El Dorado Satellite

Review: In May 2013 I purchased $1400 work of satellite communication equipment from Mr [redacted] to be installed in a remote location in Mexico. [redacted] operates out of Placerville, California and claimed he could deliver and install equipment and establish accounts for remote locations. After three months he was unable or unwilling to establish the required accounts for the satellite equipment I purchased. When he told me that the accounts could not be created for the equipment I purchased from him he said I could return the equipment. I returned the equipment two months ago. I have repeatedly asked for a refund for the equipment which have gone unanswered. In addition. The originally billing contained duplicate entries for a $100 charge for "account set up" It took me several attempts to correct that. When refunded, I was required to pay the fees for the transfer so never did receive the full credit for his mistake. Further, he asked for payment using PAYPAY money transfer, which I used. Later I found out that using this method of paying does not qualifiy as a "purchase" with PAYPAL so PAYPAL will not help through their "guarantee service policy".

Product_Or_Service: Satellite EquipmentDesired Settlement: DesiredSettlementID: Refund

I want a full refund for the equipment purchased including my costs for shipping. 7 pieced of equipment at $299 each piece - $1393Shipping -- $289

Business

Response:

Initial Business Response

Company states that the customer has been fully refunded for the equipment as well as the shipping costs.

Final Consumer Response

Eldorado Satellite has provided a full refund. Thank you for your assistance.