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El Nopalito

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El Nopalito Reviews (2)

Hello !!My name is *** ***Manager of EL NOPALITO MEXICAN RESTAURANTMy address is *** ** *** ** *** ** ***Ph: ***Personal Ph: ***I answer the case: ***of CLOMPLAINT on 10/27/17of PROBLEM OCCURRED: 10/31/17To the Person *** ***Description of the
Facts.Me, *** ***I had a chat with the complainant located on the day of registrationMy cashier is a finger error or distraction from the tip of the person complaining, without optional to bother charging unduly an extra charge on your payment.The person when he came to make the claim of his charge on his credit card, was a bit annoyed & is understandable in an error committed by our company, the talk was not carried out, by the annoyance of the affected personHis annoyance was much to the degree of screaming inside the location, in saying that IT WAS ILLEGAL THE CHARGE TO YOUR CARD & THAT IT WOULD BE DENOUNCED WHAT WAS ACQUIRED.On my part the answer was to tell him that he would bring me a copy of his bank to know the undue charge of his card and that his amount would be covered 100%.She answered me: That she saw it on her cell phone, the payment made of the event, and the answer was: that it would not be useful for me to check her phone for the matter of keeping track of the money paid with my accountant.I asked him to please that it was for the accounting of my accounts with my accountant and I knew the payment of that amount.IN OPTUBE RESPONSE:a verbal argument that omitted in the place of the factsI question if what was called my accountant to make the complaint with her, for the charges.That it was a bad thing that she was doing that it was before the law of KY to make a charge on her $ card for not authorizing her to tip the waiter.In response Answer: I told her that I would check her receipt to know the effectiveness of the events.That his money could be returned at that moment his tip amount or his payment in full 100% meal receipt, which is NEGOTIATED and commented that it would bring me problems that I was doing wrong in doing THE CHARGE.My answer was: OMITTED IN DISCUSSING THE ACTS AND WORDS OF THE ACCUSANT, IN CURSES & PROVOCATIONS.A Response to it:They put me a bad comment on Facebook, in googleOf the events that occurred in a position without authorization of his card and that the manager was not good for the events that took place.WE ARE NOT AUTHORIZED TO MAKE ANY CHARGE IN ANY RECEIPT FROM ANYONE, WITHOUT YOUR CORRESPONDING AUTHORIZATION, YOUR COLLECTION IS EXPECIFIED IN OUR RECEIPTS, GIVEN TO THE CUSTOMER WITH THE AMOUNT OF THE PRODUCTS IN: FOOD, DRINK, ECT DESSERT.LAMENT THE FACTS OCCURRED IN QUALITY OF BUSINESS RESPONSIBLEI ASK A DISCLAIMER FOR THE PERSON AFFECTED IN QUALITY OF REPENTANCE OF THE FACTS WHICH THEY CAUSED THE ACT TO OCCUR.I AM WILLING TO SOLVE THE ACTS OCCURRED WITH THE AFFECTED PERSON & WE REGRET THE FACT FULFILLED.YOUR PAYMENT OF $ OF YOUR RECEIPT MORE THAN $ OF YOUR TIP INCLUDED WITHOUT YOUR ATORIZATION OF THE AFFECTED IN QUALITY OF 100% PAYMENT YOUR MONEY.TOTAL: 21.37MY FORMS OF PAYMENT ARE OPEN AND AVAILABLE IN THE QUALITY OF REQUESTING ME.CHECK, FROM THE COMPANY NOPALITO, DEPOSIT TO YOUR PERSONAL ACCOUNT, EFFECTIVE OR MONEY ORDER.WE REGRET THE FACTS OCCURRED IN OUR LOCATION & WE HAVE A GREAT PENALTY IN THE ABSOLUTE BY OUR CUSTOMER.I HOPE YOUR RESPONSE OF THE ACTION & IMMEDIATELY WILL BE YOUR ANSWER IN THE ABOVE.*** ***Manager: El Nopalito Mexican Restaurant

The total on my receipt is $35.93 (that includes a $6.00 tip). I was charged $39.93. They charged an extra $4.00 to my card that I did not authorize to pay.Desired SettlementI want El Nopalito in[redacted], MS to refund my $4.00 that I did not authorize them to take from my credit card.Business Response Contact Name and Title: General Manager Contact Phone: (662)[redacted]I am sorry that happen to you. I would like to address this issue if you will contact us with further information regarding the transaction we will be glad to do a refund on the difference thank you.

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Description: Restaurants

Address: 840 Ernest Barrett Pkwy, Kennesaw, Georgia, United States, 30144

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