El Monday's

Thank you for your feed back We have put some new people and systems in place since this incident We are confident that the new program will help eliminate future missed appointments.We have shipped out sets of Pre-Filter Packages via [redacted] *** Please lets us know if you do not receive them by the end of the month If you have any question on how to install the filters in the future please give us a callThanks in advance,Simple Water Services

Initial Business Response / [redacted] (1000, 5, 2016/05/04) */ CONSUMERS ORIGINAL COMPLAINT "hours of presentation" - I'm sorry that the presentation took a full hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of our products "...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product Presentation We feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation "wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by food The average Canadian household throws away 15-30% of their produce every year If you feel the small piece we used was too much please call the office and we can reimburse you "...have employees provide their own...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homes More importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home "...falsifying your information..." Read the back of the card It states HOME CARE PRODUCT PRESENTATION "...prepared to have this go through media..." [redacted] "...received another cardsaid that we can't provide the prize unless you see the presentation again..." Read the back of the card "....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prizeDid you expect anything different? CONSUMER DESIRED RESOLUTION: There are solutions: Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back Contact [redacted] and request that they stop sending Unaddressed Ad Mail to your home

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Attached is a copy of the inbox on facebook, dated April ***In this email, Joel B [redacted] is apologizing and promises to pay me back In addition, he promises to call me with a new phone numberThere you would see my response where I said thank you and it sounds great I inboxed him last week to ask about my refund status as his restaurant is open and creating revenue Joel did not respond until I requested clarification on his sister's claim As you can see in his response, there is legal issues with his business He is trying to clean house and promises me again to reimburse me $You will also read that I attempted to resolve this in a friendly manner I want to know why I can not get my refund of $as promised I paid the extra amount on March *** His business is open Joel B [redacted] is the owner and he should respond to what happened on March [redacted] at his restaurant I eagerly await your response to this issue Thank you for your sensitivity on this matter Your response is greatly appreciated Should you have any further questions, or need clarification, please contact me at ###-###-#### Thank You, [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/31) */ [redacted] Jan (days ago) to me, [redacted] We do not train our Representatives to tell our potential clients the city water is badIn fact we train them to speak highly of City of Edmonton and EPCOR for doing a great job EPCOR makes sure on a daily basis, the people in Edmonton and surrounding areas have safe drinking water We train our representatives to show potential clients the benefits of Drinking purified water and using softened, chlorine free waterAnd many clients now this information before we even arrive Upon opening a letter, I had a team meetingI retrained everyone and made it very clear of our company policy not to use scare tacticsThe Representative who made these bad choices to use scare tactics with a client has been demotedHe will not be allowed to see potential clients and do presentation for the next days and must re-complete the initial training all new Representatives go through "All statements made in the presentation are completely and unfounded"Well that might not be entirely trueDoing some research from creditable sources like health Canada instead of youtube might open ones eyes See the following links for some examples [redacted] Now I don't believe everything I see on the news but its seems like some people do [redacted] There's also information from studies around the world [redacted] Now my representatives do not cite or use these website or any other websites (unless we have permission) for the purpose of selling, that would be illegalWe use information like this on an individual basis, so we can believe in what we are doingAnd believe that we are helping people whether they know it or not I'm not saying what my representative did was right, but trying to strong arm the Revdex.com and insinuating that they are not doing there jobIs just as wrong as what my representative did Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) There's lots of evidence that shows these water softeners and filtration systems are available for less than 1/of what your selling them forNot only are your selling tactics deceptive but your products are way overpricedScaring people into buying your systems is one more burden on Alberta's struggling economy that we don't needYour "lottery ticket" method to get in the door is a far cry from being legitimateIf you Google companies like yours there's numerous examples of it being a scamI'm not trying to "strong arm" the Revdex.com but after doing very little research its clear that companies like yours have been scamming people out of their money for some time Final Business Response / [redacted] (4000, 9, 2016/02/09) */ [redacted] 11:AM (hour ago) [redacted] Theirs lots of evidence that shows [redacted] vehicles are available for less than 1/of what [redacted] is selling their vehicles forNow our manufacture does make products that cost 1/of our prices they also have a 1/of the warrantyThe reason, they are both made with different parts and piecesJust like [redacted] and [redacted] Our company's policy and procedure of selling our products are client based around the feel, smell, touch and tasteWe are not deceiving our clients senses Our company is not scaring people into buying anythingThe media scares the public on a daily basis, and we just supply a solutionMost of our client purchase because they are already looking for a way to improve their water If you google industry you'll find way more stories about bad companies on the internet than goodBut bad companies don't last and good companies doSimple Water Services has been around since and we are not perfect, but it's our policy to address every problem that any of our clients have with our equipment Our advertising promotion is legal, go ask your lawyerBecause we asked oursThe fact that you did do very little research is why you think this company is a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is some what satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/11/28) */
Thank you for your concerns I'm assuming your complaint started with a TIC TAC TOE card and not a BINGO cardI'm glad my company did explain you could win of the prizes Also set the time between 6-and the Representative arrived
appropriately at 6: Also, we understand you did receive you $Instant Saving Card, which is on the back of the TIC TAC TOE If you did not receive the Savings Card please call our office so we can get that prize to you
On the back of the card it reads all contestants must agree to a HOME CARE PRODUCT PRESENTATIONThat is why our Representative brought water and a sample kit with him I'm sorry if the Representative didn't fill out the short question survey at the end of his PRODUCT PRESENTATION He assumed the survey wasn't needed since you purchased the equipment
Of course he's going to ask for the SIN number Financial institutions sometimes need the SIN number in order to pull an individual's credit Since you were applying for credit we wanted to make it easy for the bank to give a quicker response
I am concerned that you felt the representative wouldn't leave if you didn't purchase That specific representative is very passionate about water and helping people improve their water quality You are the only client that has ever cancelled on him since he started with us We will do some further training with him, so he doesn't leave the clients feeling high pressure
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding the prize there is no prizeYour company explained our chances of winning one in five prizesHowever when I called you already knew which prize we would win effectively because there is only one prize you do give out which is no prize at allI get coupons in the mail all the time where I need to purchase and may or may not get a rebate or discount upon usingA prize by definition is a thing especially an amount of money or a valuable object that can be won in a game of chance*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 10, 2015/12/15) */
I'm going to try and only responded to any new comments this person has made We don't feel it's necessary to repeat all our responses to the same comments made in the first letter that are repeated in this letter
-"...only prize..." Our company posts some the larger prize winners on ***
- Your definition of prize and Webster's definition are different Webster's definition: something offered or striven for in competition or in contests of chance You were offered the $Hotel Instant Savings Card, as per the winning combination you received on your advertising scratch card Again, please let us know if you did not receive it
- "...opportunity of chance" Everyone has the same chance of winning The odds are on the back of each card Each winning combination has a corresponding prize We explained your winning combination qualifies you for of the prizes, provided you qualify Weather we knew which prize you won or not, did not change your "opportunity of chance"
-"...actual Prizes you offer exist where are they" We carry a small stock of the larger prizes at the outset of the advertising promotion As time goes on, we purchase prizes only when needed Sometime prizes get discontinued like the Galaxy Tab In those cases we purchase them the newer, upgraded models
-"...provide the card you took" Your specific card has probably been shredded and disposed of, like all small winner cards Now the Revdex.com has copies of the TIC TAC TOE cards our company uses If you ask them, I'm sure they will provide you with a copy And no we didn't give you a different card than what the Revdex.com has on file
-"...proof is that this water actually came from your so called system..." If you're suggesting we are doing a bait and switch, you're mistaken Our company offers free follow ups and system checks after initial install, to show the clients that their equipment is producing the same quality of water we displayed during the Home Care Product presentation
-"...two hour sales pitch" Some Home Care Product presentation's take minutes, some take minutes, some take hours It's up to the homeowner to decide how long they allow the representatives inside their home We do appreciate time and opinions the homeowners give our representatives Also, our representatives will always leave when directly asked to do so
-"There was no survey "he forgot" doesn't cut it." If you would like we can mail you a copy of the question survey
-"...we didn't purchase..." You did purchase that evening when you signed the sales agreement Yes we did not process nor deliver the equipment either due to the fact you changed your mind about your original purchase
-" "Passionate" "harassment"..." The representative offering you another opportunity to purchases something you originally seem interested in is a far cry from harassment
- Our company cannot be at fault, if you did not read the back of the card, understand what we explained over the phone to you, or if you didn't ask any questions Also if the survey was so important to you, why didn't you ask to fill one out before he left your home? A misunderstanding, does not validate your statement of, "I can not take your word this survey even exists...", "no transparency...", "omits actual practices" and "...pretenses..."
We understand your upset about the advertising process and ultimately the prize you received How you personally feel about this experience is not unheard of but also not common Your opinion and feedback does help our company improve in some areas Your request for our company to stop our marketing program is a little extreme We made a lot of people in our community happy, by educating and showing them options on how to improve their water, through our current marketing program

Thank you for your feed back. We have put some new people and systems in place since this incident. We are confident that the new program will help eliminate future missed appointments.We have shipped out sets of Pre-Filter Packages via *** ***. Please
lets us know if you do not receive them by the end of the month. If you have any question on how to install the filters in the future please give us a call. Thanks in advance,Simple Water Services

Thank you for your feed back. We have put some new people and systems in place since this incident. We are confident that the new program will help eliminate future missed appointments.We have shipped out sets of Pre-Filter Packages via *** ***. Please
lets us know if you do not receive them by the end of the month. If you have any question on how to install the filters in the future please give us a call. Thanks in advance,Simple Water Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On November *** I visited El Monday's with my daughter, *** ***, ###-###-####, to have lunch and meet with the owner, Joel B***. He agreed to rent me his restaurant for my niece's sweet on March ***. We greed that I pay him $and the remainder before the set date. I gave Joel B*** in my daughter's presence $cash. This is the post on FB confirming that I rented the space for said event I was presented with a challengeI was in need of a rental space for my niece's sweet sixteenI attempted to rent through a few venuesTheir prices were unaffordable, and not sensitive to our needsAfter praying on it, my prayers were answeredWe now have a space for rent for her special dayThank you Joel B***, owner and chef of El MondaysJoel B***, may God bless you with your act of kindness and compassionHe has opened his heart and his doors to hi...s restaurant for my girl's special dayThis is the place to eat and feel at homeFor sure Joel B***, has demonstrated that he can continue to excel and succeed and still have a humble heart that serves the needs of othersMyra will be so happyIt takes someone special to hear special needs and not hesitate and say yesIf you are in a similar circumstance, as I was, this is your man, Joel B*** ! I will spread the word to my special needs familiesPlease do the same!, This post was public. It was also to promote his business. I revisited his restaurant with my mother in law on Dec***. I gave Joel the remaining balance of $in cash. Olga Negron was with me when this transaction took place. Her number is ###-###-####. I also discussed with Joel on this date the time I needed to get in to decorate. He said I would be allowed entry at 10:am and that I could do as I wish at the party. I reminded him that all I required was the space as I was providing everything else. I spoke with Joel on March *** to confirm our set up and time. He said he was looking forward to it and we were all set. I got on Facebook on March *** to read his post where he said he was admitted to the hospital. I called his phone and was not able to communicate with him. I called the restaurant and his sister, Honey answered. She told me her brother robbed me, that he informed no one of the event. She went further to add that he is a drug addict who has been using all of the money from the business for drugs and included in that was my money. She also said he is not the only owner, but also his brother Hakim, who I had no knowledge of. Joel appears to be sole owner on facebook and media. Honey reassured me that she would talk to Hakim and see what they could do. I sincerely felt betrayed, deceived and sad all at once. Honey did call back as promised, but would only accommodate me if I paid the full amount again. I agreed with no other option. I could not disappoint my autistic niece, who I also have custody of. The event took place under great strain. I was robbed of the joy of that special day. I paid Honey the $in cash in front of my daughter and husband. Again she apologized for her brother's behavior. I expressed genuine concern for him because addiction is a disease. She said she had no idea where he was at this point. I realized Honey did what she had to with what was in front of her as I did. I only want Joel B*** to pay me the amount that was not agreed on. This conflict is for the owner who made an agreement with me. Since then, Joel continue to ignore me, but had his girlfriend texting and calling me at random hours of the night with insults. When left with no alternative I posted on Fb my unpleasant experience with his restaurant which I have the freedom to do so. His sister, Honey took to calling and attacking me, as so did his girlfriend. When I made it clear that it is Joel who should be calling me and had to threatened them with the police for harassment, then Joel called me. Joel says he was hospitalized and his family is trying to steal his business. He said they changed the locks, denied using drugs, apologized and promised to pay me back $as soon as he cleans house. I thanked him for his response, this was last week. I only want the amount that was not agreed on. I don't want more than I paid. It appears that Joel B*** is the owner of El Monday's . I eagerly await to hear what his response is to this matter. I am sure he will agree this is what happened. Honey is not the owner and yes I was kind and thankful as she was apologetic toward her brother robbing me. The slideshow and everything in that party was all provided by me, the food, music, slideshow, decorations, cake, music, beverages. There was not a server available to meWe also cleaned up the location and returned it at 3:45. Also the post I put on Facebook describing my experience, I took it down after Joel called me and apologized for what his family did to me. Thanks ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

PLEASE NOTE THAT THIS IS THE RESPONSE THAT I SENT TO *** *** VIA FACEBOOK (including pictures of the event) WHEN I GOT NOTICE THAT SHE POSTED HER COMPLAINT ON SOCIAL MEDIA & SHE DELETED EVERYTHING WITHIN 5MINS AFTER MY RESPONSE TO HER POST…First & Foremost I am taken aback by such
an off-based & distasteful post…*** ***) personally accommodated you and your family on my day off (2days before the event took place with no prior notice)You/*** & my brother Joel B*** had a verbal/Facebook arrangement to close OUR Family Restaurant from 10am-4pm on a Saturday for $No written contract, No Receipt of Sale, No Mention of YouOur rate for renting the space for a private event is $1,for 4hrs…When you got light, again, via "Facebook" that Joel was "sick" you called the restaurant crying in hysteria that you could not reach himI shared with you that he in fact *** *** *** *** ** *** & made no mention of you or your eventYou said you understood because you were very aware of of his history of drug abuseYou also shared that you've personally had to deal with family and friends all your life fighting the battle of drug abuse and drug addictionYou asked me if I could help? You said you had family traveling abroadIt was your daughter's Sweet I told you I would not charge you the going rate of $1,however I could do it for $because of the state of urgency you were in (mind you, you stiffed me for $and only gave me $which I made no mention of) *** helped to make your day go seamless and joyous for all involved…In addition to the above, when I spoke to you serval times leading up to your event (called me on Thursday your party was the immediate Saturday) you were gracious and thankfultwo (2) days later event day, we met for the very first timeYou hugged me, you thanked me, you introduced me to your family, you offered me food, you offered me the first souvenir for helping your daughter's Sweet go off without a hitchYou decorated, you partied, you danced, you took pictures, you used our tv's to do a slide show and yet again thanked me for making this very special day happenYou introduced me to your husband who hugged me tight and thanked me as well….fast forward 3wks later, you call me, you screamed at me, you cursed me out, I asked you to please stop but you did notYou said I ROBBED you, when in fact you ROBBED me of the kindness that I extended to you and your family…Please note *** with your passive aggressive nastiness, you can NEVER take away my generosity of kindness because it's embedded in the core of my soul and that is why I was able to make your day happen without fault….Best regards on behalf of my El' Mondays Family and MyselfTHE ABOVE IS TRUE AND ACCURATE… PICTURES SPEAKS A THOUSAND WORDSI WISH THERE WAS A WAY TO ATTACH SOME, HOWEVER I WILL BE SENDING THEM IN THE MAIL TO PROVIDE VISUAL CONFORMATION

Initial Business Response /* (1000, 5, 2015/11/28) */
Thank you for your concernsI'm assuming your complaint started with a TIC TAC TOE card and not a BINGO cardI'm glad my company did explain you could win of the prizesAlso set the time between 6-and the Representative arrived
appropriately at 6:Also, we understand you did receive you $Instant Saving Card, which is on the back of the TIC TAC TOEIf you did not receive the Savings Card please call our office so we can get that prize to you
On the back of the card it reads all contestants must agree to a HOME CARE PRODUCT PRESENTATIONThat is why our Representative brought water and a sample kit with himI'm sorry if the Representative didn't fill out the short question survey at the end of his PRODUCT PRESENTATIONHe assumed the survey wasn't needed since you purchased the equipment
Of course he's going to ask for the SIN numberFinancial institutions sometimes need the SIN number in order to pull an individual's creditSince you were applying for credit we wanted to make it easy for the bank to give a quicker response
I am concerned that you felt the representative wouldn't leave if you didn't purchaseThat specific representative is very passionate about water and helping people improve their water qualityYou are the only client that has ever cancelled on him since he started with usWe will do some further training with him, so he doesn't leave the clients feeling high pressure
Initial Consumer Rebuttal /* (3000, 8, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding the prize there is no prizeYour company explained our chances of winning one in five prizesHowever when I called you already knew which prize we would win effectively because there is only one prize you do give out which is no prize at allI get coupons in the mail all the time where I need to purchase and may or may not get a rebate or discount upon usingA prize by definition is a thing especially an amount of money or a valuable object that can be won in a game of chance*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Final Business Response /* (4000, 10, 2015/12/15) */
I'm going to try and only responded to any new comments this person has madeWe don't feel it's necessary to repeat all our responses to the same comments made in the first letter that are repeated in this letter
-"...only prize..." Our company posts some the larger prize winners on ***
- Your definition of prize and Webster's definition are differentWebster's definition: something offered or striven for in competition or in contests of chanceYou were offered the $Hotel Instant Savings Card, as per the winning combination you received on your advertising scratch cardAgain, please let us know if you did not receive it
- "...opportunity of chance"Everyone has the same chance of winningThe odds are on the back of each cardEach winning combination has a corresponding prizeWe explained your winning combination qualifies you for of the prizes, provided you qualifyWeather we knew which prize you won or not, did not change your "opportunity of chance"
-"...actual Prizes you offer exist where are they"We carry a small stock of the larger prizes at the outset of the advertising promotionAs time goes on, we purchase prizes only when neededSometime prizes get discontinued like the Galaxy Tab In those cases we purchase them the newer, upgraded models
-"...provide the card you took"Your specific card has probably been shredded and disposed of, like all small winner cardsNow the Revdex.com has copies of the TIC TAC TOE cards our company usesIf you ask them, I'm sure they will provide you with a copyAnd no we didn't give you a different card than what the Revdex.com has on file
-"...proof is that this water actually came from your so called system..." If you're suggesting we are doing a bait and switch, you're mistakenOur company offers free follow ups and system checks after initial install, to show the clients that their equipment is producing the same quality of water we displayed during the Home Care Product presentation
-"...two hour sales pitch" Some Home Care Product presentation's take minutes, some take minutes, some take hoursIt's up to the homeowner to decide how long they allow the representatives inside their homeWe do appreciate time and opinions the homeowners give our representativesAlso, our representatives will always leave when directly asked to do so
-"There was no survey "he forgot" doesn't cut it." If you would like we can mail you a copy of the question survey
-"...we didn't purchase..." You did purchase that evening when you signed the sales agreementYes we did not process nor deliver the equipment either due to the fact you changed your mind about your original purchase
-" "Passionate" "harassment"..." The representative offering you another opportunity to purchases something you originally seem interested in is a far cry from harassment
- Our company cannot be at fault, if you did not read the back of the card, understand what we explained over the phone to you, or if you didn't ask any questionsAlso if the survey was so important to you, why didn't you ask to fill one out before he left your home? A misunderstanding, does not validate your statement of, "I can not take your word this survey even exists...", "no transparency...", "omits actual practices" and "...pretenses..."
We understand your upset about the advertising process and ultimately the prize you receivedHow you personally feel about this experience is not unheard of but also not commonYour opinion and feedback does help our company improve in some areasYour request for our company to stop our marketing program is a little extremeWe made a lot of people in our community happy, by educating and showing them options on how to improve their water, through our current marketing program

Initial Business Response /* (1000, 5, 2016/01/31) */
***
Jan (days ago)
to me, ***We do not train our Representatives to tell our potential clients the city water is badIn fact we train them to speak highly of City of Edmonton and EPCOR for doing a great job
EPCOR makes sure on a daily basis, the people in Edmonton and surrounding areas have safe drinking water
We train our representatives to show potential clients the benefits of Drinking purified water and using softened, chlorine free waterAnd many clients now this information before we even arrive
Upon opening a letter, I had a team meetingI retrained everyone and made it very clear of our company policy not to use scare tacticsThe Representative who made these bad choices to use scare tactics with a client has been demotedHe will not be allowed to see potential clients and do presentation for the next days and must re-complete the initial training all new Representatives go through
"All statements made in the presentation are completely and unfounded"Well that might not be entirely trueDoing some research from creditable sources like health Canada instead of youtube might open ones eyes
See the following links for some examples
***
Now I don't believe everything I see on the news but its seems like some people do
***
There's also information from studies around the world
***
***
Now my representatives do not cite or use these website or any other websites (unless we have permission) for the purpose of selling, that would be illegalWe use information like this on an individual basis, so we can believe in what we are doingAnd believe that we are helping people whether they know it or not
I'm not saying what my representative did was right, but trying to strong arm the Revdex.com and insinuating that they are not doing there jobIs just as wrong as what my representative did
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's lots of evidence that shows these water softeners and filtration systems are available for less than 1/of what your selling them forNot only are your selling tactics deceptive but your products are way overpricedScaring people into buying your systems is one more burden on Alberta's struggling economy that we don't needYour "lottery ticket" method to get in the door is a far cry from being legitimateIf you Google companies like yours there's numerous examples of it being a scamI'm not trying to "strong arm" the Revdex.com but after doing very little research its clear that companies like yours have been scamming people out of their money for some time
Final Business Response /* (4000, 9, 2016/02/09) */
***
11:AM (hour ago)
***
Theirs lots of evidence that shows *** vehicles are available for less than 1/of what *** is selling their vehicles forNow our manufacture does make products that cost 1/of our prices they also have a 1/of the warrantyThe reason, they are both made with different parts and piecesJust like *** and ***
Our company's policy and procedure of selling our products are client based around the feel, smell, touch and tasteWe are not deceiving our clients senses
Our company is not scaring people into buying anythingThe media scares the public on a daily basis, and we just supply a solutionMost of our client purchase because they are already looking for a way to improve their water
If you google industry you'll find way more stories about bad companies on the internet than goodBut bad companies don't last and good companies doSimple Water Services has been around since and we are not perfect, but it's our policy to address every problem that any of our clients have with our equipment
Our advertising promotion is legal, go ask your lawyerBecause we asked oursThe fact that you did do very little research is why you think this company is a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Attached is a copy of the inbox on facebook, dated April ***In this email, Joel B*** is apologizing and promises to pay me back In addition, he promises to call me with a new phone numberThere you would see my response where I said thank you and it sounds great I inboxed him last week to ask about my refund status as his restaurant is open and creating revenue Joel did not respond until I requested clarification on his sister's claim As you can see in his response, there is legal issues with his business He is trying to clean house and promises me again to reimburse me $You will also read that I attempted to resolve this in a friendly manner I want to know why I can not get my refund of $as promised I paid the extra amount on March *** His business is open Joel B*** is the owner and he should respond to what happened on March *** at his restaurant I eagerly await your response to this issue Thank you for your sensitivity on this matter Your response is greatly appreciated Should you have any further questions, or need clarification, please contact me at ###-###-#### Thank You, *** ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/05/04) */
CONSUMERS ORIGINAL COMPLAINT
"hours of presentation" - I'm sorry that the presentation took a full hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of our
products
"...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product Presentation We feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation
"wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by food The average Canadian household throws away 15-30% of their produce every year If you feel the small piece we used was too much please call the office and we can reimburse you
"...have employees provide their own...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homes More importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home
"...falsifying your information..." Read the back of the card It states HOME CARE PRODUCT PRESENTATION
"...prepared to have this go through media..." *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
"...received another cardsaid that we can't provide the prize unless you see the presentation again..." Read the back of the card "....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prizeDid you expect anything different?
CONSUMER DESIRED RESOLUTION:
There are solutions:
Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back
Contact *** and request that they stop sending Unaddressed Ad Mail to your home

Initial Business Response /* (1000, 5, 2016/01/31) */
***
Jan (days ago)
to me, ***We do not train our Representatives to tell our potential clients the city water is bad In fact we train them to speak highly of City of Edmonton and EPCOR for doing a great job
EPCOR makes sure on a daily basis, the people in Edmonton and surrounding areas have safe drinking water
We train our representatives to show potential clients the benefits of Drinking purified water and using softened, chlorine free water And many clients now this information before we even arrive
Upon opening a letter, I had a team meeting I retrained everyone and made it very clear of our company policy not to use scare tactics The Representative who made these bad choices to use scare tactics with a client has been demoted He will not be allowed to see potential clients and do presentation for the next days and must re-complete the initial training all new Representatives go through
"All statements made in the presentation are completely and unfounded" Well that might not be entirely true Doing some research from creditable sources like health Canada instead of youtube might open ones eyes
See the following links for some examples
***
Now I don't believe everything I see on the news but its seems like some people do
***
There's also information from studies around the world
***
***
Now my representatives do not cite or use these website or any other websites (unless we have permission) for the purpose of selling, that would be illegal We use information like this on an individual basis, so we can believe in what we are doing And believe that we are helping people whether they know it or not
I'm not saying what my representative did was right, but trying to strong arm the Revdex.com and insinuating that they are not doing there job Is just as wrong as what my representative did
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There's lots of evidence that shows these water softeners and filtration systems are available for less than 1/of what your selling them for Not only are your selling tactics deceptive but your products are way overpriced Scaring people into buying your systems is one more burden on Alberta's struggling economy that we don't needYour "lottery ticket" method to get in the door is a far cry from being legitimateIf you Google companies like yours there's numerous examples of it being a scamI'm not trying to "strong arm" the Revdex.com but after doing very little research its clear that companies like yours have been scamming people out of their money for some time
Final Business Response /* (4000, 9, 2016/02/09) */
***
11:AM (hour ago)
***
Theirs lots of evidence that shows *** vehicles are available for less than 1/of what *** is selling their vehicles for Now our manufacture does make products that cost 1/of our prices they also have a 1/of the warranty The reason, they are both made with different parts and pieces Just like *** and ***
Our company's policy and procedure of selling our products are client based around the feel, smell, touch and taste We are not deceiving our clients senses
Our company is not scaring people into buying anything The media scares the public on a daily basis, and we just supply a solution Most of our client purchase because they are already looking for a way to improve their water
If you google industry you'll find way more stories about bad companies on the internet than good But bad companies don't last and good companies do Simple Water Services has been around since and we are not perfect, but it's our policy to address every problem that any of our clients have with our equipment
Our advertising promotion is legal, go ask your lawyer Because we asked ours The fact that you did do very little research is why you think this company is a scam

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is some what satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/05/04) */
CONSUMERS ORIGINAL COMPLAINT
"hours of presentation" - I'm sorry that the presentation took a full hours that is very rare and only seems to happen when the client have a lot of questions or are signing up to purchase some of our
products
"...will be using your products to show results." With this statement, I'm assuming your upset that we presented our products during the Home Care Product PresentationWe feel it would be a waste of everyone's time if we didn't show you our products when you chose to participate in our advertising presentation
"wasted food by using as a tester." Yes, our employee would have asked to use a small piece of fruit or vegetable, to illustrate how food can taste better when washed with pure water, or how chlorine can be absorbed by foodThe average Canadian household throws away 15-30% of their produce every yearIf you feel the small piece we used was too much please call the office and we can reimburse you
"...have employees provide their own...food..." With the rise of the Brown Recluse Spider found in produce, we have decided as a company to not allow our employees to bring fruits & vegetables into peoples homesMore importantly, due to allergies being an actual threat, we don't want to jeopardize anyone's health by bringing food into a clients home
"...falsifying your information..." Read the back of the cardIt states HOME CARE PRODUCT PRESENTATION
"...prepared to have this go through media..." *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
"...received another cardsaid that we can't provide the prize unless you see the presentation again..." Read the back of the card"....must agree to and qualify for a HOME CARE PRODUCT PRESENTATION." If you don't do the presentation again we don't give you another prizeDid you expect anything different?
CONSUMER DESIRED RESOLUTION:
There are solutions:
Next time you receive a card in the mail choose not to waste your valuable time and don't dial the phone number on the back
Contact *** and request that they stop sending Unaddressed Ad Mail to your home