COULD KEEP CALLING EVERYDAY BUT NOONE IS GOING TO CALL ME BACK OR DO ANYTHING TO FIX MY PROBLEM....SO NO!...THEIR $25 GIFT CARD IS NOT Good ENOUGH. AFTER MY WASTE OF TIME AND ENERGY DUE TO THEIR FALSE ADVERTISING AND INADEQUATE CUSTOMER SERVICE, I WILL NOT BE PURCHASING ANYTHING EVER AGAIN AT ANY NOAHS BAGELS location so they can send me CASH!!! THEY CAN REFUND THE HUNDREDS OF DOLLARS I HAVE SPENT AT THE NOAHS BAGELS NEXT DOOR TO MY JOB...AND I MAKE AN EXTRA EFFORT TO TELL ALL OF MY CO-WORKERS AND EVERYONE ELSE I KNOW TO NEVER GO TO NOAHS BAGELS.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To whom it may concern,We have spoken to Mr [redacted] and his concern has been addressed and resolved. He has accepted a full refund on the $25 gift card and is pleased with the resolution. No further action is required. Regards,[redacted]Customer Support, Manager
Complaint: [redacted]
I am rejecting this response because: I sent my response earlier, but the business rejected my request for refund. I donated the items in question. Please keep my complaint on file for others to see and realize this business does not value patrons or refund gift cards and/or purchases when they pull up roots and run from town in the middle of the night. Case closed with the response I figured I would get from the company and the Revdex.com.
Sincerely,
[redacted]