El Dorado Tailoring & Alterations

Complaint: [redacted] I am rejecting this response because:My complaint [redacted] was closed because the person from the business is saying that my complaint is not with them, but my lease was transferred to [redacted] in and that is the company I paid rent toI will contact the email provided but I think this person is wrongfully trying to make it sound like I do not have any reason to have a grievance with them, which is untrueI think the complaint should stay open-- [redacted] Regards, [redacted]

I am not sure [redacted] has her dates exactly correct on when she had items taken care of at her propertyWe have already reimbursed her for smoke alarm and flood lights, check #We appreciate [redacted] and her lease term, she was there over yearsI will attached the pictures of the yard and cleaning issuesThese are not charges, these are charges the owner had to pay to get the house ready for the next tenantAs I stated earlier, we appreciate her lease term and be more than happy to assist, if she can come up with invoices for the work she claims she had done after she moved out, such as cleaning and yardAlso, attached are the invoices the owner paid

Not sure why this issue is being discussed on the Revdex.com websiteIf you will contact my office, we will get something worked out, but I am not going to use this website to resolve a security deposit disputeYour dispute is with [redacted] and not [redacted] [redacted] does use our office and staff to do their accounting, but we do not resolve security deposits disputes for [redacted] You can email me at [redacted] and I will work with [redacted] and you to resolve this matter [redacted]

I do apologize for the inconvenience this has causedPlease let us know the amount of reimbursement you are requesting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint can be removed. Thank you very much for working with this for me.
Regards,
*** ***

Revdex.com:
While I fear that this is more 'the norm' with this company than an exception- they have agreed to refund the disputed portion of the deposit (although not legally required to do so)Therefore, they have taken care of me and my complaintI sincerely hope that this was simply a case of being very busy/ poor communication and not a poor general practice of the organizationThanks to the broker for a quick resolution to this and for going beyond what is legally requiredIt is appreciated. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** from Century 21/BVPM called and met with me today May 10th to return my application fee of $Thanks so much for resolving this issue!
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: I have not received the reimbursement of my application fee in the amount of $35 from Century 21/BVPM. The business #1 has not informed me it was ready and #2 has not informed me of the proper procedure to receive my refund. Therefore, they are not being truthful in their response to this complaint.
Regards,
[redacted]

The applicant applied for a property and the owner of a property decided to accept another applicant. We reversed the check in the system and informed [redacted] that it was ready for her to pick up. She already came by the office and has received the 35$ reimbursement. I have attached a receipt...

that it was reimbursed in the system on 4/25/17. I have left voicemails as well and have not heard back from her.

Complaint: [redacted]
I am rejecting this response because:My complaint [redacted] was closed because the person from the business is saying that my complaint is not with them, but my lease was transferred to [redacted] in 2014 and that is the company I paid rent to. I will contact the email provided but I think this person is wrongfully trying to make it sound like I do not have any reason to have a grievance with them, which is untrue. I think the complaint should stay open. -- [redacted]
Regards,
[redacted]

I am not sure [redacted] has her dates exactly correct on when she had items taken care of at her property.. We have already reimbursed her 115.00 for smoke alarm and flood lights, check #71904. We appreciate [redacted] and her lease term, she was there over 5 years. I will attached the pictures of...

the yard and cleaning issues. These are not false charges, these are charges the owner had to pay to get the house ready for the next tenant. As I stated earlier, we appreciate her lease term and be more than happy to assist, if she can come up with invoices for the work she claims she had done after she moved out, such as cleaning and yard. Also, attached are the invoices the owner paid..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes, they were able to locate records that confirmed what I had been telling them all along, and I received my security deposit back. While I do think the company should be more transparent in the future about which "umbrella companies" are in charge of which aspects of their operations, I appreciate [redacted] reaching out to assist me. He was the first person to return emails and attempt to understand my concerns. Although I think better communication and documentation could have prevented this whole ordeal, I'm willing to mark the complaint as satisfactorily resolved. 
Regards,
[redacted]

To [redacted], I appreciate your letter on your dispute with your security deposit refund. I have spoken to our associate that you have been dealing with and we have agreed to refund you the $80.00 you are requesting. Please remember in the future, when you are leasing properties or doing most...

anything with real estate, do not cash or deposit the security deposit refund check and then dispute your refund. In most real estate issues, a cashed, deposited check or a transfer of funds is considered a completed real estate transaction. Most real estate companies would not even consider your request and you would not have much recourse to collect it. But the owner of this property is an extremely good person and has agreed to refund it to you after the fact. Hopefully, this will take care of this situation and you can continue on with your life. Have a great day and thank you from leasing from our company.  [redacted],Property Manager.

Not sure why this issue is being discussed on the Revdex.com website. If you will contact my office, we will get something worked out, but I am not going to use this website to resolve a security deposit dispute. Your dispute is with [redacted] and not [redacted]....

[redacted] does use our office and staff to do their accounting, but we do not resolve security deposits disputes for [redacted].  You can email me at [redacted] and I will work with [redacted] and you to resolve this matter.  [redacted]

We will be more than happy to reimburse the amount the complaint is requesting.. I just would like this complaint to be removed..