Kimball Midwest reached out to [redacted] on November 25, We spoke with [redacted] at [redacted] to address his concerns directly [redacted] purchased several items from Kimball Midwest over the last months During our phone call, [redacted] indicated that they were only concerned with one of the items they purchased – our Super Primalloy drill bit set *** indicated that [redacted] was satisfied with the performance of the other Kimball Midwest products [redacted] explained the application in which he was using the drill bits Indeed, the drill bits are designed for the application [redacted] explained We are not sure why the drill bits didn’t live up to ***’ expectations Therefore, as a gesture of good faith and to satisfy the customer’s concerns, on November 25, 2014, Kimball Midwest issued a refund on all the products [redacted] has purchased from our Company Additionally, Kimball Midwest is paying for [redacted] to return the drill bit set so we may thoroughly investigate why the product failed to work as intended [redacted] indicated his satisfaction with this resolution, and indicated that [redacted] would retract this negative review of Kimball Midwest
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. The company was more interested in making things right above anything elseWe are very pleased with the way things were handled
Kimball Midwest reached out to [redacted] on November 25, 2014. We spoke with [redacted] at [redacted] to address his concerns directly.
[redacted] purchased several items from Kimball Midwest over the last 6 months. During our phone call, [redacted] indicated that...
they were only concerned with one of the items they purchased – our Super Primalloy drill bit set. [redacted] indicated that [redacted] was satisfied with the performance of the other Kimball Midwest products.
[redacted] explained the application in which he was using the drill bits. Indeed, the drill bits are designed for the application [redacted] explained. We are not sure why the drill bits didn’t live up to [redacted]’ expectations.
Therefore, as a gesture of good faith and to satisfy the customer’s concerns, on November 25, 2014, Kimball Midwest issued a refund on all the products [redacted] has purchased from our Company. Additionally, Kimball Midwest is paying for [redacted] to return the drill bit set so we may thoroughly investigate why the product failed to work as intended.
[redacted] indicated his satisfaction with this resolution, and indicated that [redacted] would retract this negative review of Kimball Midwest.
We have investigated and found the source of the problem that was issued by [redacted] Ms. [redacted] was correct in her statement and we have located the saw and it is on its way to be credited to her account. We have also make sure that she will receive no further night time fax...
notices and per her instructions have asked the current sales rep [redacted]) not to call on their account. They would prefer to use our online ordering system in the future.
Further, I have given Ms. [redacted] my personal contact information so if there are any further issues, she can report them directly to me and they will be addressed promptly.
Kimball Midwest reached out to [redacted] on November 25, We spoke with [redacted] at [redacted] to address his concerns directly [redacted] purchased several items from Kimball Midwest over the last months During our phone call, [redacted] indicated that they were only concerned with one of the items they purchased – our Super Primalloy drill bit set *** indicated that [redacted] was satisfied with the performance of the other Kimball Midwest products [redacted] explained the application in which he was using the drill bits Indeed, the drill bits are designed for the application [redacted] explained We are not sure why the drill bits didn’t live up to ***’ expectations Therefore, as a gesture of good faith and to satisfy the customer’s concerns, on November 25, 2014, Kimball Midwest issued a refund on all the products [redacted] has purchased from our Company Additionally, Kimball Midwest is paying for [redacted] to return the drill bit set so we may thoroughly investigate why the product failed to work as intended [redacted] indicated his satisfaction with this resolution, and indicated that [redacted] would retract this negative review of Kimball Midwest
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. The company was more interested in making things right above anything elseWe are very pleased with the way things were handled
Kimball Midwest reached out to [redacted] on November 25, 2014. We spoke with [redacted] at [redacted] to address his concerns directly.
[redacted] purchased several items from Kimball Midwest over the last 6 months. During our phone call, [redacted] indicated that...
they were only concerned with one of the items they purchased – our Super Primalloy drill bit set. [redacted] indicated that [redacted] was satisfied with the performance of the other Kimball Midwest products.
[redacted] explained the application in which he was using the drill bits. Indeed, the drill bits are designed for the application [redacted] explained. We are not sure why the drill bits didn’t live up to [redacted]’ expectations.
Therefore, as a gesture of good faith and to satisfy the customer’s concerns, on November 25, 2014, Kimball Midwest issued a refund on all the products [redacted] has purchased from our Company. Additionally, Kimball Midwest is paying for [redacted] to return the drill bit set so we may thoroughly investigate why the product failed to work as intended.
[redacted] indicated his satisfaction with this resolution, and indicated that [redacted] would retract this negative review of Kimball Midwest.
We have investigated and found the source of the problem that was issued by [redacted] Ms. [redacted] was correct in her statement and we have located the saw and it is on its way to be credited to her account. We have also make sure that she will receive no further night time fax...
notices and per her instructions have asked the current sales rep [redacted]) not to call on their account. They would prefer to use our online ordering system in the future.
Further, I have given Ms. [redacted] my personal contact information so if there are any further issues, she can report them directly to me and they will be addressed promptly.