As Stated by the Business To Whom it May Concern, We are in receipt of the complaint that was filed against E.JHarrison & Sons, Incand we have reviewed the information on the account and have concluded that we have done everything possible to provide this customer with the best service possible Our records indicate he only called twice and both times the problem was addressed The first time he called 06/20/for a yard waste miss and we sent a driver back to empty his container The second time he called 09/12/for a yard waste miss it was notated that his container was overweight due to placing excessive dirt in the container We did send a truck back once he off loaded some of the dirt then an order was placed for the area supervisor to call him to address his concerns but, the phone number he provided us just rang and had no voice mail We do expect our customers to follow guidelines so, we can service them with no problemsIt is the driver’s job to inspect containers to make sure our loads are not contaminated The reason that the Customer has not been serviced is that he stopped paying us for our services so, his account was stopped for nonpayment We had been trying to remove our containers for nonpayment and leaving notices since December and the Customer was not setting out our containers We finally retrieved them 06/19/and the yard waste container was contaminated and had trash in it We feel that we have worked with the Customer and feel that there is no merit for this complaint I have enclosed documentation of the Customer’s account If you have any further questions feel free to contact me at (***) ***- [redacted] Ext#***
My trash cans were taken without receiving a bill in months due to the Thomas Fires that ripped through southern California specifically Oak View and OjaiThe only indication that I had that I was in danger of losing a public service that has been monopolized is in a phone message saying my trash cans would be taken if I didn't pay the bill in full no indication of said amount no bill was sent out a week later my trash cans were takenThis is not the first time either but they didn't allow my bill to get soo high last time and we have a good record for paying our regular trash bill on time over the coarse of several years ONLY when the Thomas Fires hit that we deviated from that record due to the fire conditions that EJ Harrison was fully aware ofThey claimed to have sent out a bill on 12/13/but the fires started on 12/4/causing everything to shutdown for weeks on end, no one could work or get out of the area due to the massive amounts of toxic smokeAgain EJ Harrison wa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10842312, and find that this resolution is satisfactory to me Regards, B [redacted]
Complaint: I am rejecting this response because: This complaint all started when I called in on November 14, to let them know that they did not pick up one of my Green waste trash cans on piday The customer service representative told me I should not have green waste trash cansThis was a shock to hear because this has been the basic service they have been providing to me and EJ HArrsion and Sons were the ones who initially started me out with this service When I started service with this company I asked them for basic serviceWhen they came to deliver my trash cans they delivered to me regular trash can, recycle and Green Waste Trash cansWhen they made this delivery they made it clear to me that basic service is Regular Trash Bin, recycle Bin, and Green Waste BinsI have had that same basic service for a yearNow they want to change my service arbitrarily without any reason, notifications or warningIt is wrong that when this company gives you the trash cans for the service you ask for and now they want to take it awayI have no way to acquire extra trash cansThe only way I can have extra trash cans is if they deliver them to me upon my request, and I have never made that request in the year I have been with themThis company, EJ Harrsion and Sons were the ones who delivered me the Green Trash Bins, I did not ask for any extra trash bins, I only asked for basic serviceThey are the ones who set the precedent on my basic service I will not pay an extra $for an extra Green Waste Trash Can, and I should not have to pay back fees for a mistake that they made, not me I am just asking for EJ Harrison and Sons to honor the original service agreement, of regular trash bin, recycle bin, and green waste bins they have been providing me for a year nowTragically, there is no other Trash service company that I can go with in my area so I am stuck with them and their high service fees Also after weeks, I am still currently waiting for a return phone call from Lynn HarrisonIt would seem to me that good customer service and courtesy should be a priority for companies Regards, [redacted]
After further investigation of the driveway damage done at [redacted] WMission Street Ventura CA and speaking with our customer MrB [redacted] E.JHarrison & Sons, Inchas determined that this claim should not have been denied and agreed to pay the full amount requested of $for the driveway repairs at [redacted] WMission StOn behalf of E.JHarrison & Sons, Inc I have apologized to MrHerrera for the inconvenience that we have caused him through this processIf you have any further questions please feel free to call or email meThank you, L [redacted] General Manager
As Stated by the Business To Whom it May Concern, We are in receipt of the complaint that was filed against E.JHarrison & Sons, Incand we have reviewed the information on the account and have concluded that we have done everything possible to provide this customer with the best service possible Our records indicate he only called twice and both times the problem was addressed The first time he called 06/20/for a yard waste miss and we sent a driver back to empty his container The second time he called 09/12/for a yard waste miss it was notated that his container was overweight due to placing excessive dirt in the container We did send a truck back once he off loaded some of the dirt then an order was placed for the area supervisor to call him to address his concerns but, the phone number he provided us just rang and had no voice mail We do expect our customers to follow guidelines so, we can service them with no problemsIt is the driver’s job to inspect containers to make sure our loads are not contaminated The reason that the Customer has not been serviced is that he stopped paying us for our services so, his account was stopped for nonpayment We had been trying to remove our containers for nonpayment and leaving notices since December and the Customer was not setting out our containers We finally retrieved them 06/19/and the yard waste container was contaminated and had trash in it We feel that we have worked with the Customer and feel that there is no merit for this complaint I have enclosed documentation of the Customer’s account If you have any further questions feel free to contact me at (***) ***- [redacted] Ext#***
My trash cans were taken without receiving a bill in months due to the Thomas Fires that ripped through southern California specifically Oak View and OjaiThe only indication that I had that I was in danger of losing a public service that has been monopolized is in a phone message saying my trash cans would be taken if I didn't pay the bill in full no indication of said amount no bill was sent out a week later my trash cans were takenThis is not the first time either but they didn't allow my bill to get soo high last time and we have a good record for paying our regular trash bill on time over the coarse of several years ONLY when the Thomas Fires hit that we deviated from that record due to the fire conditions that EJ Harrison was fully aware ofThey claimed to have sent out a bill on 12/13/but the fires started on 12/4/causing everything to shutdown for weeks on end, no one could work or get out of the area due to the massive amounts of toxic smokeAgain EJ Harrison wa
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10842312, and find that this resolution is satisfactory to me Regards, B [redacted]
Complaint: I am rejecting this response because: This complaint all started when I called in on November 14, to let them know that they did not pick up one of my Green waste trash cans on piday The customer service representative told me I should not have green waste trash cansThis was a shock to hear because this has been the basic service they have been providing to me and EJ HArrsion and Sons were the ones who initially started me out with this service When I started service with this company I asked them for basic serviceWhen they came to deliver my trash cans they delivered to me regular trash can, recycle and Green Waste Trash cansWhen they made this delivery they made it clear to me that basic service is Regular Trash Bin, recycle Bin, and Green Waste BinsI have had that same basic service for a yearNow they want to change my service arbitrarily without any reason, notifications or warningIt is wrong that when this company gives you the trash cans for the service you ask for and now they want to take it awayI have no way to acquire extra trash cansThe only way I can have extra trash cans is if they deliver them to me upon my request, and I have never made that request in the year I have been with themThis company, EJ Harrsion and Sons were the ones who delivered me the Green Trash Bins, I did not ask for any extra trash bins, I only asked for basic serviceThey are the ones who set the precedent on my basic service I will not pay an extra $for an extra Green Waste Trash Can, and I should not have to pay back fees for a mistake that they made, not me I am just asking for EJ Harrison and Sons to honor the original service agreement, of regular trash bin, recycle bin, and green waste bins they have been providing me for a year nowTragically, there is no other Trash service company that I can go with in my area so I am stuck with them and their high service fees Also after weeks, I am still currently waiting for a return phone call from Lynn HarrisonIt would seem to me that good customer service and courtesy should be a priority for companies Regards, [redacted]
After further investigation of the driveway damage done at [redacted] WMission Street Ventura CA and speaking with our customer MrB [redacted] E.JHarrison & Sons, Inchas determined that this claim should not have been denied and agreed to pay the full amount requested of $for the driveway repairs at [redacted] WMission StOn behalf of E.JHarrison & Sons, Inc I have apologized to MrHerrera for the inconvenience that we have caused him through this processIf you have any further questions please feel free to call or email meThank you, L [redacted] General Manager