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El Cajon Family Dental Center

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El Cajon Family Dental Center Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The conditions of my gums was never mentioned during the exam. They did not do a depth gauge measurement as they have in all my previous visits so how would they know. They appeared in a hurry is the only reason I can think of as to why they did not do it. This was also a different dentist than the last time I went. I am not impressed with the reply and do not trust them to ever work on my teeth or my families. I gave them a chance to make good but they refused.]
Regards,
*** ***

Dear [redacted],It was my pleasure talking to you on the phone. Please update the contact person on our business account by removing [redacted] and adding my name instead “ [redacted]”.As for the compliant from our patient Mr. [redacted] that he couldn’t get his FREE cleaning that is covered by...

his insurance, and instead our doctor recommended FMD “Full mouth debridement” was due to the gums health of Mr. [redacted]. The “normal cleaning” that the patient is referring to or “Prophylaxes” that is covered by his insurance is recommended for healthy gums and will not benefit Mr. [redacted] current gum situation. We have taken all the necessary digital X_Rays and many digital intra oral camera pictures, and we have all the Dr documents that showed very clearly what Mr. [redacted] needs as far as the type of cleaning. We are a medical provider and we are liable to make sure to give each patient what is the best for her/his oral health and hygiene needs. Due to HIPPA compliance I can’t talk in details about Mr. [redacted] health issues but I will be more than happy to sit with Mr. [redacted] in private for a free consultation to go over our doctor’s and Hygienist recommendation free of charge, and answer any additional question the patient might have to have better understanding as why those recommendation were given. I also recommend the patient to go on line and read the different between the prophylaxes and FMD for in detail of each procedure. Sincerely, [redacted]Office ManagerMechael Professional Dental CorporationDBA: El Cajon Family Dental619-466-1292 (office)619-466-1561 (Fax)http://www.elcajonfamilydental.co...

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Address: 2720 Fletcher Pkwy, El Cajon, California, United States, 92020

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