This particular issue would have been best addressed to VW of America, as the issue is with their payment to the customer, Luther Westside VW is not involved in the transaction However, it is our understanding that this situation has now been resolved between the customer and VW of America If there are further concerns, they can be reached at ###-###-#### Thank you!
I have reviewed this concern with our used car department There is definitely no "classic bait and switch" involved The car was brought to North Country Ford as indicated and they replaced the airbag prior to the customer's purchase of the vehicle At that point, the recall was considered cleared Then, a few weeks AFTER the vehicle was sold, North Country called to inform us that there was an error made in replacing this airbag, and an incorrect part was used We were as equally surprised as the customer to hear this We informed them that the vehicle had been sold, and North Country contacted the customer directly to assume responsibility and attempt to resolve the situation As far as the current situation: the manufacturer, not our salesman, is requesting that North Country re-install the recalled airbag until the proper replacement is available in the 4th quarter of this year Understood that there is a safety concern regarding this recalled airbag At this point, if the customer wishes to return the vehicle to Westside, we will refund the purchase price and all fees paid, assuming the vehicle has not been driven more than miles since purchase We will then hold this vehicle until the proper part becomes available Any potential diminished value in this vehicle will be restored 100% once this recall has been performed
This particular issue would have been best addressed to VW of America, as the issue is with their payment to the customer, Luther Westside VW is not involved in the transaction However, it is our understanding that this situation has now been resolved between the customer and VW of America If there are further concerns, they can be reached at ###-###-#### Thank you!
I have reviewed this concern with our used car department There is definitely no "classic bait and switch" involved The car was brought to North Country Ford as indicated and they replaced the airbag prior to the customer's purchase of the vehicle At that point, the recall was considered cleared Then, a few weeks AFTER the vehicle was sold, North Country called to inform us that there was an error made in replacing this airbag, and an incorrect part was used We were as equally surprised as the customer to hear this We informed them that the vehicle had been sold, and North Country contacted the customer directly to assume responsibility and attempt to resolve the situation As far as the current situation: the manufacturer, not our salesman, is requesting that North Country re-install the recalled airbag until the proper replacement is available in the 4th quarter of this year Understood that there is a safety concern regarding this recalled airbag At this point, if the customer wishes to return the vehicle to Westside, we will refund the purchase price and all fees paid, assuming the vehicle has not been driven more than miles since purchase We will then hold this vehicle until the proper part becomes available Any potential diminished value in this vehicle will be restored 100% once this recall has been performed