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EJG Enterprises Inc. dba Lee's Famous Recipe Chicken

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Reviews EJG Enterprises Inc. dba Lee's Famous Recipe Chicken

EJG Enterprises Inc. dba Lee's Famous Recipe Chicken Reviews (3)

Ms. [redacted]'s credit card was refunded the $7.61 before the order was correctly rung at $10.54.  The funds are released by our company at the close of business day, but it takes the processing company and bank 3-5 business days to return the customer's funds to their account.  If Ms....

[redacted] would like a refund for the other order, we ask that the company return policy be utilized:For any future issues, per our company policy, (posted on the doors and at the drive thru) you are welcome to return any dissatisfactory purchase for a replacement or refund; I encourage you to do so, so that we can correct any issues for you at the time they occur.  We cannot replace or refund your order without both the receipt and the food in question and you may bag and refrigerate unwanted product until it’s convenient for you to return.  Please contact the store immediately upon discovery regarding an incorrect order since it may have been switched with another or the staff may remember it. Our return policy is also a training tool for our employees so they will understand the importance of serving fresh products quickly and accurately.

This customer spoke to the owner on August 24 and a check was mailed to her for the price of the tea plus approximately an additional $1.50.  She agreed to this by phone.

This customer has called our office and emailed us as well as filing this complaint.  Each time she has been given the company policy which she does not wish to follow.  Our posted policy is as follows: For any future issues, per our company policy, (posted on the doors and at the...

drive thru) you are welcome to return any dissatisfactory purchase for a replacement or refund; I encourage you to do so, so that we can correct any issues for you at the time they occur.  We cannot replace or refund your order without both the receipt and the food in question and you may bag and refrigerate unwanted product until it’s convenient for you to return.  Please contact the store immediately upon discovery regarding an incorrect order since it may have been switched with another or the staff may remember it. Our return policy is also a training tool for our employees so they will understand the importance of serving fresh products quickly and accurately.

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