[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] They did not mail me a receipt before my scooter was repaired I explained that I need the paper because a tranfer bus had dropped my scooter out of the bus and had told me they would pay for it to be repaired I told them I would have to email the receipt to the bus company At that time I asked them to email me a receipt and gave the lady my email When they phoned me for the payment once again I asked to have a receipt emailed to me and explained again why I needed it Never did I ask that it be mailed to me and I never got a receipt and the mail When I finely got someone to answer my probable some messages she told me that I had never asked for a reciept and that I hadn't been calling this was the first they had heard from me the number I called was ###-###-#### & ###-###-#### one of them trasford me to them like I told her that they did When the man repaired the scooter I asked him for a receipt He told me I would get the receipt from the company he didn't have only the work order They act like this is the first time I ever asked for a receipt She told me she would have to just write me up something If they had mailed me a Receipt don't you think that they would have a copy of the receipt? Why would they have to write me up something? I have my [redacted] bill that will show how many times I have called the numbers that I give you if you want them I will sent you copies not something I just wrote up Please let me know.Thank you [redacted]
I have spoken with [redacted] and he understands that we are following our policy and procedure for a return trip He will call us if and when he wants the service technician to return to his home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
I understand that the customer is not satisfied It is my intention to provide excellent service to our customers Our company provided the service that was requested by the customer and the manufacturer provided the parts at no charge When we complete a service sale, we do not create an invoice outlining the labor portion of the job We send a copy of the credit card receipt to the customer This receipt was mailed to the customer via USPS I do not know why it was not received by the customer but we did mail it When asked to provide a detailed receipt of the labor, we would have created an invoice that is not typical of our procedure It was not a problem but it would have been something different than we mailed out following the processing of the customer's credit card I do see in our call system that multiple calls were made to our office on August Our case manager was out of our office I also see calls coming into our office from the customer and then our office calling the customer back on Aug25,26,29, I would be happy to talk to the bus company that damaged the scooter to explain the labor portion Is there a phone number of someone at the bus company that I can have? It seems that if the bus company were willing to accept our invoice and reimburse the customer for the damage they created, the customer would be more satisfied Please let me know if there is a way for me to call the bus company and find out why they are not allowing the customer to submit the invoice or if they need one directly from our company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] They did not mail me a receipt before my scooter was repaired I explained that I need the paper because a tranfer bus had dropped my scooter out of the bus and had told me they would pay for it to be repaired I told them I would have to email the receipt to the bus company At that time I asked them to email me a receipt and gave the lady my email When they phoned me for the payment once again I asked to have a receipt emailed to me and explained again why I needed it Never did I ask that it be mailed to me and I never got a receipt and the mail When I finely got someone to answer my probable some messages she told me that I had never asked for a reciept and that I hadn't been calling this was the first they had heard from me the number I called was ###-###-#### & ###-###-#### one of them trasford me to them like I told her that they did When the man repaired the scooter I asked him for a receipt He told me I would get the receipt from the company he didn't have only the work order They act like this is the first time I ever asked for a receipt She told me she would have to just write me up something If they had mailed me a Receipt don't you think that they would have a copy of the receipt? Why would they have to write me up something? I have my [redacted] bill that will show how many times I have called the numbers that I give you if you want them I will sent you copies not something I just wrote up Please let me know.Thank you [redacted]
I have spoken with [redacted] and he understands that we are following our policy and procedure for a return trip He will call us if and when he wants the service technician to return to his home
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
I understand that the customer is not satisfied It is my intention to provide excellent service to our customers Our company provided the service that was requested by the customer and the manufacturer provided the parts at no charge When we complete a service sale, we do not create an invoice outlining the labor portion of the job We send a copy of the credit card receipt to the customer This receipt was mailed to the customer via USPS I do not know why it was not received by the customer but we did mail it When asked to provide a detailed receipt of the labor, we would have created an invoice that is not typical of our procedure It was not a problem but it would have been something different than we mailed out following the processing of the customer's credit card I do see in our call system that multiple calls were made to our office on August Our case manager was out of our office I also see calls coming into our office from the customer and then our office calling the customer back on Aug25,26,29, I would be happy to talk to the bus company that damaged the scooter to explain the labor portion Is there a phone number of someone at the bus company that I can have? It seems that if the bus company were willing to accept our invoice and reimburse the customer for the damage they created, the customer would be more satisfied Please let me know if there is a way for me to call the bus company and find out why they are not allowing the customer to submit the invoice or if they need one directly from our company