eInvite LTD

on 9/16/14 I went to einvite.com note they had come pills for 0.00.I ordered 13 and order cancel by the company stated system glitch not their faulton 9/16/2014 I went to www.einvite.com at night,as I was looking for some invitations and items for my weeding I notice they had some pillows for 0.00.I ordered 13, paid shipping. Received confirmation email along with order# and that my orders will be shipped soon. Notice credit card charged and everything was ok. The next day I received an email confirmation advising orders were cancel (no reason) and they offered a 10% off on next orders as an apologize. I call einvite and I was informed orders were cancel because there was a system glitch that day where pillows were showing at 0.00 but it was a mistake and they have corrected their price reason why order was cancel as they do not give away items for free or at a low cost. Representative stated the pillows are $65.00 ea which my total should have been for $845.00. I advised representative on the phone it was not my fault the company faced a system glitch and I should be honored what I purchase as I have received a confirmation email and order# and company needs to be responsible for what have happened. Representative on the phone said they will not honored what happened and they just were canceling all orders for who ever purchase those pillows. I had screen shot of the computer that night with the advertisement of 0.00 only needed to pay shipping. Orders cancel and I was left with no solution but to a 10% discount on my next purchase which is not satisfactory.Desired SettlementI will like for my order to be process as it was originally placed or a decent store credit. Business Response We at eInvite strive for an optimal customer experience at all points in every interaction. We apologize for the system error which occurred recently, resulting in a less positive experience. We would like to offer a $15 store credit against your next purchase at www.eInvite.com as a token of our sincere regret. Please use code QBWAL at checkout during your next visit to enjoy a $15 credit on your purchase. Thank you for your feedback and we hope you enjoy your next shopping experience with us.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The total of the purchase I made was equivalent to almost $845.00. $15.00 is not even 10% of this amount.Considering I am not even been given the goods I purchase and considering to how many more people this happened to, the loss for envite could have been bigger. $100.00 credit Its a decent amount to close this case.Nothing less.

On [redacted] I placed a order on eInvite.com: Your order number is: XXXXXXX, I checked the status of my order and it has been cancelled but pd for.On [redacted] I placed a order on eInvite.com Your order number is: Your order number is: XXXXXXX, I checked the status of my order and it has been cancelled but pd for money was taken out of my bank on [redacted]ear [redacted], It has been over a week, I would like my order asap.Dear [redacted]Thank you for using eInvite.com for your stationery needs.If you have any questions, please contact a customer service representative at [redacted]com or call us at [redacted] (XXX-XXXX) Monday-Friday[redacted].To view the status of your order, go to:http://www.einvite.com[redacted]Below is a summary of your order for your review.Please keep in mind that your order may require processing and printing, which can take up to 7 business days, before it is shipped.Your order number is: XXXXXXXITEM(S) Item: Coral in navy & sky blue (PIL-FTJ-B) Quantity: 11 Item: Wildflowers Muted (PIL-MPD-Y) Quantity: 11 Item: Ikat Tropical (PIL-HOP-E) Quantity: 11 Item: Coral in grey and yellow (PIL-GVS-N) Quantity: 11 Item: Wildflowers Bright (PIL-YAK-C) Quantity: 11 Item: Ikat Cools (PIL-GYV-T) Quantity: 11 Item: Ikat Cools (PIL-GYV-T) Quantity: 11 Item: Gingham - yellow (PIL-KNY-P) Quantity: 11 Item: Coral in pink and orange (PIL-GLW-H) Quantity: 11 Item: Wildflowers Bright (PIL-YAK-C) Quantity: 11 Item: Coral in grey and yellow (PIL-GVS-N) Quantity: 11 Item: Ikat Tropical (PIL-HOP-E) Quantity: 11 Item: Wildflowers Muted (PIL-MPD-Y) Quantity: 11Subtotal: $0.00Tax: $0.00Shipping (Ground): $7.95Total: $7.95Your credit card ending with [redacted] has been charged: $7.95.Fondly,eInvite.comCONFIDENTIAL AND PROPRIETARY INFORMATION OF EINVITE© 2014 eInvite LLC. All rights reserved. Any disclosure, copying, distribution, posting or use of the contents of this information is prohibited and may be unlawful. This email may contain proprietary or confidential information and is for the sole use of the intended recipient(s). Thank you.Desired SettlementI would like to have the order I placed shipped asap.Business Response We at eInvite.com regret the recent problems with your order, and appreciate your feedback. We experienced a website error last week that inadvertently changed the price for eight of our pillows from their normal [redacted] retail to [redacted] At some point during the evening, the error was discovered by a "deal" website, and the price was posted as a promotion. We at eInvite did not create the post or promote the [redacted] price as a special. Upon discovering this problem, we immediately notified all customers that had placed an order, refunded any shipping charges, and offered a coupon as an apology. We regret any inconvenience this may have caused.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Not acceptableFinal Business Response Thank you for your continued feedback, we welcome an open dialogue with each customer. We do regret that we are unable to fulfill orders placed against the previously described website error. However, we would be happy to fulfill a new order for the same items placed at the correct price and with the appropriate shipping charge. We are also pleased to offer a [redacted] discount off the full price purchase, just use code [redacted] at checkout.

Merchandise advertised at a particular price and company not honoring the advertised price.I ordered pillows that were advertised at a $0 price on [redacted] I was responsible for the shipping which I paid. Company cancelled my order stating that the items I ordered were out of stock. I then checked the website and items wee in fact in stock. I proceeded to call customer service and was informed that the promotion was not honored because they sold more at the promotional price than they had planned for. The system allowed me to purchase these items at the that price. Therefore, it is not my fault that there was an error with their system. Unfortunately, after several attempts the company continues to refuse to honor their advertised price. My order,numbers are #XXXXXXX and #XXXXXXX. I have both emails reflecting the price of all items that I purchased.Desired SettlementI would like the orders that I placed fulfilled at the advertised price that I ordered them.Business Response We at eInvite.com regret the recent problems with your order, and appreciate your feedback. We experienced a website error last week that inadvertently changed the price for eight of our pillows from their normal $65.00 retail to $0.00. At some point during the evening, the error was discovered by a "deal" website, and the price was posted as a promotion. We at eInvite did not create the post or promote the $0.00 price as a special. Upon discovering this problem, we immediately notified all customers that had placed an order, refunded any shipping charges, and offered a coupon as an apology. We regret any inconvenience this may have caused.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)When I called einvite, the representative clearly stated that it was a promotion. She never stated that is was a mistake. Whether promotion or mistake, company should honor the advertised price as it is not my fault that their system allowed me to purchase these items at that price. I have worked in retail for several years and the customer is always right. Especially when it comes to advertised prices be it a mistake or not.Final Business Response Thank you for your feedback once again. While we at eInvite understand your frustration, we cannot fulfill the order at the price of $0.00. This was not an advertised price and simply an error on the website. As our way of thanking you for your interest in our products we have offered a 15% discount toward any purchase, simply use code PILLOW15 at checkout on eInvite.com. Thank you for your patience, and our sincerest apology for any inconvenience.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Whether it was an error or an actual promotion as the associate I spoke with stated, it is not my fault. The company posted items for a particular price and I purchased for said price. It should be honored.