Ekman Roofing

Complaint: [redacted] I am rejecting this response because:? I am pleased to learn the defective blind that has never closed completely will be replaced by Hunter D [redacted] .? The small blind in the one bathroom that has hung crooked from the first day of installment and referred to as the small blind that will be "adjusted" has previously been adjusted.? If an additional adjustment works, that's great, but remains to be seen after this additional attempted adjustment.? I reject the fact that the one blind of three in my front window that hangs crooked and rolls up into the casing crooked will not be replaced according to the last response by The Boulevard.? This is a blind that is not up to manufacturer's specifications and that I told the Hunter D [redacted] rep when he was here needs to be replaced a second time.? This crooked blind is unacceptable, as it has been since day one, and needs to be replaced with a blind that hangs and rolls up straight.? This blind is also very obviously crooked as it sits next to the other two blinds in the same front window.I prefer that AJ do the installation, not The Boulevard's outside, part-time installer Chase.? AJ has more experience and has worked very hard on numerous occasions to adjust the blinds to get them to work properly.? I believe he's done everything he can based on what he has had to work with and working with him has been the only positive experience I have had with this whole situation.? ? ? ? ? ? ? ? ? ? ? ? ? ? Sincerely, [redacted]

Please see the previous responsesWe have responded twice nowI am not sure how many times we have to respondIt's still the same issue.The response is the same as the last timeThat is what we are doingI even sent pictures last timeIf the customer has further complaints about the blinds and what the rep from Hunter D [redacted] said, She can call the Manufacturer directly1-844-486-8373.Thank you ?

Complaint: ***
I am rejecting this response because: I am pleased to learn the defective blind that has never closed completely will be replaced by Hunter D***. The small blind in the one bathroom that has hung crooked from the first day of installment and referred to as the small blind that will be "adjusted" has previously been adjusted. If an additional adjustment works, that's great, but remains to be seen after this additional attempted adjustment. I reject the fact that the one blind of three in my front window that hangs crooked and rolls up into the casing crooked will not be replaced according to the last response by The Boulevard. This is a blind that is not up to manufacturer's specifications and that I told the Hunter D*** rep when he was here needs to be replaced a second time. This crooked blind is unacceptable, as it has been since day one, and needs to be replaced with a blind that hangs and rolls up straight. This blind is also very obviously crooked as it sits next to the other two blinds in the same front window.I prefer that AJ do the installation, not The Boulevard's outside, part-time installer Chase. AJ has more experience and has worked very hard on numerous occasions to adjust the blinds to get them to work properly. I believe he's done everything he can based on what he has had to work with and working with him has been the only positive experience I have had with this whole situation.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We still don't understand how this works, and why there hasn't been a credit for $posted to our account, that should be taken off our billing. We will go to the business tomorrow, April 11, and give them $in cash, even though we don't understand the math
Sincerely,
*** ***

The general manager of the Boulevard is now working to satisfy Mrs*** on her tile floorHe has been to her home and has made a plan to have another installer come out and fix the wide grout lines on the borders of her bedroom and we are working on a plan to make the grout more to her
likingWe will continue to work with her until she is satisfied and happy with her tile and the Boulevard

This customer purchased a fridge, and warranty in 7-for a total with tax of $They purchased a washer, washer hoses, and warranty plus tax for a total of $in May They financed these purchases through the BoulevardThey have made payments of $They have
incurred late fees, and interest charges for $In January we performed a service call on their washer and determined that the repair exceeded the value of the washer, and told the customer they could pick out a new washer to replace the old washer up to the purchase price of $They picked one out for $We delivered the new washer on 2-2-18.They also purchased a new warranty for the new washer for $127.62.$Total Purchases-$Total Payments$Late fees/Interest = $Total owed on their bill.We explained to the customer that they still owe the bill and that we gave them a new washer to replace the old one, that does not mean the revolving charge account is wiped off as wellThey have a new washer that replaced the old oneThe warranty pays for repairs or replacements not loan pay offThree different employees have given the explanation to the customerOn April 4th the customer called into our finance department and was verbally abusive to our employees. This customer was offered a one time settlement of their account for $and we would write off the remaining feesWe don't have to make this offerThe customer can either accept our offer to write off $of late fees and interest, and they pay $in full, or we will be forced to take legal action to collect the full amount owed to us of $

When the blinds were first measured there was obviously a miscommunication between *** and the salespersonShe wanted the shutters removed, (her words), and these blinds put into their placeWhat we did not understand is that she wanted the shutter frames to remain, something that was not
made clear, as these particular blinds would not fit with the shutter frames in placeI (Jerry T***, Director of Sales), went out personally to inspect the situation and see if it could be remediedBy pulling off one of the frames were able to show her that the walls behind them were completely finished and paintedAll that would have to be done was to patch the screw holes and touch up the paint, which I did myself to make sure it was done to her standardsI did go out to the home twice, once to inspect and the second to help hang the rest of the blinds and do all the touch upWhen I left the second time she was very happy The subsequent problems have been issues with the blinds themselves and a lack of communication with Blvd and our outside installerNow that we know about the problems we are working with the vendor, Hunter D***, to resolve the issues as quickly as possibleI do not think we can accomplish this in days but we will do it as quickly as we canWe have already been in contact with the customer are making arrangements to satisfy her within our ability

Please see the previous responsesWe have responded twice nowI am not sure how many times we have to respondIt's still the same issue.The response is the same as the last timeThat is what we are doingI even sent pictures last timeIf the customer has further complaints about the blinds and what the rep from Hunter D*** said, She can call the Manufacturer directly1-844-486-8373.Thank you ?

The Boulevard is an upstanding business and we have been in business for over yearsWe comply with all laws and regulations both federal and stateWe care about our community and our customersIt is not usury, and it it is legalThis is a finance accountIt is just like a credit card where interest is added every month.This account has been open since 2013, and contrary to the customers statement, payments have been missed on this account times since it was opened, and late fees have been assessedWe have a signed contract and the customer understood the terms of the contract before any merchandise was delivered? We have offered to send a complete breakdown of this accountand on April 4th the husband on this account agreed to the $settlementLet me give an example of how a repair warranty works...If you purchase a brand new car a that has a year warranty on it and the car needs repairs, the car is fixed, but if you have still have loan payments on the car because it is not paid in full, the warranty doesn't pay off the loanThe boulevard has fulfilled the contract of the extended warranty on the washer, by not just repairing the unit, but by replacing itand we expect the customer to fulfill their end of the contract by paying the agreed upon amount?

*** *** and *** ***
Account #***
Timeline:
05/05/??" Approved
for a Boulevard Charge Account with a line of credit of $1500.00.? Purchased Ashley Sofa, Ashley Loveseat,
Ashley Pk Tables in the amount of $*** on a no interest,
minimum payment
twelve month promotion (Invoice ***)
05/08/??"
Invoice *** delivered
05/18/??" Purchased
Sony Smart 49” LED, Year Warranty in the amount of $*** on a no
interest, minimum payment twelve month promotion (Invoice ***).? Used a Bridal Coupon in the amount of $** and
made a down payment of $*** with a VISA Credit Card.? This brought the balance for this invoice
down to $***.?
05/19/??"
Invoice *** delivered
6/24/??"
Guest came into Boulevard Home Furnishings and made a cash payment of $***
7/30/??"
Guest came into Boulevard Home Furnishings and made a debit card payment of
$***
09/01/- No
minimum payment received in August.? Late
Fee for $added to account
09/24/??"
Guest came into Boulevard Home Furnishings and made a cash payment of $***.? Removed late fee for August as a one-time
courtesy
11/01/??" No
minimum payment received in October.?
Late Fee for $added to account
11/19/??" ***
*** called and promised to make an online payment to bring account current
today.? (No payment was received.)
12/01/??" No
minimum payment received in November.?
Late Fee for $added to account.?
Two consecutive payments missed, promotion moved to a Revolving Charge
account and accrued interest of $*** added to account.?
01/06/??"
*** *** called and spoke with ***.?
She requested a one-time ACH payment for 1/7/for $and requested
minimum monthly payments be processed the 10th of each month to
begin in January.?
01/07/??"
ACH payment processed for $***
01/09/??"
Guest called and spoke with Nikki who verified ACH payment of $*** had been
processed.? Guest expressed frustration
regarding setting up online and ACH payments and expressed concern regarding
fees.? ?
01/11/??"
ACH payment processed for $*** (minimum payment)
01/30/??"
Finance Charge for January of $*** added to account
02/11/??"
ACH payment processed for $*** (minimum payment)
02/29/??"
Finance Charge for February of $*** added to account
03/05/-
Guest called and spoke with Debbie and expressed concern with setting up ACH
payments.? Debbie agreed to remove all
fees ($***) if guest pays remaining account balance in full.?
03/10/??"
ACH payment processed for $*** (minimum payment)
03/17/??"
Monique called and spoke with guest and agreed to write off all interest if
account paid in full.? Guest gave Monique
credit card and Monique will write off fees.? ? All should be resolved now.Thank you
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