E.J. Wynk Construction, Inc.

We have spoken with Ms***. The letter that she received was in error and she has not been denied credit. We apologized for the technical glitch and assured her that all terms of her lease are as stated.Thank you

Initial Business Response /* (1000, 6, 2016/01/15) */
We have contacted this customer directly and refunded her paymentI apologise if anyone here conducted themselves in anything less than a professional manner
Thanks!
Initial Consumer Rebuttal /* (2000, 8, 2016/01/15) */
Advised Ms
*** that complaint will be closed as having been 'Resolved,' given information provided by business
(Also advised Ms *** that if issues remain to be resolved or if she has additional information she would like included in case file, she may contact Revdex.com or add this information via Revdex.com's online system.)

In regard to this complaint: One of our used car managers, Tom [redacted], was contacted by Mr. [redacted] with his concerns regarding the Mini Cooper as listed in this complaint.  In order to clarify the exact nature of these mechanical problems, Tom contacted the local Mini dealership that had...

serviced Mr. [redacted]'s car.  At the Mini store, Tom spoke with a service advisor named Michelle regarding the core issue at hand, the engine failure in the car.  Michelle informed Tom that prior to this engine issue, Mr. [redacted] had brought the car in because he had hit an animal while driving, coolant had leaked from the vehicle, and the vehicle had been driven with the coolant warning light on.   According to the Mini dealership, this caused internal damage to the engine of the vehicle, resulting in the need for engine replacement.  In speaking with Mr. [redacted] again, he was advised to contact his insurance company regarding this damage to his vehicle and agreed to do so.  Please contact us with any further questions or concerns.

This particular issue would have been best addressed to VW of America, as the issue is with their payment to the customer, Luther Westside VW is not involved in the transaction.  However, it is our understanding that this situation has now been resolved between the customer and VW of...

America.  If there are further concerns, they can be reached at ###-###-####.  Thank you!

I have reviewed this concern with our used car department.  There is definitely no "classic bait and switch" involved.  The car was brought to North Country Ford as indicated and they replaced the airbag prior to the customer's purchase of the vehicle.  At that point, the...

recall was considered cleared.  Then, a few weeks AFTER the vehicle was sold, North Country called to inform us that there was an error made in replacing this airbag, and an incorrect part was used.  We were as equally surprised as the customer to hear this.  We informed them that the vehicle had been sold, and North Country contacted the customer directly to assume responsibility and attempt to resolve the situation.  As far as the current situation:  the manufacturer, not our salesman, is requesting that North Country re-install the recalled airbag until the proper replacement is available in the 4th quarter of this year.  Understood that there is a safety concern regarding this recalled airbag.  At this point, if the customer wishes to return the vehicle to Westside, we will refund the purchase price and all fees paid, assuming the vehicle has not been driven more than 1500 miles since purchase.  We will then hold this vehicle until the proper part becomes available.  Any potential diminished value in this vehicle will be restored 100% once this recall has been performed.