EK Construction

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not attack the employee neither verbally or physicallyThe employee ( [redacted] ) and her male coworker both berated and repeatedly accused me of being rudeThere is nothing inappropriate or abusive about defending myself against accusations of rudenessThe employee mounted a scene over a simple refund requestI have requested many refunds in my life, never was I treated so poorly and so disrespectfully in my lifeAny reasonable person would be upset about being disrespectedI never once said a profane word to herAll I did was decline troubleshooting assistance and request a refund so that I could leave the storeThat request triggered a verbal assault on my character in which she repeatedly accused me of being rudeI asked for a refund multiple times only to be met with "You are very rude" over and over againIt was a completely unreasonable conversation with [redacted] She called the police because I refused to leave without a refundI was mortified and disturbed by the experienceI am law abiding citizen, a veteran of he US military, Master's of Education, and I work for the governmentI had no reason to be rudeAll I wanted was a refund and for the store representative to attend to my primary reason for entering the store (a refund), which she did not doThe person who was rude was the store representativeA situation that should have been a simple refund turned into a nightmare where the store representative verbally abused my character and called the police on me because I refused troubleshooting assistance and did not want to leave the store without a refundShe clearly does this kind of thing on a regular basisShe has the police officer on speed dial on her private mobile phoneHe arrived within minutes of her phone callI have a right to refuse troubleshooting assistanceRefusing troubleshooting assistance does not make me rudeI did not deserve to be disrespected and shouted at for refusing troubleshooting assistanceI am respectfully requesting a refund for resolution of this complaint Regards, [redacted] ***

Your package can be picked up on SaturdayThe UPS Access Point is not a service our company offers - it's a service provided by UPSWe only allow them to leave packages at our storeWe're closed at this time every year for a conference our company attendsWe apologize for the inconvenienceTeam SetCell

[redacted] ),Our staff is happily here to help with all issues pertaining to our products and servicesOur day warranty does cover manufacturer defects and we do have a day return policy implemented for customers that prefer a cash refundHowever, our business does have the right to refuse serviceIn your particular case - we do not tolerate inappropriate behavior or offensive attacks toward our staff members, those actions cannot be overlookedWe thrive to offer excellence in customer service and will continue with our efforts to those who do not belittle our team membersWe cannot assist you any further with your issueAs discussed with security you are no longer welcome in our establishmentManagement

[redacted] ,We will not be able to assist you further in this matter.Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] I Want a refund a working phone does not help me I want my money back Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the following conditions:Dear Set Cell:Thank you for being willing to help meThe business, Set Cell, indicated that I should come to the store on Sunday or Monday, please specify the dates dd/mm/yyyyAlso, I need the company or the Revdex.com to email me at soul [redacted] @gmail.com confirming that I am allowed to enter the storeI'm afraid of being arrested for trespassingThe police officer specifically told me that the store put in a trespassing charge against me in Jackson County, and that if I returned to the store that I will be arrestedI work for the government, I don't want to be arrestedI am a law-abiding citizen, and don't want problems with the businessI need written proof from the Revdex.com and/or the business, Set Cell, that I can in fact come into the storePlease also specify who I should speak withI don't want to speak with [redacted] because the experience that I had with her was rather distressing and humiliatingI want a peaceful exchange with someone reasonable and respectful, please.I will bring the original receipt with me along with the device and charger that I purchased.Again, thank you for working with me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Hello,Please reopen my caseI did not see where I was supposed to replyThe vendor refuses to accept the deviceI want to return the device to themI took the device back to the store well within the day return policy and I was turned away, because I refused technical assistance. Since they prohibit me from coming into the store, there must be an alternative way to return the deviceI can mail the device and provide them the receipt along with the device. This store owner is being unreasonable and unfair with me as a consumerI purchased the device in good faith, and decided that I didn't like itInstead of giving me a refund when I requested itThey called the police and kicked me out of the storeThis is not right
Regards,
*** * ***

Hi there! Our phones are definitely not purchased from the public so if your receiving at blocked code - it's most definitely a malfunction with the T-Mobile server*** has made a ticket regarding this issue and has let the customer know the estimated time of repair should be business
daysThe phone will be restored and working or the device will be exchanged. Thank you for contacting us regarding your concern! Team SetCell

***,We apologize for the miscommunication As stated in store, we most certainly will look at your phone - on either a Sunday or Monday when a tech is on site Please bring your device in as well as the charging cable and charging block, that way we can more accurately diagnose your
issue.Have a great day,Team SetCell

***,We would like to assist youPlease visit our establishment on a Sunday or Monday to meet with the appropriate personnel. Best Regards,Team SetCell

Great News!We spoke to our T-Mobile rep and per last response - we did find out that there was an issue with the T-Monile databaseYour phone should be up and runningPlease turn the device off and then back onYou should have no issuesYou can also call T-Mobile to verify your device no longer has an error in the T-Mobile systemPlease come back into the store if your still having connectivity issues and we will be sure to help youUnfortunately, a refund for the device is not possible as you've had the device longer then daysHowever, if you have any issues at all we'll be sure to keep you high priority and address the issues within hours. Thank you for allowing us to assist you with your concern, Team SetCell

***, It's always an unfortunate situation when a device breaksDepending on the impact your device absorbs is what determines how well your device can be fixedIf a device experiences damage to the motherboard, there's no telling what issues you will experienceOur tech professionals
work on phones daily and understand the components of each device they are repairingIn your situation, the conclusion was the component that controls the backlight was damaged during impact, because your device was inoperable you were refunded your original payment of $As far as your device having no response, again this is due to a damaged boardWe apologize for the inconvenienceIf you would like to purchase a new device we can issue a $giftcard for your troubles.We appreciate your feedback and hope we can have the opportunity to help you in future dealings.Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
When I brung in my phone for the 2nd time my phone was still receiving calls, messages and holding a chargeWhen I was given my phone back after it could not be fixed it is completely done with and now the phone is impossible to repair and is in a worse condition than when I brung it in!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following conditions:Dear Set Cell:Thank you for being willing to help me. The business, Set Cell, indicated that I should come to the store on Sunday or Monday, please specify the dates dd/mm/yyyy. Also, I need the company or the Revdex.com to email me at soul[redacted]@gmail.com confirming that I am allowed to enter the store. I'm afraid of being arrested for trespassing. The police officer specifically told me that the store put in a trespassing charge against me in Jackson County, and that if I returned to the store that I will be arrested. I work for the government, I don't want to be arrested. I am a law-abiding citizen, and don't want problems with the business. I need written proof from the Revdex.com and/or the business, Set Cell, that I can in fact come into the store. Please also specify who I should speak with. I don't want to speak with [redacted] because the experience that I had with her was rather distressing and humiliating. I want a peaceful exchange with someone reasonable and respectful, please.I will bring the original receipt with me along with the device and charger that I purchased.Again, thank you for working with me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
I Want a refund a working phone does not help me.  I want my money back.  
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[redacted]),Our staff is happily here to help with all issues pertaining to our products and services. Our 30 day warranty does cover manufacturer defects and we do have a 14 day return policy implemented for customers that prefer a cash refund. However, our business does have the right to...

refuse service. In your particular case - we do not tolerate inappropriate behavior or offensive attacks toward our staff members, those actions cannot be overlooked. We thrive to offer excellence in customer service and will continue with our efforts to those who do not belittle our team members. We cannot assist you any further with your issue. As discussed with security you are no longer welcome in our establishment. Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I did not attack the employee neither verbally or physically. The employee ([redacted]) and her male coworker both berated and repeatedly accused me of being rude. There is nothing inappropriate or abusive about defending myself against false accusations of rudeness. The employee mounted a scene over a simple refund request. I have requested many refunds in my life, never was I treated so poorly and so disrespectfully in my life. Any reasonable person would be upset about being disrespected. I never once said a profane word to her. All I did was decline troubleshooting assistance and request a refund so that I could leave the store. That request triggered a verbal assault on my character in which she repeatedly accused me of being rude. I asked for a refund multiple times only to be met with "You are very rude" over and over again. It was a completely unreasonable conversation with [redacted]. She called the police because I refused to leave without a refund. I was mortified and disturbed by the experience. I am law abiding citizen, a veteran of he US military, Master's of Education, and I work for the government. I had no reason to be rude. All I wanted was a refund and for the store representative to attend to my primary reason for entering the store (a refund), which she did not do. The person who was rude was the store representative. A situation that should have been a simple refund turned into a nightmare where the store representative verbally abused my character and called the police on me because I refused troubleshooting assistance and did not want to leave the store without a refund. She clearly does this kind of thing on a regular basis. She has the police officer on speed dial on her private mobile phone. He arrived within minutes of her phone call. I have a right to refuse troubleshooting assistance. Refusing troubleshooting assistance does not make me rude. I did not deserve to be disrespected and shouted at for refusing troubleshooting assistance. I am respectfully requesting a refund for resolution of this complaint. 
Regards,
[redacted] [redacted]

Your package can be picked up on Saturday. The UPS Access Point is not a service our company offers - it's a service provided by UPS. We only allow them to leave packages at our store. We're closed at this time every year for a conference our company attends. We apologize for the...

inconvenience. Team SetCell

[redacted],We will not be able to assist you further in this matter.Management