Einstein Noah Restaurant Group

Dear Sir,We have made several attempts to reach this customer via email and phone and have been unsuccessfullWe want to ensure the integrity of our follow up therefore, we have applied a $digital gift card to the email adrress we have on file This offer has been communciated via both avenues Please let me know if there is anything further you requireRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to at least receive the $gift card before marking this complaint as resolved I did in fact have communication with the company on January 22nd It will be two weeks this Monday, February 5th, and I still have yet to receive the gift card Sincerely, [redacted] ***

To whom it may concern,We have spoken to Mr [redacted] and his concern has been addressed and resolved He has accepted a full refund on the $gift card and is pleased with the resolution No further action is required Regards, [redacted] ***Customer Support, Manager

Tell us why here...Complaint: [redacted] I am rejecting this response because I have been calling and e-mailing Noah's Bagels since May 2016...constantly...at least phone calls and to emailsNOONE...I REPEAT...NOONE WOULD HELP MEFINALLY GUEST SERVICES TOLD ME I COULD KEEP CALLING EVERYDAY BUT NOONE IS GOING TO CALL ME BACK OR DO ANYTHING TO FIX MY PROBLEM....SO NO!...THEIR $GIFT CARD IS NOT Good ENOUGHAFTER MY WASTE OF TIME AND ENERGY DUE TO THEIR ADVERTISING AND INADEQUATE CUSTOMER SERVICE, I WILL NOT BE PURCHASING ANYTHING EVER AGAIN AT ANY NOAHS BAGELS location so they can send me CASH!!! THEY CAN REFUND THE HUNDREDS OF DOLLARS I HAVE SPENT AT THE NOAHS BAGELS NEXT DOOR TO MY JOB...AND I MAKE AN EXTRA EFFORT TO TELL ALL OF MY CO-WORKERS AND EVERYONE ELSE I KNOW TO NEVER GO TO NOAHS BAGELS.Sincerely, [redacted]

To whom it may concern, We connected with the customer via phone on 1/and email and have resolved the matter We apologized and she accepted a $gift card to help satisfy the inconvenience Gift card was mailed with return receipt No further action is required and complaint is considered resolved Regards,Lorraine