We can certainly refund you the $you paid to file your state return Since it appears that you paid using e-collect (using the proceeds of your refund) and not a CC we will need to either mail you a check or send you a [redacted] paymentCan you let us know which you prefer and confirm the address you would like it sent to? We sorry for the trouble you have had with the State of California and can certainly provide you with a refund for our software.Regards, E-file Customer Care
Hello,I am sorry for the trouble you are having with your state refund We electronically filed the return you prepared on our site as you prepared it If you would like, we can provide you with a $refund for the tax software, however, you will need to keep working with your state to determine why they are tying up your refund.Regards,Customer SupportIRSExtension.com
Complaint: [redacted] I am rejecting this response because: E-file.com verification code is [redacted] My refund went to their bank and not mine My taxes were completed and the funds were to be direct deposited into my account but instead I believe my refund went to their bank account and they kept my money I sent all the paper work that I received from this business to the *** Regards, [redacted]
At this time we do not offer tax filling for prior tax yearsThat should not have been listed as an option within our software. We are happy to offer you a refundThe steps for receiving a refund are listed on the site https:*** However, I have gone
ahead and made this request on your behalf.Regards,E-file Customer Care
Hello,I am sorry for the trouble you are having with your state refund. We electronically filed the return you prepared on our site as you prepared it. If you would like, we can provide you with a $25 refund for the tax software, however, you will need to keep working with your...
state to determine why they are tying up your refund.Regards,Customer SupportIRSExtension.com
Hello, This is an account verification code, this is not a confirmation number. Customers only receive confirmation numbers from us after they transmit their tax return to the [redacted] or respective state government and the [redacted] or respective state government accepts it. Verification codes are sent via email or text message as a fraud protection measure. Before a tax return can ever be transmitted on our website, a taxpayer must enter the verification code they received into their account. This is done in order to help verify a taxpayer’s identity prior to transmitting their tax return. [redacted] should use the [redacted]’ Where’s My Refund system to track her refund? This can be done here, [redacted] I only located one account on our website that matched this customers name and/or email address. This account did not have a completed tax return associated with it. If the [redacted] Where’s My Refund system has no record of their refund, it would confirm that the tax return was never filed. To reiterate what was sent in the earlier email correspondence, we do not ever receive tax refunds on behalf of customers. Regards, E-file [redacted]
We can certainly refund you the $25 you paid to file your state return. Since it appears that you paid using e-collect (using the proceeds of your refund) and not a CC we will need to either mail you a check or send you a [redacted] payment. Can you let us know which you prefer and confirm the address you would like it sent to? We sorry for the trouble you have had with the State of California and can certainly provide you with a refund for our software.Regards, E-file Customer Care
Complaint: [redacted]
I am rejecting this response because: E-file.com verification code is [redacted]. My refund went to their bank and not mine. My taxes were completed and the funds were to be direct deposited into my account but instead I believe my refund went to their bank account and they kept my money. I sent all the paper work that I received from this business to the [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their bank was listed on the papers why would this be? Why would I receive a verification code unless I did file with said company and they kept my money.
Regards,
[redacted]
Hello,The account we are showing connected with the email address "[redacted]" does not have a completed electronic tax filling associated with it. Customer tax refunds are never sent to us. If this taxpayer has not received their refund and the [redacted] has no record of it, it would indicate...
that this taxpayer did not complete filing their taxes. In order to investigate this further, please provide a copy of the confirmation number/email that was received.Thank you, E-file [redacted]
We can certainly refund you the $you paid to file your state return Since it appears that you paid using e-collect (using the proceeds of your refund) and not a CC we will need to either mail you a check or send you a [redacted] paymentCan you let us know which you prefer and confirm the address you would like it sent to? We sorry for the trouble you have had with the State of California and can certainly provide you with a refund for our software.Regards, E-file Customer Care
Hello,I am sorry for the trouble you are having with your state refund We electronically filed the return you prepared on our site as you prepared it If you would like, we can provide you with a $refund for the tax software, however, you will need to keep working with your state to determine why they are tying up your refund.Regards,Customer SupportIRSExtension.com
Complaint: [redacted] I am rejecting this response because: E-file.com verification code is [redacted] My refund went to their bank and not mine My taxes were completed and the funds were to be direct deposited into my account but instead I believe my refund went to their bank account and they kept my money I sent all the paper work that I received from this business to the *** Regards, [redacted]
am rejecting this response because: I want my refund and not be charge the filling fee by e-file .com for very lousy service Regards, [redacted]
At this time we do not offer tax filling for prior tax yearsThat should not have been listed as an option within our software. We are happy to offer you a refundThe steps for receiving a refund are listed on the site https:*** However, I have gone
ahead and made this request on your behalf.Regards,E-file Customer Care
Hello,I am sorry for the trouble you are having with your state refund. We electronically filed the return you prepared on our site as you prepared it. If you would like, we can provide you with a $25 refund for the tax software, however, you will need to keep working with your...
state to determine why they are tying up your refund.Regards,Customer SupportIRSExtension.com
Hello, This is an account verification code, this is not a confirmation number. Customers only receive confirmation numbers from us after they transmit their tax return to the [redacted] or respective state government and the [redacted] or respective state government accepts it. Verification codes are sent via email or text message as a fraud protection measure. Before a tax return can ever be transmitted on our website, a taxpayer must enter the verification code they received into their account. This is done in order to help verify a taxpayer’s identity prior to transmitting their tax return. [redacted] should use the [redacted]’ Where’s My Refund system to track her refund? This can be done here, [redacted] I only located one account on our website that matched this customers name and/or email address. This account did not have a completed tax return associated with it. If the [redacted] Where’s My Refund system has no record of their refund, it would confirm that the tax return was never filed. To reiterate what was sent in the earlier email correspondence, we do not ever receive tax refunds on behalf of customers. Regards, E-file [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted]426, and find that this resolution is satisfactory to me.
Regards,
[redacted]
We can certainly refund you the $25 you paid to file your state return. Since it appears that you paid using e-collect (using the proceeds of your refund) and not a CC we will need to either mail you a check or send you a [redacted] payment. Can you let us know which you prefer and confirm the address you would like it sent to? We sorry for the trouble you have had with the State of California and can certainly provide you with a refund for our software.Regards, E-file Customer Care
Complaint: [redacted]
I am rejecting this response because: E-file.com verification code is [redacted]. My refund went to their bank and not mine. My taxes were completed and the funds were to be direct deposited into my account but instead I believe my refund went to their bank account and they kept my money. I sent all the paper work that I received from this business to the [redacted].
Regards,
[redacted]
am rejecting this response because: I want my refund and not be charge the filling fee by e-file .com for very lousy service.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Their bank was listed on the papers why would this be? Why would I receive a verification code unless I did file with said company and they kept my money.
Regards,
[redacted]
Hello,The account we are showing connected with the email address "[redacted]" does not have a completed electronic tax filling associated with it. Customer tax refunds are never sent to us. If this taxpayer has not received their refund and the [redacted] has no record of it, it would indicate...
that this taxpayer did not complete filing their taxes. In order to investigate this further, please provide a copy of the confirmation number/email that was received.Thank you, E-file [redacted]