EK Hair Buzz

gK" ???< [redacted] > Aug (days ago) tome Dear Revdex.com officer [redacted] About the case id [redacted] , we have responded twice via fax, however there were address problem came outeven if you have not gotten our respond, that is not meaning that we consider it is not serious problemapologize late respond you and the customer Here is our respond about case id [redacted] I truly am sorry about the customer's unsatisfied experience in our business However,the store have own policy, more over I explained about that to the customer and offer deal that whatever she buy I will give 20% discountthat was my best deal I can suggest at that momentBecause wig products have specialty when it salesThat is touched by people's skin, so we consider that wig products are as underwearThis point is we can not refund or exchange on wig product even when customer try on wig, we notice that must wear wig cap when it try onWe do not resale or can not get credit from whole sale companySecond, we sign on that we do not have any responsibility unsatisfied styling because that is service for our customers and we prefer recommend professional salonThose reason I can not exchange or refund at that moment However all those circumstances, the owner decided exchange or refund that product for better serviceBecause he does not want any customer feel bad in our business and solve this problem more peacefully at B.B.B Therefore we will give the customer full refund or exchange To get refund or exchange the customer must bring the product and recipe, after that we will make over full amount of the product Overall, truly sorry about unhappy situation on both side and hopely, the customer feel better because of our action and apologize all those uncomfortable situation And thank you so much miss [redacted] for taking care of our caseWe will have better survice

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Aug (days ago)
tome
Dear Revdex.com officer [redacted]
About the case id [redacted], we have responded twice via fax, however there were address problem came outeven if you have not gotten our respond, that is not meaning that we consider it is not serious problemapologize late respond you and the customer
Here is our respond about case id [redacted]
I truly am sorry about the customer's unsatisfied experience in our business
However,the store have own policy, more over I explained about that to the customer and offer deal that whatever she buy I will give 20% discountthat was my best deal I can suggest at that momentBecause wig products have specialty when it salesThat is touched by people's skin, so we consider that wig products are as underwearThis point is we can not refund or exchange on wig product even when customer try on wig, we notice that must wear wig cap when it try onWe do not resale or can not get credit from whole sale companySecond, we sign on that we do not have any responsibility unsatisfied styling because that is service for our customers and we prefer recommend professional salonThose reason I can not exchange or refund at that moment. However all those circumstances, the owner decided exchange or refund that product for better serviceBecause he does not want any customer feel bad in our business and solve this problem more peacefully at B.B.B
Therefore we will give the customer full refund or exchange
To get refund or exchange the customer must bring the product and recipe, after that we will make over full amount of the product
Overall, truly sorry about unhappy situation on both side and hopely, the customer feel better because of our action and apologize all those uncomfortable situation
And thank you so much miss [redacted] for taking care of our caseWe will have better survice

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]