I was not satisfied with the way my items that were sold at EJ Auction on [redacted] lots sold were not identified lots not sold were not identified How do I know that the items not sold were mine They charged $per lot so I may be paying for someone else's lots
EJ's Auction & Consignment (***) represents itself as being a part of ** *** (***) leading customers to believe their often very valuable belongings will be treated in the same manner as ** ***, however the truth is far from this Nothing really makes it out of EJ's to ** ***, which is verbally promised to happen if the value is $or above Customers are verbally told "pickers" with expertise in the value of collectibles/antiques will look through items and give accurate descriptions of items and reasonable values The reality is that most items get thrown in boxes going to anyone who bids $10, often with no description When descriptions and values are given, they are inaccurate and not from experts I wish someone had warned me before I fell for the scam, so I am warning others here Absolutely do not trust the estates of loved-ones to EJ's BUYER BEWARE, but more importantly SELLER BEWARE!!!
This letter is a warning to customers of EJ's Auction & Consignment who are concerned about Identity Theft
When I asked for a copy of EJ's policy regarding Personally Identifiable Information, I was immediately denied the opportunity to bid on auction items and was asked to leave the premises (10/22/16, 10:25am)
On 10/22/16, I was told by Naomi Hoyer, an agent acting on behalf of EJ's Auction & Consignment, that EJ's has absolutely no policy on the collection, use of, safekeeping of, and storage of Personally Identifiable Information
I was told that I couldn't get the paper copy of the Bidder's Agreement back after the auction ended This agreement contained seven items of personally identifiable information I was also told that my personal Information would be scanned into EJ's computers, but they had no policy regarding the electronic storage of Personally Identifiable Information
The Bidder's Agreement used by AJ's contains absolutely no verbiage relating to AJ's responsibility to it's customers in regard to the collection, use of, safekeeping of, and storage of Personally Identifiable Information
Beware!
Dear Revdex.com,
This complaint of business practices revolves around an August 29th, auction by EJ’s Auction and Consignment (office listed as Glendale, Arizona) The item purchased by the *** *** *** Gallery was lot #1276, described as a Public Enemy Movie Print
We, the *** *** *** Gallery, are a gallery dedicated to buying and selling original movie posters and related memorabilia We have been in business since 1982, first in New York City and now in New Jersey
I, *** ***, am the gallery director I have been so employed since and have been involved in the field for over thirty years I have worked with Christie's and Sotheby's Auction Houses (New York) when they held regular movie poster auctions in the late 1980s and 1990s and have been acknowledged as an expert on the topic of movie posters in books on more than a dozen occasions
This item mentioned above was advertised on an online auction website (auctionzip.com), where we noticed it We (the *** *** *** Gallery) had three conversations with EJ’s beforehand to try and determine its originality We feel that EJ’s supplied absentee bidders with misleading information
This misleading information started with the item’s dimensions listed on the online auction notice Dimensions given were x inchesAdditionally, by telephone, I asked what type of paper stock the item was printed on I was told by two different employees of EJ’s Auction & Consignment that the item was on a cardboard stock Damage to the actual item was described as several nail holes and stains
The dimensions of an original Public Enemy with this image would measure xinches There was always a blank area at the top for theater play dates to be imprinted, and this blank area was often removed It would have the approximate measurements of those given by EJ's Auction & Consignment if cropped, which by the images EJs Auction provided online, this one clearly would have been An as original, this would also have been manufactured in with a cardboard backing
Based on information given to us (and similarly to other absentee bidders), we determined it to be an original Public Enemy poster from We successfully executed the winning bid by phone (hammer price $4,000, with premiums $4,520) Two other absentee bidders participated (one with a $2,bid, another with a $4,bid)
The only bidder in the room with a chance to examine the item bid $
When the item was received, it proved to be nothing more than a page removed from a book on Movie Posters, nothing like what was described It measured x inches and, again, was nothing more than a piece of paper What was represented as damage to the item itself was clearly printed on the page
We called EJ’s the day the item was delivered (September 11, 2015) and told the auction house we would like a refund because the information provided was incorrect We were told that all items were sold as-is Efforts to explain that discrepancies in their internet listing and verbal descriptions should have been more than sufficient to warrant a refund These efforts were rebuffed
We immediately called Chase Bank (we had used a credit card to pay for the item) and explained what had occurred A temporary credit was issued Chase told us that a case would be opened and we would be called by a representative to give a full accounting We gave our full account to Chase within a few days We heard nothing further until receiving an envelope of papers containing EJ’s rebuttal to our claim (dated October 26th) This letter states that we complained of damage to the item itself and were suffering buyer’s remorse Both of these reasons are patently false We were not suffering “buyer’s remorse” as the term is commonly used and understood The complaint was for material misrepresentation
In a letter dated December 10, 2015, Chase indicates that the temporary credit issued would be removed on the grounds that we were simply waiting for a credit which the vendor (EJ’s Auction & Consignment) said they had not promised
Of course EJ's have never promised a refund What we were waiting for was Chase to review the information we had provided Not only had EJ’s Auction & Consignment provided critically misleading information on the item in question, now they had altered their explanation
Eventually Chase decided that, because there was a disclaimer on the listing on auctionzip.com that indicated items were sold “as-is”, that they could not refund the $4, By giving our credit card over the phone to EJs Auction & Consignment (where all our correspondences took place), they (Chase) would take that to mean that we accepted the terms of sales Attempts to explain that, not only verbally had we been misled, but the listing where the terms of sales were posted gave incorrect information didn’t help
EJ’s Auction & Consignment committed a very egregious foul against their absentee bidders Had the seller honestly answered my questions, I would have known immediately that the item offered was not a real movie poster but merely a reproduction
You may contact us at ###-###-####, Monday through Friday if you would like more information on this transaction I personally will continue to make other potential victims of EJ’s Auction & Consignment aware of my experience
I thank you for your time
Respectfully,
*** ***
I was not satisfied with the way my items that were sold at EJ Auction on *** *** lots sold were not identified lots not sold were not identified How do I know that the items not sold were mine They charged $per lot so I may be paying for someone else's lots
who writes the auction items descriptions online needs glassesthey can not seem to decide the difference between "used" & "broken"flaws or broken areas will not be in the pics either or described.measurements are rare.there is no customer service- just a bimbo hanging out of a very low cut dressBUYER BEWARE!!!
If you consign with EJ's, SELLER BEWARE!! Despite reading the contract carefully and asking questions about their commission structure, I still had a major disappointment/surprise when I received my check for the items I had consigned For example: an item sold for $225, and the stated percent of commission was 35%, which would have been $ But NO, I was told (after waiting a month for the check) that they are taking $96.25, because they figure 50% on the "first $50" of the sales price, and so forth....THAT is a rip-off in my book....and NOT one they disclosed
I was not satisfied with the way my items that were sold at EJ Auction on [redacted] lots sold were not identified lots not sold were not identified How do I know that the items not sold were mine They charged $per lot so I may be paying for someone else's lots
EJ's Auction & Consignment (***) represents itself as being a part of ** *** (***) leading customers to believe their often very valuable belongings will be treated in the same manner as ** ***, however the truth is far from this Nothing really makes it out of EJ's to ** ***, which is verbally promised to happen if the value is $or above Customers are verbally told "pickers" with expertise in the value of collectibles/antiques will look through items and give accurate descriptions of items and reasonable values The reality is that most items get thrown in boxes going to anyone who bids $10, often with no description When descriptions and values are given, they are inaccurate and not from experts I wish someone had warned me before I fell for the scam, so I am warning others here Absolutely do not trust the estates of loved-ones to EJ's BUYER BEWARE, but more importantly SELLER BEWARE!!!
This letter is a warning to customers of EJ's Auction & Consignment who are concerned about Identity Theft
When I asked for a copy of EJ's policy regarding Personally Identifiable Information, I was immediately denied the opportunity to bid on auction items and was asked to leave the premises (10/22/16, 10:25am)
On 10/22/16, I was told by Naomi Hoyer, an agent acting on behalf of EJ's Auction & Consignment, that EJ's has absolutely no policy on the collection, use of, safekeeping of, and storage of Personally Identifiable Information
I was told that I couldn't get the paper copy of the Bidder's Agreement back after the auction ended This agreement contained seven items of personally identifiable information I was also told that my personal Information would be scanned into EJ's computers, but they had no policy regarding the electronic storage of Personally Identifiable Information
The Bidder's Agreement used by AJ's contains absolutely no verbiage relating to AJ's responsibility to it's customers in regard to the collection, use of, safekeeping of, and storage of Personally Identifiable Information
Beware!
Dear Revdex.com,
This complaint of business practices revolves around an August 29th, auction by EJ’s Auction and Consignment (office listed as Glendale, Arizona) The item purchased by the *** *** *** Gallery was lot #1276, described as a Public Enemy Movie Print
We, the *** *** *** Gallery, are a gallery dedicated to buying and selling original movie posters and related memorabilia We have been in business since 1982, first in New York City and now in New Jersey
I, *** ***, am the gallery director I have been so employed since and have been involved in the field for over thirty years I have worked with Christie's and Sotheby's Auction Houses (New York) when they held regular movie poster auctions in the late 1980s and 1990s and have been acknowledged as an expert on the topic of movie posters in books on more than a dozen occasions
This item mentioned above was advertised on an online auction website (auctionzip.com), where we noticed it We (the *** *** *** Gallery) had three conversations with EJ’s beforehand to try and determine its originality We feel that EJ’s supplied absentee bidders with misleading information
This misleading information started with the item’s dimensions listed on the online auction notice Dimensions given were x inchesAdditionally, by telephone, I asked what type of paper stock the item was printed on I was told by two different employees of EJ’s Auction & Consignment that the item was on a cardboard stock Damage to the actual item was described as several nail holes and stains
The dimensions of an original Public Enemy with this image would measure xinches There was always a blank area at the top for theater play dates to be imprinted, and this blank area was often removed It would have the approximate measurements of those given by EJ's Auction & Consignment if cropped, which by the images EJs Auction provided online, this one clearly would have been An as original, this would also have been manufactured in with a cardboard backing
Based on information given to us (and similarly to other absentee bidders), we determined it to be an original Public Enemy poster from We successfully executed the winning bid by phone (hammer price $4,000, with premiums $4,520) Two other absentee bidders participated (one with a $2,bid, another with a $4,bid)
The only bidder in the room with a chance to examine the item bid $
When the item was received, it proved to be nothing more than a page removed from a book on Movie Posters, nothing like what was described It measured x inches and, again, was nothing more than a piece of paper What was represented as damage to the item itself was clearly printed on the page
We called EJ’s the day the item was delivered (September 11, 2015) and told the auction house we would like a refund because the information provided was incorrect We were told that all items were sold as-is Efforts to explain that discrepancies in their internet listing and verbal descriptions should have been more than sufficient to warrant a refund These efforts were rebuffed
We immediately called Chase Bank (we had used a credit card to pay for the item) and explained what had occurred A temporary credit was issued Chase told us that a case would be opened and we would be called by a representative to give a full accounting We gave our full account to Chase within a few days We heard nothing further until receiving an envelope of papers containing EJ’s rebuttal to our claim (dated October 26th) This letter states that we complained of damage to the item itself and were suffering buyer’s remorse Both of these reasons are patently false We were not suffering “buyer’s remorse” as the term is commonly used and understood The complaint was for material misrepresentation
In a letter dated December 10, 2015, Chase indicates that the temporary credit issued would be removed on the grounds that we were simply waiting for a credit which the vendor (EJ’s Auction & Consignment) said they had not promised
Of course EJ's have never promised a refund What we were waiting for was Chase to review the information we had provided Not only had EJ’s Auction & Consignment provided critically misleading information on the item in question, now they had altered their explanation
Eventually Chase decided that, because there was a disclaimer on the listing on auctionzip.com that indicated items were sold “as-is”, that they could not refund the $4, By giving our credit card over the phone to EJs Auction & Consignment (where all our correspondences took place), they (Chase) would take that to mean that we accepted the terms of sales Attempts to explain that, not only verbally had we been misled, but the listing where the terms of sales were posted gave incorrect information didn’t help
EJ’s Auction & Consignment committed a very egregious foul against their absentee bidders Had the seller honestly answered my questions, I would have known immediately that the item offered was not a real movie poster but merely a reproduction
You may contact us at ###-###-####, Monday through Friday if you would like more information on this transaction I personally will continue to make other potential victims of EJ’s Auction & Consignment aware of my experience
I thank you for your time
Respectfully,
*** ***
I was not satisfied with the way my items that were sold at EJ Auction on *** *** lots sold were not identified lots not sold were not identified How do I know that the items not sold were mine They charged $per lot so I may be paying for someone else's lots
who writes the auction items descriptions online needs glassesthey can not seem to decide the difference between "used" & "broken"flaws or broken areas will not be in the pics either or described.measurements are rare.there is no customer service- just a bimbo hanging out of a very low cut dressBUYER BEWARE!!!
If you consign with EJ's, SELLER BEWARE!! Despite reading the contract carefully and asking questions about their commission structure, I still had a major disappointment/surprise when I received my check for the items I had consigned For example: an item sold for $225, and the stated percent of commission was 35%, which would have been $ But NO, I was told (after waiting a month for the check) that they are taking $96.25, because they figure 50% on the "first $50" of the sales price, and so forth....THAT is a rip-off in my book....and NOT one they disclosed