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EK Consruction

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EK Consruction Reviews (2)

I am sorry to hear that Mr [redacted] was unhappy with the service our company provided. We were hired to do some concrete work in his back yard. His yard is exceptionally small and we did see a drawing done by hand, not to scale. Most of our customers sign contracts and we don’t get to them for 4-6...

weeks depending upon schedule or weather. It is to be expected in our industry and usually our customers are flexible. Once we started the excavation we saw quickly that it wasn’t going to work out exactly the way everyone had hoped. In order for everything to work out perfectly we informed the customer that we would have to cut the existing basement wall apart because the entrance to the basement was originally poured into the basement walls which included steel hook bars by the original house contractor. If he wanted that done, it would have been an additional $ 5000.00 and he said absolutely not. It is not what he or anyone else would have wanted to hear, however we did not do the original work that he was hoping to connect to. We could not tell this prior to giving the estimate because we couldn’t see it until we removed part of the existing patio. The only damage that we are aware of was a downspout that someone put across the sidewalk and it got accidently crushed...which we did end up replacing for him. Also what is not being said is that if you look at the pictures provided, the customer’s house is on the right and his neighbor is to the left with the wooden steps. When we did the customer’s concrete, the neighbors sidewalk would not have worked out with pitch and drainage so as you can see in the picture provided we also poured his neighbor a new sidewalk to make it all work out nicely approx.. 3’ x 25’ long with 2 stairs. We went over to Mr. [redacted]’s house on July 21st to patch the cracked area he was not happy with, however it is exactly what it is called … patchcrete. It may not match in color perfectly even after it bleaches out because it was not all mixed and poured at the same time. The picture attached (which was taken just a day later) shows that we patched it, the color is off and it may or may not lighten up. Without removing ALL of the surrounding concrete it would be close to impossible to have it match perfectly. We live in WI, concrete may or may not heave or shift slightly at some point in winter or spring due to frost or thawing. Overall the concrete looks very nice for what was allowed with his yard dimensions and we feel we provided him with an excellent service without bullying him into making hasty decisions. When all was said and done we reluctantly agreed upon an amount $ 3,500.00 less than it should have been, which was not just a slightly lesser amount! We do not feel there should be any sort of refund offered, we repaired the crack to the best of anyone’s ability.Thank you so much in helping us resolve this matter,Eric [redacted]

Review: Fail to complete tasks as agreed.Desired Settlement: Complete work required.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Issues resolved, no further action required.

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Description: Snow Removal Service

Address: 1107 Montana Avenue, South Milwaukee, Wisconsin, United States, 53172

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