EJ Dental & Orthodontics

Attached you will find the following supporting documentation towards reference ID indicated above; Patient signed consent form towards proposed periodontal treatment, Patient Chart which includes: proposed dental treatment , progress notes , confirmation of completed and not completed treatment.In addition: Patient history report; which is a detailed list of all patient accounting entries, dates of completed treatment, charges and balancesOffice has also enclosed patient dental insurance breakdown verification of dental benefits and explanation of benefits.Patient [redacted] presented to our office for initial new patient exam and x rays on Oct 13th,2016.He was then presented with the proposed dental treatment plan, during the treatment presentation completed by our staff Eduardo Osegera; Mr [redacted] was informed that Insurance Payment is not guaranteed although eligibility was confirmedHe was then given the estimated insurance portion and patient portion based on insurance policy.Office received payment towards date of service Oct 13th, on Dec 04th, in the amount of $Explanation of benefits from the insurance company indicates how the payment and non payments were disbursedIt also provides the Patient Responsibility total of $towardsDate of service Oct 13th, Upon requesting payment from Mr [redacted] ; office provided him with a discount towards his balance, bringing his total paid by him $via Credit Card on August 9th, 2016.On August 9th, our office contacted TransWorld Collection Agency to have Mr [redacted] account removed from collectionsRepresentative stated it would take up to a few weeks to have account permanently removedOffice has informed that this is general protocal and typically within a few weeks, the negative refection will no longer reflect / affect his credit ratingConfirmation provided by TransWorld is #4***.If there is any additional information we might be of assistance; please feel free to contact usat ###-###-####

I certainly appreciate your frustration however I feel that I have addressed all of your concerns and have provided you and the Revdex.com with all the information possibleIn your response you stated you were never made aware of your insurance copays it is our policy to explain treatment and insurance copays to all patientsYour insurance rejected to pay for all of the treatment billed, again I sent over insurance explanation of benefits where it states your responsibility for $our office provided you with a discount amount of $My office did send you a statement through mail year and was sent back to us from the post office (Returned to sender)In regards to your statement of collections our collection agency assures me you were never reported to the credit bureau their statement is patient received one letter in the profit recovery series and contacts were stopped after my office notified them of your payment in our officeI am sorry, but I cannot give you the requested refundI am attaching a pamphlet that may help you understand insurance coverage more clearlyThis will be my last response; I feel there is nothing else I can contribute to the matterWe here at EJ Dental & Orthodontics appreciate your business and feel we have done everything we can to serve your needs

I am rejecting this response because: I'm sorry but I feel that I was wrong and formed and lied to and this is the reason why I'm rejecting this response

I am rejecting this response because:
I'm sorry but I feel that I was wrong and formed and lied to and this is the reason why I'm rejecting this response

Attached you will find the following supporting documentation towards reference ID indicated above; Patient signed consent form towards proposed periodontal treatment, Patient Chart which includes: proposed dental treatment , progress notes , confirmation of completed and not completed treatment.In...

addition: Patient history report; which is a detailed list of all patient accounting entries, dates of completed treatment, charges and balances. Office has also enclosed patient dental insurance breakdown verification of dental benefits and explanation of benefits.Patient [redacted] presented to our office for initial new patient exam and x rays on Oct 13th,2016.He was then presented with the proposed dental treatment plan, during the treatment presentation completed by our staff Eduardo Osegera; Mr [redacted] was informed that Insurance Payment is not guaranteed although eligibility was confirmed. He was then given the estimated insurance portion and patient portion based on insurance policy.Office received payment towards date of service Oct 13th, 2014 on Dec 04th, 2014 in the amount of $187.00. Explanation of benefits from the insurance company indicates how the payment and non payments were disbursed. It also provides the Patient Responsibility total of $543.00 towardsDate of service Oct 13th, 2014. Upon requesting payment from Mr [redacted]; office provided him with a discount towards his balance, bringing his total paid by him $503.00 via Credit Card on August 9th, 2016.On August 9th, 2016 our office contacted TransWorld Collection Agency to have Mr [redacted] account removed from collections. Representative stated it would take up to a few weeks to have account permanently removed. Office has informed that this is general protocal and typically within a few weeks, the negative refection will no longer reflect / affect his credit rating. Confirmation provided by TransWorld is #4[redacted].If there is any additional information we might be of assistance; please feel free to contact usat ###-###-####.

I certainly appreciate your frustration however I feel that I have addressed all of your concerns and have provided you and the Revdex.com with all the information possible. In your response you stated you were never made aware of your insurance copays it is our policy to explain treatment and insurance copays to all patients. Your insurance rejected to pay for all of the treatment billed, again I sent over insurance explanation of benefits where it states your responsibility for $543.00 our office provided you with a discount amount of $40.00. My office did send you a statement through mail year 2015 and was sent back to us from the post office (Returned to sender). In regards to your statement of collections our collection agency assures me you were never reported to the credit bureau their statement is patient received one letter in the profit recovery series and contacts were stopped after my office notified them of your payment in our office. I am sorry, but I cannot give you the requested refund. I am attaching a pamphlet that may help you understand insurance coverage more clearly. This will be my last response; I feel there is nothing else I can contribute to the matter. We here at EJ Dental & Orthodontics appreciate your business and feel we have done everything we can to serve your needs.