Eisenhower Memorial Hospital

I researched the accounts in question.? It was confirmed by the Desert Orthopedic Nurse that the patient brought in his own medications for dates of service 12/12/2014, 12/19/2014, 12/23/2014, and 2/17/2015.? The refund of $2,for all accounts is in processing and will be part of the next check run.? He should see his refund with mailing and processing time by the end of May.? If you have any questions please feel free to contact me directly at the number below.? Thank you? [redacted] PFS Cash Posting/Customer Service ManagerEisenhower Health [redacted] ###-###-####

The Revdex.com contacted me, regarding your complaint against our billing department.? It seems you were billed for service on November 4, and were sent to collections on 8/4/16.? You contacted ***, in our billing department, who pulled it from collections in August, 2016.? On October 3rd, after speaking to [redacted] , she mailed you a statement and breakdown of costs and monies paid.? On October 5th, you paid the balance from your credit card? I would like to thank you for your recent payment, concluding the balance owing from 11/4/ Please know, we have made several changes in our billing department, so the frustration you encountered should be resolved? Again, should you have any questions, in the future, please do not hesitate to contact me

Thank you for your inquiry of April 4, 2017, regarding your insured Franklin D***., concerning his billing issue Mr, *** was billed incorrectly and subsequently posted a patient's balance incorrectly The clinic caught their mistake and re billed it correctly and the
correct payment was received yesterday The patient's remaining balance will be written off for their convenience.Again, we apologize for the error.Sincerely,Mary WillisPatient Relations Coordinator

Thank you for your inquiry of April 4, 2017, regarding your insured Franklin D***., concerning his billing issue Mr, *** was billed incorrectly and subsequently posted a patient's balance incorrectly The clinic caught their mistake and re billed it correctly and the
correct payment was received yesterday The patient's remaining balance will be written off for their convenience.Again, we apologize for the error.Sincerely,Mary WillisPatient Relations Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12814099, and find that this resolution is satisfactory to me

I researched the accounts in question. It was confirmed by the Desert Orthopedic Nurse that the patient brought in his own medications for dates of service 12/12/2014, 12/19/2014, 12/23/2014, and 2/17/2015. The refund of $2,for all accounts is in processing and will be part of
the next check run. He should see his refund with mailing and processing time by the end of May. If you have any questions please feel free to contact me directly at the number below. Thank you *** ***PFS Cash Posting/Customer Service ManagerEisenhower Health***###-###-####

The Revdex.com contacted me, regarding your complaint against our billing department.? It seems you were billed for service on November 4, and were sent to collections on 8/4/16.? You contacted ***, in our billing department, who pulled it from collections in August,
2016.? On October 3rd, after speaking to ***, she mailed you a statement and breakdown of costs and monies paid.? On October 5th, you paid the balance from your credit card? I would like to thank you for your recent payment, concluding the balance owing from 11/4/ Please know, we have made several changes in our billing department, so the frustration you encountered should be resolved? Again, should you have any questions, in the future, please do not hesitate to contact me

The Revdex.com contacted me, regarding your complaint against our billing department.  It seems you were billed for service on November 4, 2015 and were sent to collections on 8/4/16.  You contacted [redacted], in our billing department, who pulled it from collections in August,...

2016.  On October 3rd, after speaking to [redacted], she mailed you a statement and breakdown of costs and monies paid.  On October 5th, you paid the balance from your credit card.   I would like to thank you for your recent payment, concluding the balance owing from 11/4/15. Please know, we have made several changes in our billing department, so the frustration you encountered should be resolved.   Again, should you have any questions, in the future, please do not hesitate to contact me.