Complaint: ***
I am rejecting this response because: the video upon review they are referencing shows them working on my car with the hood upIt is not quality enough to see what they are doing to the vehicleThey did not say the mechanic was outside of their establishment but rather offered for us to have it looked at by one of “their mechanics.” Nowhere in the description of services completed and paid for does it say that a transmission fluid exchange is “transmission flush.” They charged for a service they admittedly did not do.? A transmission flush and fluid change are two different services? A transmission fluid exchange focuses on draining the dirty fluid from the pan; a transmission flush gets rid of all the fluid in the pan, the cooler lines, as well as the torque converter? This Toyota used fully synthetic to begin with; so there is still a question of wether or not this should have been recommended? Additionally, we didn’t come back for a month because we took it to a reputable mechanic to have it looked at? It is not a coincidence that they pulled the wrong line, created an air bubble, and my power steering began whining the very next day? Taking my car back to them would be like going back to a surgeon that botched the first surgery? I drive around small children, I’m not risking their lives because a shop didn’t know what they were doing and wanted a second chance? They clearly misrepresented what service they provided, they have questionable skills based on the fact that they can’t tell the difference between a power steering line and a transmission pan, and ultimately have cost me more money and time ? their unethical practices need to be known so others don’t get swindled into making the same mistake ?
Sincerely,
***? ***?
We investigated this issue and found that the owner of the vehicle and the owner of *** *** (who is also the vehicle owner's father) attempted to submit a fraudulent claimIn addition to completing repairs prior to notifying Einstein's, the alleged damages were not connected to service
provided by Einstein's? Regardless, a goodwill settlement was offered which was refused by the customerWe consider this matter closed
We investigated this issue and found that the owner of the vehicle and the owner of [redacted] (who is also the vehicle owner's father) attempted to submit a fraudulent claim. In addition to completing repairs prior to notifying Einstein's, the alleged damages were not connected to service...
provided by Einstein's. Regardless, a goodwill settlement was offered which was refused by the customer. We consider this matter closed.
Complaint: ***
I am rejecting this response because: the video upon review they are referencing shows them working on my car with the hood upIt is not quality enough to see what they are doing to the vehicleThey did not say the mechanic was outside of their establishment but rather offered for us to have it looked at by one of “their mechanics.” Nowhere in the description of services completed and paid for does it say that a transmission fluid exchange is “transmission flush.” They charged for a service they admittedly did not do.? A transmission flush and fluid change are two different services? A transmission fluid exchange focuses on draining the dirty fluid from the pan; a transmission flush gets rid of all the fluid in the pan, the cooler lines, as well as the torque converter? This Toyota used fully synthetic to begin with; so there is still a question of wether or not this should have been recommended? Additionally, we didn’t come back for a month because we took it to a reputable mechanic to have it looked at? It is not a coincidence that they pulled the wrong line, created an air bubble, and my power steering began whining the very next day? Taking my car back to them would be like going back to a surgeon that botched the first surgery? I drive around small children, I’m not risking their lives because a shop didn’t know what they were doing and wanted a second chance? They clearly misrepresented what service they provided, they have questionable skills based on the fact that they can’t tell the difference between a power steering line and a transmission pan, and ultimately have cost me more money and time ? their unethical practices need to be known so others don’t get swindled into making the same mistake ?
Sincerely,
***? ***?
We investigated this issue and found that the owner of the vehicle and the owner of *** *** (who is also the vehicle owner's father) attempted to submit a fraudulent claimIn addition to completing repairs prior to notifying Einstein's, the alleged damages were not connected to service
provided by Einstein's? Regardless, a goodwill settlement was offered which was refused by the customerWe consider this matter closed
We investigated this issue and found that the owner of the vehicle and the owner of [redacted] (who is also the vehicle owner's father) attempted to submit a fraudulent claim. In addition to completing repairs prior to notifying Einstein's, the alleged damages were not connected to service...
provided by Einstein's. Regardless, a goodwill settlement was offered which was refused by the customer. We consider this matter closed.