El Cajon Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

I have attached a letter outlining our position [redacted] Revdex.com September 14, 2015Complaint# [redacted] RE: [redacted] El Cajon Ford has had a number of discussions with Mr [redacted] regarding this issueAfter Mr [redacted] came to El Cajon Ford and leased the Fusion, all the paperwork was sent to [redacted] It wasn’t until Mr [redacted] called us and notified us that he had not received his first payment coupon that we realized that there was a problemIt was difficult for us, at the time of the phone call, to determine what had transpired due the lateness in the day of the phone call and [redacted] being located back eastThe representative of [redacted] that we talked to at the time of Mr [redacted] ’s phone call stated that they had not received the contractOn the following work day, we contacted [redacted] and talked to our personal representative who actually found the contract on a worker’s deskTherefore, it was not El Cajon Ford’s issue with the contract but ***’sNow a second issue arises since Mr [redacted] ’s payment is now past due [redacted] will not fund the contract or issue payment statements to Mr [redacted] until his payment for 9/has been paidIf Mr [redacted] would like to send us the payment, issued to ***, we will forward that payment overnight to [redacted] so that the contract will be finalized.We are sorry for the issue at handEl Cajon Ford has done all that we can do to help Mr [redacted] even though we have not created the problemEl Cajon Ford and [redacted] are completely separate company’s and are not affiliated by ownership at allMr [redacted] , on the other hand, has been nothing but uncooperative and rude through the situation[redacted] ***El Cajon Ford

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have read the response from Mr [redacted] and we have concluded that Mr [redacted] does not want us to try correcting his concerns but only wants to complain We have offered to have him come back in order for us to review the problems he is having with his vehicle but he would rather talk to a guy over the internet, who has never seen his car, and self-diagnose his problem We therefore cannot help Mr*** Respectfully, [redacted] El Cajon Ford Ok, [redacted] Now I get to hear from another rip off artist from El Cajon Whom I have never talked toListen BozoI have plenty to complain aboutapparently you did not read my response entirelyForget about the help I received on the Internet it has nothing to do with the fact that you did not fix my car but only stole my money and sent me home twice with the same problemListen you jerksI was a US Navy Aircraft Mechanic and I know about mechanical issues so you cannot jerk me around like you do everyone else when YOU screw upI can prove you did not fix my car with a video and on top of that you DAMAGED my CAR!!!!! Do you think I'm going to drive miles to have you break my car some more and not fix IT! *** right I am going to complain you itWhat did you expect? No I won't let you touch my car you incompetent and dishonest buffoonsIn fact I would have been better off diagnosing my problems rather than have your rip off service department misdiagnose my problemIn Fact I did fix the problem with a $bottle of injector cleaner you itsHaving read your [redacted] response now I am going to go to the Corporate offices of Ford and I WILL NOT STOP UNTIL SOMEBODY GETS FIRED!!! They already apologized for your outrageous service!!!! no regards, *** ***

We have contacted the customer and have resolved the issues at hand We are not certain of what exactly happened on the phone but the GAP insurance was already in the process of being cancelled at the time that we received the complaint The issue with the Skylink is the Skylink is a hard added product so just cancelling the product is normally not possible However, we have discussed this with the customer and have agreed to cancel and refund the money on the Skylink as well A check for the Skylink and the GAP insurance will be going out in the mail today The Skylink product is a taxable product so sales tax will be added to the refund GAP insurance is not taxable though We believe the customer is satisfied with our proposal to resolve her issue

To: RevDex.com August 7, Re: Complaint # [redacted] We have contacted the customer and I have met with him personally We discussed the issues he perceived with the detailing of his vehicle Most of his issues were related to mud and construction material that was caked on the inside of the frame and the inside of the bumper I explained to him that those are normally not areas that are inspected but that if he wanted us to re-detail his truck, we would be more than happy to do so His other issue regarding not getting a signed baseball from Tony Gwynn was also addressed I informed him that the salesman never promised him a baseball and that is why the salesman didn’t address this issue at the time of sale He believed that MrGwynn owned this dealership, which is not true I gave the customer a signed baseball out of my personal collection The customer told me before he left that he was very satisfied with the results and that he would remove the complaint from the Revdex.com It appears that this has not been done as of this date Respectfully, [redacted] Controller El Cajon Ford

Response to *** *** Vehicle Repairs
On 12/11/Mr *** brought his vehicle for a regular service and stated that the vehicle was had to startWe performed found that the vehicles
battery had failed our battery test and recommended a new battery
/>
12/19/Mr *** returned stating that he was still having a problem with a long crank concernThat it would take excessive time to start after the
vehicle had set for several daysIt was also noted that he had a coolant leak and that it would get worst if not corrected soonWe repaired the
coolant leak at the thermostatWe inspected the fuel system and during our test, found the fuel pump delivery not supplying enough fuel volume
to the fuel railsWe replaced the fuel pump and returned the vehicle
Sometime after the last repair Mr*** called me stating that the vehicle had along crank time after setting several daysHe explained to me that
when it took a long time to start he was depressing the gas pedalI explained that depressing the pedal could make it hard to start the because it
throws off the computerBut either way to bring the vehicle back to me and we would re-inspect our work
1/03/Mr*** brought the vehicle in for us to re-inspect the hard to start issueIt was found that the fuel pump was bleeding off pressure and
allowing the fuel to flow back to the fuel tankCausing excessive time to fill back up the empty fuel linesReplaced the pump and retested and
the system was holding pressure
1/13/Mr*** came back in telling me about the master tec that he had spoke with or was reading a blog on this concernEither way Mr***
asked me to check (3) itemsThey were, Check ignition timing to make sure that the timing had not jumped a toothTo check the MAS sensor for
contaminationAnd to inspect the fuel filter to make sure that is was installed correctlyWe re-inspected all items and all items check fine
Please note, that the vehicle has no codes in the system, so his vehicle system is currently telling us that it is working fineBecause I did
understand that Mr*** lives a distance from us we performed the cleaning of the vehicle MAS sensor at no charge
Mr*** did show me the side body molding where they are liftingAs I stated, I could not be responsible for the moldingThat I couldn’t see
how us working on the vehicle we would caused the side moldings to leftI offered to either send him to our body shop to glue them or that I had
molding tape that he could secure the ends down withHe told me that he would take the tape but that he was headed over to his body shop to
have other items looked at from a previous repairSo I believed the issue to be handled
Mr*** stated that he contacted meTo date, I am not aware of a call or message from himI know that he did contact Ford Motor, but never
meIf Mr*** is still having the concern of hard to start, my staff at El Cajon Ford will be glad to re-evaluate the no start concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke to the El Cajon Ford finance director *** *** whom had promised me to make the initial payment via ETF so *** *** *** Company would create an account that I would be able to make payments to; she reassured me that I would be able to call and verify with *** that the payment had been made the next business day, and I would then refund El Cajon Ford for the initial payment I would have made the payment myself but El Cajon Ford refused to provide me with proof of payment i.ereceipt or statement, and because of the prior issues with the credit check and the lost contract I was hesitant to hand over my hard earned money without proof and accountability Long story short I called *** three business days later to verify the payment was made and it wasn't I had missed the due date already, so I had no choice but to make the payment and now my online *** *** *** account says my payment was days late.
This is all despite the fact that they didn't send a statement days prior to the due date like they were supposed to, so it will more than likely reflect on my credit I tried several times to find a solution but all I get is excuses on why things are not the way they're supposed to be instead of real solutions I even got a phone call from the El Cajon Ford comptroller *** *** whom I hadn't even met with before but spoke to me in a very condescending tone telling me that I was the one making things difficult for them I responded with they were the ones that "dropped the ball" and he got even louder after that, he was very unprofessional and blamed everyone else for the problems i.e*** and me but never took any responsibility for anything; that's when I knew the kind of company El Cajon Ford really is; his response to my Revdex.com complaint reinforces that theory I want the days late payment removed from my account and I really don't want on my credit report either, because I have just worked too hard to maintain a good credit standing for over a decade to have it ruined by someone else's mistake
Regards,
*** ***

To whom it may concern,
In response to your letter about *** *** mustangI understand the frustration that the customer had in getting this repair completed in a timely manner, but it was not a lack of us not trying to help him or the situationWe've spent numerous hours either trying to locate a set of O.E.Mgears, or time spent contacting Ford to get authorization to use other parts or to help in locating parts from other sourcesWe understand the customers need of alternative transportation and handled his rental beyond the days that his extended warranty would coverIn all, we covered the entire days of rental so that he would not be inconvenienced of being out of a vehicle during the repair processTo date, the release date has been changed againThe parts are scheduled to be released from the factory to 9/23/Once we have the parts the customer will be notified for installationWe have spoken to the customer on several occasions during the repair processDuring these conversations the customer states that they understand the situation, but then states through social media that we have done him harmSo getting the issue resolved is a bit hard when being told one thing, and then seeing or reading something elseI don't wish to get into a dispute, but would rather state that facts as I know themThe customer is correct in that parts have been on national back orderAnd to note, they are still on back order dated to 9/23/As explained to *** during the repair, we were working with Ford Motor on getting a release date on the parts and twice the date was moved backWith the vehicle being under warranty, Ford will only let us replace the needed parts with parts that came with the vehicleMeaning, O.E.Mgears of the same ratioSince the parts were on back order for such a long time we managed to get authorization from Ford to replace the parts with a different size of ring gear only to find out that we couldn't calibrate the electronics to the different rear end ratioWe finally got approval from Ford to allow us to use a aftermarket set of gears since the parts were still on back orderFord would not have allowed us to use something other than O.E.Mif the parts were availableWe located a set of aftermarket performance gears and installed them, but they too were noisyWe then ordered another gear set, but once installandset up found that they too were no betterMeaning, that they were quieter than the first set installed but not as a quite as the factory set of gearsThese gears installed were performance gears and they have slightly different type of cut on the face of the gears making them more durable but more susceptible to noise
I am sorry for the inconvenience and we don't normally run into issues like thisBut due to the parts not being available has created issues beyond our controlWhen the customer picked up his vehicle, we explained the work performed and that we still have the O.E.Mgears still on orderThat the vehicle is safe and drivable and that when we receive the parts we would replace the aftermarket gear set with the O.E.MsetSincerely,
*** ***

I have read the response from Mr*** and we have concluded that Mr*** does not want us to try correcting his concerns but only wants to complain. We have offered to have him come back in order for us to review the problems he is having with his vehicle but he would rather talk to a guy over the internet, who has never seen his car, and self-diagnose his problem. We therefore cannot help Mr***
Respectfully,
John Blake
El Cajon Ford

Ford Motor Company CRM:[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Reply sent to [redacted] and the Revdex.com.                                         ...⇄ [redacted], Head Service Manager of El Cajon Ford
Copy to; Ford Motor Company.
Response to [redacted] Vehicle Repairs (*Notes added by D [redacted])
  Perhaps Mr. [redacted] should read the “Ford Quality Care” statement on the back of every invoice that states, “to get your car fixed right, the first time every time and deliver the Quality Care you deserve”.
On 12/11/13 Mr [redacted] ([redacted], have a little professionalism!) brought his vehicle for a regular service and stated that the vehicle was had to start. We performed found that the vehicles battery had failed our battery test and recommended a new battery. (* The battery was pro rated and replaced at no cost)
 
12/19/13 Mr [redacted]) returned stating that he was still having a problem with a long crank concern. (*Hard starting problem. It took several attempts to start) That it would take excessive time to start after the vehicle had set for several days. It was also noted that he had a coolant leak and that it would get worst if not corrected soon. We repaired the coolant leak at the thermostat. We inspected the fuel system and during our test, found the fuel pump delivery not supplying enough fuel volume to the fuel rails. (* Nothing in the repair notes; corrections states anything about insufficient fuel flow. It states the system was losing pressure) We replaced the fuel pump and returned the vehicle. (*without letting it sit for 48 hrs)
 
Sometime (*Email on the 23rd of DEC and called on 27 Dec) after the last repair Mr. [redacted] called me stating that the vehicle had along crank time after setting several days. He explained to me that when it took a long time to start he was depressing the gas pedal. (*absolutely false statement! Actually during that phone conversation I scolded Mr. [redacted] for saying I was starting the car with the throttle open. This comment stems from a previous conversation we had when he asked me how I always started the car even before this problem when I said the car would start and then I would rev the car once to assist a clean idle. He appears to consider this his vindication. I say he has bats in the belfry to tell me after ten years I suddenly don’t know how to start my car! Funny thing how it starts fine when its warm! Oh but I forgot Mr. [redacted] is psychic and saw me start the car from 50 miles away.  I explained that depressing the pedal could make it hard to start the because it throws off the computer. But either way to bring the vehicle back to me and we would re-inspect our work. (*Either way means it could be my fault the car would not start. How preposterous! I suppose the following statement verifies his throws off the computer statement)
 
1/03/14 (*The actual date is 12/30/2013) Mr. [redacted] ([redacted] !) brought the vehicle in for us to re-inspect the hard to start issue. It was found that the (*Newly replaced) fuel pump was bleeding off pressure and allowing the fuel to flow back to the fuel tank. Causing excessive time to fill back up the empty fuel lines. Replaced the pump and retested and the system was holding pressure. (*Within 3 hours of the pump being replaced the car was again returned without doing a 48hr leak down test and they never considered the possibility the pressure was leaking past the injector system all along, but that would mean they would have to admit that they charged me for an unnecessary fuel pump) 
1/13/14 Mr. [redacted] ([redacted])came back  (*after I called him the previous week and complained about the “non repairs and told him I was tired of the run around they were giving me and said I thought they still would not fix it and waste more of my time in driving not to mention that I told him someone there abused my car [redacted] said I could bring it back but “he would not have a loaner car for me until next Tuesday”. At that point I was done with El Cajon Ford! He makes it appear as if I just showed up out of the blue to get some free service. He fails to mention I complained about the starting problem and he nor his fuel tech bothered to watch the video I  had made that morning of the hard starting problem) in telling me about the master tec that he had spoke with or was reading a blog on this concern. Either way Mr. [redacted] asked me to check (3) items. They were, Check ignition timing to make sure that the timing had not jumped a tooth. To (*clean) check the MAS (*MAF )sensor for contamination. And to inspect the fuel filter to make sure that is was installed correctly. We re-inspected all 3 items and all items check fine. (*This will be determined by another Ford dealership’s repair department in the near future, who will also be fixing my starting problem and forwarding the report to Ford Motor Company) 
Please note, that the vehicle has no codes in the system, so his vehicle system is currently telling us that it is working fine. (Fails to mention when these codes were read and suggests that the car has no problems! How ludicrous!.) Because I did understand that Mr. [redacted] lives a distance from us we performed the cleaning of the vehicle MAS sensor at no charge. (* The cleaner might cost 25 cents. You charged me $725.00 for not fixing my car! And to clarify his statement. My car does have an onboard self diagnosis system OBD II. It needs a scan tool to read the codes. Obviously your codes are not finding where the fuel pressure is leaking to!)
Mr. [redacted] did show me the side body molding where they are lifting. As I stated, I could not be responsible for the molding. That I couldn’t see how us working on the vehicle (*or having it parked in our lot for 3 days) we would caused the side moldings to left (lift?) I offered to either send him to our body shop to glue them (*Another false statement!) or that I had molding tape that he could secure the ends down with. He told me that he would take the tape but that he was headed over to his body shop to have other items looked at from a previous repair. So I believed the issue to be handled. (*Ridiculous! And laughable!)
 
Mr. [redacted] stated that he contacted me. To date, I am not aware of a call or message from him. I know that he did contact Ford Motor, but never me. (* The following document dates and lists several E-mails and phone calls made to [redacted]) If Mr. [redacted] is still having the concern of hard to start, my staff at El Cajon Ford will be glad to re-evaluate the no start concern. ( No, [redacted], this nightmare is over! You have made me the fool and I’ve had enough of the stress you have caused me and the lost sleep. And what damage do I get this time?  Maybe drop some metal shavings in my oil filler inlet?)
Copy of E- mail sent to [redacted], on Monday Dec 23, 2013 after 1st fuel pump replacement. He did not respond to this complaint at all, so considering the holidays I called him the following Friday, Dec 27, 2013 at 8:00 AM. When he said I could bring it back.
Horrible Repairs Department.
(Note;  When I first purchased my Ford ZX2 02 from El Cajon Ford it had a buzz that occurred at 3500 rpm near the shifter. They inspected it and said the shifter bolts were loose and they tightened them but the buzz was still there so I just tried to stay under 3500 rpm to avoid the buzz. Later after the warranty expired I learned that the buzz was from a broken exhaust shield which apparently was a defect from the factory. I brought it up with the service dept, but they pretty much ignored what I had to say, so I just took it as a loss. I’ve always had the car serviced at all service intervals and agreed to every recommended maintenance required. )
Because I now drive down a dusty road on my way home I thought that with my 3000 mile service (Odometer 54386 miles, 5 /17/2013) I would change the air and fuel filters and they said it also needed a new timing belt so they went to work. I stood at the window watching an apparent trainee work on my car. It appeared that he would grope around at things for a while and not complete any task and then call over a certified mechanic (who actually did have a Certified patch on his shirt) to help him continue. It was like watching one of the three stooges perform brain surgery on a loved one. I was very worried. When I got home I saw the air filter housing band clamps had been positioned differently than their original position. If Ford designed something to be assembled one way there is no other correct way to assemble it!
So now a few weeks ago when my car is ready for its next 3000 (Odometer. 57637 12/10/2013) mile service and suddenly the car has starting problems. Having been an ex motorcycle mechanic and an ex US Navy aircraft mechanic I know to look at any recent work that has been done or ANYTHING that has occurred recently to the vehicle and use that as a starting point.
So I drive 50 miles in to El Cajon from Jacumba to have my car serviced and to have the starting problem looked at. As soon as I park my car [redacted] the service tech meets me and when I tell him I’m having starting problems he immediately tells me he can’t look at anything today. At my dissatisfaction with that answer he says pop the hood and I brought up the misplaced clamps on the air housing. He says oh that’s nothing and yanks my filter housing off my intake for no apparent reason other than to show how smart he thinks he is. I say,(taking offence to his customer service) I would rather talk to the quick lane people and they did a quick battery check and found it possibly the culprit of my starting problem. So the 3000 service was done and I had 4 new tires put on the car.
So I return home and the next day when the car has sat for a while the motor is again hard to start so I refer to my personal, Official Ford (2 Volume) Service Manual for the Ford 02 ZX2 and study the system and its parts and also perform some Google research on other ZX2 owners who have had the same problem which has usually led to sensor and injector problems. So rather than try fixing it myself I’d rather take it to the Professionals.
Next I make an appointment online on a Monday to have my car looked at on Wednesday at 10:30 AM with the Service Department and gave a description of my problem. When I show up to see the representative given to me on my online confirmation, He says that it’s not his department and turns me over to [redacted] who is the last person I wanted to see. [redacted] tells me he will have to work me in and says it will be around after lunch before they can get to it. He asks me what the problem is and I say “well it stumbled to life this morning.. At which point he turned away from me as if to say you’re not answering my question and I’ve heard enough. Well Mr. [redacted] what I was trying to describe was a motor that did not feel like it was firing on all cylinders but was bouncing around literally before it would start. Then I mentioned the only recent occurrence that might be relevant and that is I dropped the clutch in gear at idle and the motor stalled. Then I asked if this may have slipped the timing belt which was recently changed and if not correctly tightened may have slipped.
[redacted] says no, no that’s not possible. I also brought up the possibility that when the fuel filter was changed it may have been contaminated by the mechanic (the stooge) by inadvertently gouging engine grime into it before it was installed which would clog the injectors but NO, NO says [redacted] that couldn’t happen. Well, [redacted], as an aircraft mechanic who fixes thing when people’s lives are on the line we had a lesson to learn and it’s called Murphy’s Law. If something can be done wrong someone will do it wrong!
So the first thing [redacted] say’s it may be the fuel pump.  I doubted that very much as the car runs perfectly once it is started.  Nevertheless I thought that once a professional looked at it they will find a bad sensor as the real problem. So I waited until the car finally went into some garage around 1 PM and around 2 PM [redacted] (I had to locate him) told me I needed a new fuel pump and that I needed a critical repair to my cooling system which would run me 1227.00$.  I have never seen any leakage nor have ever had any cooling problems but according to [redacted] it has to be done because it’s “about to go”.
I would hate to think that [redacted] took it back to some unqualified mechanic and rather than have it properly diagnosed just told him to change the fuel pump and gave me some crap about how the sensors are good when probably no one did a thorough troubleshooting routine.
So I walk around El Cajon for 2 hours and when I come back [redacted] tells me he is running late on the repairs and that he will happily give me a loner car for the night so I can return to Jacumba, CA. And that it will give him a chance to start the car in the morning when it is cold to see if it is fixed. That was a MAJOR warning sign to me that he did not FIND the problem. I just had someone bill me 1200$ and then tell me he is not absolutely sure he made the right repair. So I guess [redacted] thinks its ok to troubleshoot with my time and my money and MY CAR!
The next morning I get a call from [redacted] and he says it starts like a champ. So I drive in to pick it up and I meet [redacted] in the service lane. There was no “well this is what was happening or here is the faulty part” All I got was “go pay the bill and they have your key”. Not so much as a thank you but rather a guilty look as if to say I just screwed you and that’s what you deserve for not just turning around and going home that first meeting we had. The next day the car hesitated on starting but started. Then 2 days later I am back to square one with the same starting problem. The fuel pump repair as far as I’m concerned was theft and now I’m beginning to think the cooling repairs were just [redacted]’s way of sticking the knife in deeper. I feel like I’ve been mugged. Now all my savings have been cleaned out by El Cajon Ford 2 days before Christmas. Yeah, Merry something El Cajon Ford!
Depending on how this is resolved a copy of this letter may be submitted to the Revdex.com and also to Google Customer Reviews of El Cajon Ford which already has one complaint about [redacted].
Having no response to this email I called [redacted] and he said I could bring it back.
On 12/30/2013 I brought the car back and requested a different service representative other than [redacted]. They called me the next day 12/31/2013(New Years Eve day) and said the fuel pump was defective and that they had to order another one. I hoped that the pump would be installed on the 31st and it could sit over New Years Day and the following day it would have sat 48 hours and the problem could produce itself. Apparently they had a lack of communication or effort because the day after New Years Day I had to call them to which they replied the fuel pump is being installed now and they will let it sit a couple of hours and they would call me in which they did. I picked up the car and drove home. After 3 days, with a 24 hour test and a 48 hour test. I could confirm that nothing had changed with my starting problem
After the second replacement of the fuel pump I called [redacted] Friday Jan 3rd, and complained about the repairs and that they did not let the car sit more than 2 hours before they were ready to return it to me. To which he said he thought that he had intended for his service rep Juan would allow it to sit for a longer period of time. Then he tried to tell me it was normal that many cars do not start on the first try and tried his preposterous idea that it was operator error in that I was starting it incorrectly after never having this problem since I bought the car from them on the showroom floor. I told him they were incapable of fixing my problem and that I would take it elsewhere to have it fixed to which he had no problem with that as it was “OK” with him. In my frustration I paid $30.00 to converse with a real professional online.
 
Ford ZX2: 2002 developed starting problem at 57000 Miles.
From [redacted]
Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
Offer Additional Services
New! Earn more by offering an additional service. Set your own price and create your own service, or choose from a list.
Offer Additional Services
New! Earn more by offering an additional service. Set your own price and create your own service, or choose from a list.
Asked by you on Friday, January 03, 2014 10:46 PM EST
2002 ZX2 developed starting problem at 57000 Miles. At 54000 miles had Fuel filter, timing belt and air filter installed. Suspect that the fuel filter may have been contaminated with grime by trainee mechanic who fumbled with it for too long as I watched from the window. This problem also began after I accidentally dropped the clutch at idle into 1st gear and stalled the motor. I thought maybe the new timing belt had slipped. Took it to El Cajon Ford and they poo poo'ed my suggestions and said it was probably the fuel pump before even looking at it. Car went into work and they said the EEC checked good and replaced the fuel pump at a cost of $725.00. No overnight fuel pressure test for loss was done. got home and the next day it would not start on first try but did on the second try, let sit 2 days and it would not start until 5 or 6 tries. Took it back to EC Ford they said the replacement pump was bad and put in a new one and sent me home. the next day 20 hours later again would not start on first try but did on second. Now I'll let it sit for 48 HRs and see if there is no change from the beginning of this problem. Its a 100 mile round trip to EC Ford so I have driven 700 miles to resolve this problem (and to restore my confidence in their professionalism they broke two moldings on the side of my car). I talked to manager [redacted] today and he said to bring it back next week. This is really getting frustrating. Any Thought would be greatly appreciated Thanks. [redacted]
 Model: Ford ZX2
Year: 2002
Your Expert needs more information
From [redacted]
Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
Friday, January 03, 2014 11:17 PM EST
The vehicle didn't have a starting problem until after the work was done?
You replied
Friday, January 03, 2014 11:57 PM EST
The problem started just before it was due for its 3000 mile service and after I dropped it in gear at idle and stalled it. The previous 3000 mile service is when the fuel and air filter and timing belt was changed with no immediate affect on starting. After this 3000 mile service they took it in work and changed the fuel pump twice with no apparent affect on the starting problem.
 Your Expert needs more information
From [redacted]
Saturday, January 04, 2014 12:36 AM EST
When they changed the pump did they replace the fuel filter again? I would see if it was put on backwards by chance. I would try unplugging the mass air flow sensor and see if it starts any easier to start with. Are there any performance issues?
You replied
Saturday, January 04, 2014 12:41 AM EST
I have no indication they changed the fuel filter. they did change it on the previous 3000 mile service. Performance seems normal engine runs ok after its started.
 Your Expert needs more information
From [redacted]
Saturday, January 04, 2014 12:44 AM EST
If they replaced the fuel filter and the guy stuck it on backwards by mistake you would defiantly get your hard start issue but may not notice any performance issues.
You replied
Saturday, January 04, 2014 12:55 AM EST
They changed the Fuel filter at 54000 miles, the hard starting problem occurred at 57000. I don't think they have touched the filter when they changed the pump twice. The longer it sits the harder it is to start and when it does start it stumbles at first and then runs fine
From [redacted]
Saturday, January 04, 2014 2:21 AM EST
I would start by disconnecting the mass air flow sensor and see if it starts easier. If it does I would get a can of CRC mass air flow cleaner spray it clean and disconnect the battery for five minutes reconnect and see if it makes a difference. Without a scan tool to test for codes and monitor data to see what the modules are doing it can be difficult to diagnose. If the timing belt was off a tooth it could cause a hard start but not drivability issues. I have seen this happen multiple times actually. What happens is when the vehicle sits it goes to its base timing so the PCM on start up calculates spark and fuel. Once the vehicle starts timing changing and so does fuel and spark. If the timing belt is off by a single tooth it can throw it all off.
You replied
Saturday, January 04, 2014 8:12 PM EST
Hello [redacted], Your suggestions seem more practical than the tunnel vision my Ford dealership has with only considering the costly fuel pump. I am satisfied with your help but have a few final questions.; I live at the end of a 2 mile dirt road. Could the dusty conditions have stopped the mass air flow sensor or any other sensors/fuel vents from working correctly? Is it at all possible that dropping it in gear at idle with the hand brake on may have jolted and slipped the timing belt or anything else in your experience? If the fuel filter or the timing belt had been installed incorrectly at 54000 miles could it become a starting problem issue 3000 miles later. Finally, should I expect a refund for parts and labor for a fuel pump I did not need from El Cajon Ford?
 You have received an Answer!
From [redacted]
Saturday, January 04, 2014 8:22 PM EST
Living on a dirt road can cause the mass air flow to read incorrectly. The air filters do good but some air filters that aren't OEM or motor craft can leak dirt by the seals causing dirt to get on the mass air flow sensor. By dropping the clutch this should have done anything to the engine that would affect timing in anyway. I had seen a couple times with a timing belt off one tooth. I don't know how long the vehicle ran like that but the customer that bought it put on 5k before they complained. They said it seems to start hard after it sits. I ended up with it after four other people lost there mind. It was the last thing to check and it was the problem. Since then I have realized and seen many timing belts installed one tooth off. It just isn't a big enough difference for your average customer to see or feel. As for the parts I don't think they will refund the parts but you could try. Typically if it didn't fix the concern then they should be fixing it at no charge to you. They should be at least making you a great deal for there Miss diagnosis. [redacted], Ford Senior Master Tech, Ford gas and diesel expert, ASE Certified
Customer: replied 27 days ago.
Hello [redacted], you know its a funny thing that after they changed my fuel and air filter and timing belt 3000 miles back and when I got home and popped the hood I noticed that the air housing clamps were not reinstalled as they had been before. I didn't think too much about it until I took it back the first time with a starting problem and the service advisor [redacted] told me right off " we cant see you today" so I told him "hey I bought this car off the show room floor here and its not going anywhere!"
then he said "pop the hood" and the first thing I said was "look at the housing clamps, they are not on right". He said "oh that is nothing" and then yanked my entire housing assembly off the air inlet and said ' look" I have no idea why he had to do that other than to show me how cool he is. After that I said "take me to the quick lane people" and he seemed very annoyed at that. I needed to have the car serviced anyway so I hoped maybe they might help me. Actually they did by doing a battery test and said it was too low on Amps and it needed replacing. so while I waited for it to be brought into the quick lane service area someone apparently re aligned the air housing clamps. They serviced the car and I thought all my problems were solved until I got home and the starting problem was still there the next day. So I made an appointment online to have it looked at two days later and in the description of problem area of the form I told them about my concern of the timing belt, and the fuel filter and that I lived on a dusty dirt road. Apparently they did not read it because when I arrived they had me scheduled with quick lane and they brought me back to [redacted] and I had to re explain my concern but he said it was probably the fuel pump and said it wasn't possible my concerns were valid. So, 3 hours later I find him and he says its the fuel pump and we also found a coolant seepage that needs fixing. total cost; $1225.00. I said ok and came back 2 hours later and found that they needed the car overnight and gave me a loaner car. The next morning [redacted] calls and says "it starts like a champ" so I go and pick it up but the next day it would not start the first try and I let it sit two days and it took several attempts to get it started. So I'm back to square one, they broke my bank account two days before Christmas and I don't trust my car to travel on Christmas. I was so annoyed I wrote a long disgruntled letter to the head manager [redacted] but never got a reply back so I guess they only read or reply to positive feedback. So I call Mr. [redacted] on Friday morning at 8AM and he said to bring it back and it could be a faulty fuel pump. They are so hell bent on selling me that fuel pump they don't seem to care about looking elsewhere for a problem. So I bring it back and request any service advisor other than [redacted] and I meet Do [redacted]. He asks me how I am starting the car and I say "at first no gas pedal applied and then when it wont start I try opening the throttle to clear the cylinders" and he says "oh your throwing off the computer" so he wants to tell me that I don't know how to start a car I have owned for ten years and have never had any sort of delay in starting. Yeah, that's what I need, another armchair mechanic. So he says leave it so we can reproduce the problem and they gave me a loaner and I went home and they called the next day and said it was the fuel pump and they had to order one. This was New Years Eve day I was told by the service Rep that it should be installed that day but may not and It could be the Thursday after New Years day it would be ready. Which was ok, in hoping that it would sit for 2 days so they could reproduce my problem if it still existed. Thursday comes and no call from them, so I call and the new rep says it is being installed today and then we'll let it sit for a couple of hours and do a bleed off test. They call me that afternoon and say its ready so I go pick it up. The next day It would not start the first attempt and I was furious that I found the driver side moldings were both broken. So I call [redacted] and he resorts to " how are you starting the car and Oh, a lot of cars don't start right up. I tell him I've had the car 10 years and have NEVER had this problem so he can't pull that one on me! He tells me to bring it back and I tell him I don't think they are capable of fixing it and should take it elsewhere which I really can't afford to do. So I said I would bring it back .So In my frustration I contacted you. Today I am undecided whether I should let them check my fuel filter and timing belt because I don't think they would tell me the truth if they found that they installed them incorrectly as it would make them the cause of this entire fracas. Now after speaking with you I am convinced that it is the mass air sensor as this all started after the rains and humidity hit which when mixed with the dust would create sludge on my sensor leads. I also believe that any air box (clamp) leak would have greatly contributed to this problem especially since a new air filter was recently installed. Perhaps not and the sensor was due for a cleaning. But Its hard to believe they could be so dense as to not have known it should have been looked at. So for the price of about a quarters worth of spray cleaner they could have fixed it! (Note)You know, I watched the guy in the quik lane who did the filters and the belt and was very disturbed at the way he fumbled around with the new parts and couldn't seem to make any progress without calling over a mechanic who did have a certified patch on his uniform to show him how it was done. He was probably a trainee. Funny how they charge you expert labor prices but let some guy who "souped up his Toyota at home and must be OK", work on your most prized possession. The fact that they gave me back the car with body damage tells me they either have a dishonest employee or someone there is ticked off at me. So what's next? Are they going to key my car or put sugar in my gas tank? My first car was a 63 Galaxy and I've owned a 69 Mustang and later a Mercury Marquis and have always been a Ford fan and it is sad to think you cant trust a dealership to work on your car as many people don't apparently. Thanks for your help [redacted],
I'm glad it was taking care of if the air box wasn't installed right that would let the dirt through off the MAF sensor readings which cause a bad start. Most people don't realize they should be cleaned from time to time anyways because a small amount of dirt could always get past the air filter. I hate to see you had such bad luck at this place. People seem to think they can diagnose things without taking time to look at it and it just isn't the case. This newer generations want it all handed to them and its sad because it shows. If you ever need anything else please just let me know.
 
On Tuesday January 7 2014, With this information in hand I was confident that I had found the real problem and even though I was totally disgusted with El Cajon Ford I would allow them to check some very simple things and be done with them for good. I take very good care of my car always and when I found damage to my car and the amateurish repairs I had seen so far I decided my car was not safe with them. Either someone damaged it intentionally or someone is negligent. Either way I did not pay to have my car sabotaged or mishandled. Well, the simple repair ideas did not help and I sent a final Email to [redacted] about their preposterous practices and their lack of integrity. He never replied. As if they could care less. His lack of relevant information and outright lies and inaccurate dates tells me he has little experience or desire in dealing with facts and responsibility.
Email sent on Jan 15 2014, To [redacted] in Response to their standard email follow up. “We hope we did a good job on your Ford”
Yeah Right, My car still has the same problem as it did before I spent $1227.00 in your shop. The damaged moldings tell me someone in your garage will do worse to my car if I bring it back. You NEVER did let it sit for 2 days and find the same problem I did. But you are not concerned with my problem only getting your money! I consider the money a loss and I would go to jail if I did that to someone else. Thanks for ripping me off! I NEVER lie, even about the smallest things. Apparently your shop has no integrity!
He say’s he is not responsible for the damage to my car because he does not know how it happened. This is appalling. If I brought his loaner car back with damage could I use the same excuse? I [redacted]’t know how it happened? The car was in possession of El Cajon Ford when the damage occurred. Does [redacted] claim that he is omnipresent and knows all thing that occur on their property during the 3 days it sat in their care? The nature of the bending required to break the moldings in the way they are distorted appears to have been done intentionally. [redacted] never told me his garage would re-glue the moldings but only offered me a piece of tape. He himself mentions that I was going to a body shop. Why would I drive across town to have someone else estimate repairs on the damage if he offered to fix it? That is one outright lie. He makes it sound in his response as if the car had other damages which it did not! It has a defective crack which occurred from a defective bumper I had put on 2 years ago that I was going to a body shop to check on their warranty of their repairs. I always know the condition of my car’s body and my car was nearly flawless before I gave it to El Cajon Ford.
[redacted] uses the term “sometime after the repairs I contacted them” as if to say I had been satisfied with the repairs and that in some undetermined amount of time I became dissatisfied. I feel like I am dealing with some Route 66 highway robber mechanic in the way he misrepresents the facts. So I guess [redacted], that when I first had this problem I should have gone out to my barbeque and burned $700.00 and then broke the moldings on the side of my car and consider myself ahead in that I didn’t have to drive 600 miles. In both scenarios I have a car that has starting problems.  [redacted] suggests that the problem is somehow related to how I start my car. When we were discussing that very question and I said that after It would not start I opened the gas pedal to clear the cylinders of possible flooding and that I normally would not have to touch the gas pedal as it always started instantly. So He say’s it “throws of the computer” So what exactly does he mean in his automotive wisdom. That my car will never again start correctly because of what I supposedly did. Does he think that my continual problem is because I can’t start a car without touching the gas pedal?  How ridiculous! So what is it [redacted]? Do I now have a defective computer and why didn’t you troubleshoot that first. The video I made after the final flop repairs has me clearly stating that the gas is off before I tried to start it. He closes his letter saying that I can bring it back to have it re-evaluated which sounds like I can start with a re-evaluation fee (which is $105.00 as per the first inspection) and then they can bill me for more repairs. He also makes reference to cleaning a sensor for free because I live so far away. This is outrageous because he implies that I had no right to any further repairs but that he did it out of kindness. I don’t trust them to leave my car there any longer than I risked it that day. I had no confidence that they could actually fix it without creating more expensive mistakes. I wanted to take it elsewhere but I hated to pay more money than I already had so I was ready to allow them off the hook if the simple fixes actually worked.  (timing belt, fuel filter and MAF sensor).
I will NEVER let these amateurs touch my car again! I have video of the starting problem after the repairs and photos of the unusual twisted molding damage. In his reply he unnecessarily mentions the coolant repairs which I am not contesting were needed (this exhibits his lack of interest and detail concerning this problem) and were not part of my complaint or request for refund of. If I had any reason to mistrust them I would have had them show me the leakage of the coolant system of which I had no previous indication of any cooling problems. In hindsight I should have witnessed it and now wonder why they didn’t offer to show it to me in the first place. [redacted]’s response is scattered, unprofessional, misleading, nonfactual and irrelevant. Its not so much the money that I care about it’s more the fact that these people think that they can abuse and swindle a customer and there will be no consequences for it.
Regards,
[redacted]

To:          Better Business...

Bureau                                     ...⇄ August 7, 2014
Re:         Complaint # [redacted]
 
We have contacted the customer and I have met with him personally.  We discussed the issues he perceived with the detailing of his vehicle.  Most of his issues were related to mud and construction material that was caked on the inside of the frame and the inside of the bumper.  I explained to him that those are normally not areas that are inspected but that if he wanted us to re-detail his truck, we would be more than happy to do so.  His other issue regarding not getting a signed baseball from Tony Gwynn was also addressed.  I informed him that the salesman never promised him a baseball and that is why the salesman didn’t address this issue at the time of sale.  He believed that Mr. Gwynn owned this dealership, which is not true.  I gave the customer a signed baseball out of my personal collection.
The customer told me before he left that he was very satisfied with the results and that he would remove the complaint from the Revdex.com.  It appears that this has not been done as of this date.
 
Respectfully,
[redacted]
Controller
El Cajon Ford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have read the response from Mr. [redacted] and we have concluded that Mr. [redacted] does not want us to try correcting his concerns but only wants to complain.  We have offered to have him come back in order for us to review the problems he is having with his vehicle but he would rather talk to a guy over the internet, who has never seen his car, and self-diagnose his problem.  We therefore cannot help Mr. [redacted].
 
Respectfully,
 
[redacted]
El Cajon Ford
Ok, [redacted] Now I get to hear from another rip off artist from El Cajon Whom I have never talked to. Listen Bozo. I have plenty to complain about. apparently you did not read my response entirely. Forget about the help I received on the Internet it has nothing to do with the fact that you did not fix my car but only stole my money and sent me home twice with the same problem. Listen you jerks. I was a US Navy Aircraft Mechanic and I know about mechanical issues so you cannot jerk me around like you do everyone else when YOU screw up. I can prove you did not fix my car with a video and on top of that you DAMAGED my CAR!!!!! Do you think I'm going to drive 200 miles to have you break my car some more and not fix IT! [redacted] right I am going to complain you it. What did you expect? No I won't let you touch my car you incompetent and dishonest buffoons. In fact I would have been better off diagnosing my problems rather than have your rip off service department misdiagnose my problem. In Fact I did fix the problem with a $7.00 bottle of injector cleaner you its. Having read your [redacted] response now I am going to go to the Corporate offices of Ford and I WILL NOT STOP UNTIL SOMEBODY GETS FIRED!!! They already apologized for your outrageous service!!!!
no regards,
[redacted]

We have contacted the customer and have resolved the issues at hand.  We are not certain of what exactly happened on the phone but the GAP insurance was already in the process of being cancelled at the time that we received the complaint.  The issue with the Skylink is the Skylink is...

a hard added product so just cancelling the product is normally not possible.  However, we have discussed this with the customer and have agreed to cancel and refund the money on the Skylink as well.  A check for the Skylink and the GAP insurance will be going out in the mail today.  The Skylink product is a taxable product so sales tax will be added to the refund.  GAP insurance is not taxable though. 
We believe the customer is satisfied with our proposal to resolve her issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To:          Better Business...

Bureau                                     ...⇄ September 3, 2014
Re:         Complaint [redacted]
 
Mr. [redacted] was a salesperson here at El Cajon Ford at the time that he purchased this truck on 2/9/13.  The truck was sold with a 30 day/1000 mile warranty, whichever occurs first.  The warranty covered the engine and transmission, drive axle assembly on internally lubricated parts only.  It was a limited warranty of which the dealership will pay 50% of the repairs and the customer has to pay the other 50% for any repairs under the warranty period.  Mr. [redacted] knew about the warranty and its’ limitations as this was part of his job while working at El Cajon Ford.
Mr. [redacted] did not bring the vehicle in within the limited warranty period.  He also chose not to purchase an extended service contract.  The first mention of any issues with the vehicle came well after the warranty had expired.  He was informed at that time the repairs would be his responsibility.  He did not leave the truck with us to repair.
We do not believe that we have any responsibility to repair Mr. Jordan’s vehicle.
Respectfully,
 [redacted]
General Sales Manager
El Cajon Ford

Complaint #[redacted]
 
El Cajon Ford contacted Mr. [redacted] the week prior...

to an event sale.  The sale included an onsite Credit Union that was offering credit approvals for customers we can’t normally get approved.  He was interested in a truck that we did not have on the lot so we did the paperwork on a truck that was at the body shop and not ready for sale.  This was done to secure financing.  Once he saw the truck, he didn’t like it so the paperwork was voided.  Our sole purpose was to try and get him approved on a loan.  We are sorry that this process and our actions did not get relayed to Mr. [redacted] the proper way.  This situation is regrettable and we apologize for any inconvenience this may have caused Mr. [redacted].
 
[redacted]
General Sales Manager

I have attached a letter outlining our position.
[redacted]
Revdex.com September 14, 2015Complaint# [redacted]RE: [redacted]El Cajon Ford has had a number of discussions with Mr. [redacted] regarding this issue. After Mr. [redacted] came to El Cajon...

Ford and leased the Fusion, all the paperwork was sent to [redacted]. It wasn’t until Mr. [redacted] called us and notified us that he had not received his first payment coupon that we realized that there was a problem. It was difficult for us, at the time of the phone call, to determine what had transpired due the lateness in the day of the phone call and [redacted] being located back east. The representative of [redacted] that we talked to at the time of Mr. [redacted]’s phone call stated that they had not received the contract. On the following work day, we contacted [redacted] and talked to our personal representative who actually found the contract on a worker’s desk. Therefore, it was not El Cajon Ford’s issue with the contract but [redacted]’s. Now a second issue arises since Mr. [redacted]’s payment is now past due. [redacted] will not fund the contract or issue payment statements to Mr. [redacted] until his payment for 9/12 has been paid. If Mr. [redacted] would like to send us the payment, issued to [redacted], we will forward that payment overnight to [redacted] so that the contract will be finalized.We are sorry for the issue at hand. El Cajon Ford has done all that we can do to help Mr. [redacted] even though we have not created the problem. El Cajon Ford and [redacted] are completely separate company’s and are not affiliated by ownership at all. Mr. [redacted], on the other hand, has been nothing but uncooperative and rude through the situation.[redacted]El Cajon Ford

To: Revdex.com  December 11, 2014
Re: Complaint [redacted]
During our reconditioning process, the tool needed to remove the spare tire was noted as being in the vehicle. It is not our...

policy to sell a vehicle which does not have this tool. We sincerely apologize for the missing tool and we will reimburse the customer for the cost of the tool.[redacted]
El Cajon Ford

Review: I purchased my 2008 F250 SD truck in August 2014 and after a couple issues with the dealership, thought all the problems with the truck were resolved, only to find out today they weren't. I ended up getting a flat tire on my truck today and found an issue with the truck that needs to be resolved. The dashboard display showed a low tire pressure on my truck, and all pressures were checked and found to be have the proper pressure. About 30 miles down the road the tire went totally flat and not repairable, OK. The issue is this: THERE WAS NO TOOL/DEVICE IN THE TRUCK TO LOWER THE SPARE TIRE SOTHE FLAT COULD BE REPLACED!!!!. I EVEN CALLED FOR ROADSIDE ASSISTANCE AND THE COMPANY VECHICLE THAT SHOWED UP HAD NO DEVICE/TOOL TO BE ABLE TO LOWER THE SPARE TIRE!!!! The only tool/device I found that came with the truck was a small jack and the extensions to be able to raise & lower it. There was no star shaped bit to fit on the lowering device for the spare tire. I feel not having this required tool/device in the truck is totally the fault of the dealership!!! All the dealership does is buy, sell and service vehicles. For them not to have a checklist to use an all vehicles before they are resold is ridicules and reflects their incompetence in this area. I am sending them this notice after spending over 3 hours by the roadside with a flat tire, lack of tools/devices for the use of the spare tire. I was VERY LUCKY that a family member happened to be on the same road when this was going on, stopped (30 miles from their house) and was able to take my front tire (after it was taken off with tools not included with the trucks purchase) to town and have it replaced with a new one. Without myself or even the roadside assistance service truck being able to lower the spare tire is an insult to me! Spending over $17,000 to purchase this truck and have something as simple/ important missing from my truck makes me wonder what else has been overlooked or skipped!!!Desired Settlement: I want the $140 cost of getting a new tire (not even close to the other 3 on the truck but a cheap replacement/spare) $40 for the roadside assistance vehicle, even though they could do nothing, I still pay for this service. The 3 hours of my life that were lost, along with the hour my sister took to drive back to town and purchase a tire for me so I could get back on the road ( I would have went with her to purchase the tire but I happened to have my 3 dogs inside the cab and had to stay and take care of them) our time and trouble are worth something). Being a 100% disabled veteran I never thought I would have any problems like this when I purchased this truck.

Business

Response:

To: Revdex.com December 11, 2014Re: Complaint [redacted]During our reconditioning process, the tool needed to remove the spare tire was noted as being in the vehicle. It is not our policy to sell a vehicle which does not have this tool. We sincerely apologize for the missing tool and we will reimburse the customer for the cost of the tool.[redacted]El Cajon Ford

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Regards,

Review: I visited the website at this link : http://inventory.elcajonford.com/elcajon/details/2014-Ford-Mustang-GT/[redacted]...⇄ I decided I wanted to purchase this car. After contacting USAA car buying service I was contacted by the internet sales department salesman [redacted] who gave me a quote to purchase this same car (note price is 38,290) at a price of 55,325. I asked him to honor the price advertised on the site and he refused. I also explained to him that there are no disclaimers on his website to address any additional dealer installed items or otherwise and that the other mustangs all reflected these add-ons but he still refused to honor the price advertised on the website and also refused to change the web site.Desired Settlement: I want the dealership to honor the advertised price so I can purchase the car at the price as advertised on the website.

Business

Response:

The vehicle was mispriced on the web page. It was so far off that any reasonable person would have know this. When talking to Mr. [redacted], our internet sales person who talked to you, he noted that you knew the price was wrong. On the bottom of each inventory page there is a disclaimer to address these issues which may arise with the price reflected on the page. We are very sorry that there was a mistake in the price. The vehicle had just arrived and the inventory was posted to the website before the information could completely be verified. This does not happen very often and we are taking steps to avoid this type of error in the future.

Controller

El Cajon Ford

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The dealerships response is not accurate. There is no disclaimer on their page to address this issue only that the price does not include tax title fees and final vehicle destination fee and also a disclaimer on gas mileage based on any dealer installed accessories. This vehicle was not new in inventory, I never claimed I new the price as the add did not describe any dealer added accessories to determine the amount. This has nothing to do with a knowledgeable buyer only irresponsible and false advertising to support bait and switch. Plain and simple even after requesting them to change their web page they CONTINUALLY refused, it was only until they received this complaint that they made corrections. This kind of advertising is false, they should be held to their advertised price just the same as any other retail or dealer would be forced in the same. Advertised price is advertised price, you cannot go back on it and claim ignorance. If you saw a tv in best buy website and you went to the store to buy, you show them the advertisement they will honor the price. Why is this any different?

Regards,

Business

Response:

With regards to Mr. [redacted], if this is the complaint about the Rousch Mustang and the wrong price being posted on our web page, there is nothing I am willing to do. There is a disclosure when you first begin doing a search of our inventory which states that there may be errors on prices and that they should call to verify the price of the vehicles. He obviously did not see this and there is no way I will sell him this vehicle for the price he is suggesting.

El Cajon Ford

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I read the disclaimer, and the disclaimer states vehicle prices do not include tax tag and title fees or delivery fees. Furthermore the price was negotiated through the USAA Car Buying service which quotes the prices of vehicles and negotiates prior to which was false advertising on El Cajon ford's part. Its irrelevant at this point as I purchased a 2014 Ford Mustang GT500 from another dealership who was honest with their dealings. Also El Cajon ford was reported to USAA car buying service and is being screened for removal.

Regards,