El Chile Dip

I am awaiting a response from either the manufacturer or the dealer I am willing to trade the car through the dealer or have manufacturer buy the car back as per Arizona Lemon LawI am awaiting a response from Chapman BMW or BMW America

This e mail is in reference to Mr [redacted] e mail to the Revdex.com Mr [redacted] essentially states there is a mis diagnoisHere is the paper work from the BMW computer , and an inspection sheet to show what the BMW requires for proper repairsGuest came in with a check engine light on , or as BMW calls it - the SES liteOn line itemand , of our service order number [redacted] there are the complaints from our GuestOn the BMW test plan,under item ,it reads the fault for the fuel tank sensor triggered times.The 2ed page of the test plan shows a defective low pressure sensorThis diagnois is what the fee of $was billed forChapman BMW also provided a free rental car for days, at no fee for the vehicleThe testing was done in one dayWe did not bill for the other daysOther parts of his estimate are suggested due to wear, or upgraded parts, for better performanceMuch like I phones we all strive for improvement, and there are updates very often from manufactorsThat trip inspection that is enclosed in this e mail was done at no feePlease contact me if I can helpThank you Doug S [redacted] Service ManagerChapman BMW on Camelback

Dealership did not provide any literature, nor did I sign anything stating the terms and conditions of the warranty The finance manger who handled my deal verbally stated everything, one of those assertions being refunds were allowed**

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Attached is a copy of my credit card statement showing the expense with Enterprise Rental Cars $and Discount Tire $The business may mail my check to: [redacted] social media post from Yelp.comDealer may list other sites if post appeared elsewhere Regards, [redacted]

Customer is requesting a refund for BMW prepaid Maintenance which is not a warranty or insurance productThe maintenance upgrade cannot be canceled outside of the manufacture coverage per BMWThis upgrade is vin specific extending coverage to the vehicle not the customer enhancing vehicle value With any vehicle upgrade in the event of a total loss insurance companies should take upgrades into consideration during settlementAs a dealer we cannot authorize a deviation from terms and conditions between a customer and the manufacture however I have contacted BMW to assist in this matter

My name is Bob C*** the General Manager at Chapman BMW on CamelbackI apologize you have had this issue and didn't get the assistance from the center to resolve the matterI will get this issue resolved ASAP, can you please provide the quote you received?

Contacted the customer, vehicle has been backed out

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until 9/18/ for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Center will agree to reimburse outside expense up to $
with documentation of expense from the incident if customer removes negative social
media postingsCustomer agrees to discontinue negative social media about this
complaint

I thought we did provide a responseI apologize, the customer purchased a BMW pre-paid maintenance program that is not cancelable per BMWI asked BMW for an exception but they declined

We agrred to cover the customers expense and resolve the issue

I have personally had nemours conversations with Jeffrey regarding his i3. During a previous service visit customer had a concern with his collision avoidance system. At that time the customers concern was due to overheat of the camera. The driver was notified by a control message and functionality...

is automatically restored after system cool down. If the current concern is the same as the previous concern at the guidance of the manufacture no corrective action is currently available during extreme heat. Jeffery requested to trade in his vehicle for a new vehicle, the dealer agreed to his terms however the lender failed to approve the new terms. The last conversation I had with Jeffrey was to continue to work with BMW for additional customer goodwill. Replacement of the vehicle due to product concerns is determined by manufacturer and local laws. The dealer does not have the ability to exchange a vehicle. The offer to trade that satisfied Jeffrey’s request but not approved by lender included $5,000 in dealer concessions. Due to customers current request to exchange vehicle outside of dealer’s ability dealer will hold off from pursuing additional goodwill. If the manufacturer agrees to a replacement we are happy to facilitate

Customer is requesting a refund for BMW prepaid Maintenance which is not a warranty or insurance product. The maintenance upgrade cannot be canceled outside of the manufacture coverage per BMW. This upgrade is vin specific extending coverage to the vehicle not the customer enhancing vehicle value....

With any vehicle upgrade in the event of a total loss insurance companies should take upgrades into consideration during settlement. As a dealer we cannot authorize a deviation from terms and conditions between a customer and the manufacture however I have contacted BMW to assist in this matter.

This e mail is in reference to Mr [redacted] e mail to the Revdex.com.  Mr [redacted]  essentially states there is a mis diagnois. Here is the paper work from the BMW computer , and an inspection sheet to show what the BMW requires for proper repairs. Guest came in with a check engine...

light on , or as  BMW calls it - the SES lite. On line item2 and  3 , of our service order number [redacted]there are the complaints from our Guest. On the BMW test plan,under item 2 ,it reads the fault for the fuel tank sensor triggered 5 times.The 2ed page of the test plan shows a defective low pressure sensor. This diagnois is what the fee of $184.90 was billed for. Chapman BMW also provided  a free rental car for 3 days, at no fee for the vehicle. The testing was done in one day. We did not bill for the other 2 days. Other parts of his estimate are suggested due to wear, or upgraded parts, for better performance. Much like I phones we all strive for improvement, and there are updates very often from manufactors. That trip inspection that is enclosed in this e mail  was done at no fee. Please contact me if I can help. Thank you.  Doug S[redacted]Service ManagerChapman BMW on Camelback

this issue has been resolved with the customer

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Attached is a copy of my credit card statement showing the expense with Enterprise Rental Cars $225.23 and Discount Tire $302.95. The business may mail my check to:[redacted] [redacted] [redacted] social media post from Yelp.com. Dealer may list other sites if post appeared elsewhere.
Regards,
[redacted]

I am awaiting a response from either the manufacturer or the dealer.  I am willing to trade the car through the dealer or have manufacturer buy the car back as per Arizona Lemon Law. I am awaiting a response from Chapman BMW or BMW America.

Dealership did not provide any literature, nor did I sign anything stating the terms and conditions of the warranty.  The finance manger who handled my deal verbally stated everything, one of those assertions being refunds were allowed... **