E.JWynk Construction

In regard to this complaint: One of our used car managers, Tom ***, was contacted by Mr [redacted] with his concerns regarding the Mini Cooper as listed in this complaint In order to clarify the exact nature of these mechanical problems, Tom contacted the local Mini dealership that had serviced Mr [redacted] 's car At the Mini store, Tom spoke with a service advisor named Michelle regarding the core issue at hand, the engine failure in the car Michelle informed Tom that prior to this engine issue, Mr [redacted] had brought the car in because he had hit an animal while driving, coolant had leaked from the vehicle, and the vehicle had been driven with the coolant warning light on According to the Mini dealership, this caused internal damage to the engine of the vehicle, resulting in the need for engine replacement In speaking with Mr [redacted] again, he was advised to contact his insurance company regarding this damage to his vehicle and agreed to do so Please contact us with any further questions or concerns