eKoLiving

RE: ID [redacted] To Whom it May Concern;On 5/23/ [redacted] has applied for a unit that as pre leased and we attempted to find hima different unit to fit his needsHe selected a new unit on "26/and we ran his background screeningAt that time we discovered that Mr [redacted] did not meet our Criminal criteria clearly listed on our website being a Sex Offender and the offense being listed(I have indicated on the criteria with an "*")I believe that this alone clears our good name and hope to have this complaint removed immediatelyThe application fees are non-refundable, also listed clearly on our website.We have attached documentation of our rental criteria for all applicants; printed out from our websiteThis includes detailed criteria and requirements for Rental History, Income/Employment, Credit, and our Criminal History policy.Please let me know if you have additional questions Ican answer to clear this matter up immediatelyYou can reach me at [redacted] Thank you, Samantha M [redacted] Portfolio Manager

Complaint: [redacted] I am rejecting this response because:I requested a meeting to discuss a fair solution, which wasn't honoredIn addition, I requested that upon my finding of a more suitable space, I'd be let out of my lease without penalty as well as receiving a return on my security deposit immediately upon vacating the unit in order to place down on my next lease elsewhereMs A [redacted] didn't agree to returning the depositMsA [redacted] continues to provide and misleading statements and for this I am also rejecting the response.Sincerely, [redacted] ***

I reached out to Ms*** and offered to extend the offer to move without penaltyShe accepted the offer and noted that she will vacateI also inquired if there is specific units causing excessive noise volumes, causing disturbances for herI am awaiting her responseOur construction and Maintenance VP will schedule and provide a notice to enter MsBlack's unit to inspect for any maintenance resolve to her noise complaintsI've suggested a white noise machine to help Ms*** with her complaint of lacking sleep due to outside noise in the building. We've informed Ms*** that we cannot make changes to the structure of the building or her unit, however have offered multiple resolutions and options for her

The Resident was leased the unit at ***, on the first floorShe was toured and shown the unit in questionWe advertise the units with concrete floors, not wallsThe Resident has made contact regarding the noise she hears from her unit; on September 19th and an email was returned the same day,
where we asked her to place a maintenance request for her complaint pertaining to the wallShe placed the maintenance request and was contacted via phone times, without responseThe third time she was told the request would be canceled if she did not reach back out to schedule a time with the VP of ConstructionShe did not reach back out to the VP of ConstructionOn October 17th she was offered a transfer into another unit or an entirely different building of her choiceShe did not accept the offer to transferThe Portfolio Manager did inspect her unit with her at the time and did not notice any noise issuesThe apartment is in a building with floors and units so there are times where you may hear some communal noiseWe do send notices out to Residents who are causing noise in excess, in accordance to Oregon Landlord Tenant Law. On November 9th the Resident sent an email stating she wanted to vacate, we responded to her and again brought up the offer to transferShe did not vacate the unitOn November 10th and 11th I spoke to her on the phone and asked her if she would like us to come into the unit, she declined and stated that she was going to moveThe email correspondence and advertisement is attachedWe believe we have attempted to rectify the resident's complaints and offered solutions to her, which she has declinedHer complaint included that management has not responded to her, however we have responded to each email and phone callWe will reach back out to the resident, since this complaint is the only correspondence we have received since the 11th of NovemberWe will again offer to transfer the Resident or let her out of her lease without penaltyAs for the complaint regarding the price for her unit, our market rate and specials run at move in can change depending on the market and needs of the property

Complaint: ***I am rejecting this response because:They fail to address the issue. They advertise one criteria and after they have taken your application fee money they do not follow there very well detailed criteria. Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: There were false and misleading statements made. In addition I received contact from the Vice President at EkoLiving however, it wasn't clearly communicated that I would be able to vacate without penalty as was mentioned in their response to Revdex.com. I will contact the Vice President to get this approval in writing.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I requested a meeting to discuss a fair solution, which wasn't honored. In addition, I requested that upon my finding of a more suitable space, I'd be let out of my lease without penalty as well as receiving a return on my security deposit immediately upon vacating the unit in order to place down on my next lease elsewhere. Ms A[redacted] didn't agree to returning the deposit. Ms. A[redacted] continues to provide false and misleading statements and for this I am also rejecting the response.Sincerely,[redacted]

RE: ID [redacted]To Whom it May Concern;On 5/23/2016 [redacted] has applied for a unit that as pre leased and we attempted to find hima different unit to fit his needs. He selected a new unit on "26/2016 and we ran his background screening. At that time we discovered that Mr. [redacted] did not...

meet our Criminal criteria clearly listed on our website being a Sex Offender and the offense being listed. (I have indicated on the criteria with an "*")I believe that this alone clears our good name and hope to have this complaint removed immediately. The application fees are non-refundable, also listed clearly on our website.We have attached documentation of our rental criteria for all applicants; printed out from our website. This includes detailed criteria and requirements for Rental History, Income/Employment, Credit, and our Criminal History policy.Please let me know if you have additional questions Ican answer to clear this matter up immediately. You can reach me at [redacted]
 
Thank you,
Samantha M[redacted]
Portfolio Manager