El Norte Shell & Hand Car Wash

Mar 02:57p p.2El Norte Shell & Hand Car WashW El Norte PkwyEscondido, CA 92026Compliant # [redacted] March 22nd 2016Attention Revdex.com [redacted] :We received your letter and would like to address in how we handle consumer complaintsThis issue happened on February 21st 2015, Sunday afternoon, where no manager was on shift to help Ms [redacted] However, the cashier on shift, asked for her contact information but then refused to give it and demanded her full refundAt El Norte Car Wash, we have a disclaimer explaining that we cannot be responsible for vehicle scratches, window cracks, antennas, rim scratches, body dents, mirrors or vehicle's electrical issues-I reached out to Ms [redacted] on Monday morning through Facebook where she left a negative yelp and facebook reviewAs a caring business owner, I asked of Ms [redacted] to meet with me in person so we can carefully go over the vehicle issues with our high definition surveillance camerasWhen Ms [redacted] met with me on Thursday February with her white SUV GMC DenaliI carefully inspected her vehicle and the first thing I noticed and explained to Ms [redacted] was that her vehicle's paint has been neglected and heavily oxidized with hard minerals and dirtThese variables can lead to the vehicle's paint sealant to deteriorate overtime which leads to surface scratchesHere is a great scenario that we love preaching to the choir and educate our customers: imagine going to the beach without any sun block protection, and then you get sunburnedNow imagine your vehicle's paint condition over time under the sun hours a dayI also explained that the condition her vehicle is in will only worsen if she doesn't do something about it such as buffing and waxing her vehicle several times once a year.I told Ms [redacted] that such vehicle issues we cannot be held responsible for under our advertised "disclaimer" that is located at the entrance of our car washHowever, I would be more than happy to assist and resolve the issue with my authorized body repair specialist at my own expenseI emailed Ms [redacted] the contact information on February 26th and never heard back from her.- Regards, [redacted] ***Owner [redacted]

Mar 23 16 02:57p p.2El Norte Shell & Hand Car Wash615 W El Norte PkwyEscondido, CA 92026Compliant # [redacted]March 22nd 2016Attention Revdex.com [redacted]:We received your letter and would like to address in how we handle consumer complaints. This issue happened on February 21st 2015, Sunday...

afternoon, where no manager was on shift to help Ms. [redacted]. However, the cashier on shift, asked for her contact information but then refused to give it and demanded her full refund. At El Norte Car Wash, we have a disclaimer explaining that we cannot be responsible for vehicle scratches, window cracks, antennas, rim scratches, body dents, mirrors or vehicle's electrical issues. -I reached out to Ms. [redacted] on Monday morning through Facebook where she left a negative yelp and facebook review. As a caring business owner, I asked of Ms. [redacted] to meet with me in person so we can carefully go over the vehicle issues with our high definition surveillance cameras. When Ms. [redacted] met with me on Thursday February 25 with her white SUV 2009 GMC Denali. I carefully inspected her vehicle and the first thing I noticed and explained to Ms. [redacted] was that her vehicle's paint has been neglected and heavily oxidized with hard minerals and dirt. These variables can lead to the vehicle's paint sealant to deteriorate overtime which leads to surface scratches. Here is a great scenario that we love preaching to the choir and educate our customers: imagine going to the beach without any sun block protection, and then you get sunburned. Now imagine your vehicle's paint condition over time under the sun 12 hours a day. I also explained that the condition her vehicle is in will only worsen if she doesn't do something about it such as buffing and waxing her vehicle several times once a year.I told Ms. [redacted] that such vehicle issues we cannot be held responsible for under our advertised "disclaimer" that is located at the entrance of our car wash. However, I would be more than happy to assist and resolve the issue with my authorized body repair specialist at my own expense. I emailed Ms. [redacted] the contact information on February 26th and never heard back from her.- Regards,[redacted]Owner[redacted]
[redacted]

Mar 23 16 02:57p p.2
margin-bottom: 5pt;">El Norte Shell & Hand Car Wash
615 W El Norte Pkwy
Escondido, CA 92026
Compliant # [redacted]
March 22nd 2016
Attention Revdex.com [redacted]:
We received your letter and would like to address in how we handle consumer complaints. This issue happened on February 21st 2015, Sunday afternoon, where no manager was on shift to help Ms. [redacted]. However, the cashier on shift, asked for her contact information but then refused to give it and demanded her full refund. At El Norte Car Wash, we have a disclaimer explaining that we cannot be responsible for vehicle scratches, window cracks, antennas, rim scratches, body dents, mirrors or vehicle's electrical issues. -
I reached out to Ms. [redacted] on Monday morning through Facebook where she left a negative yelp and facebook review. As a caring business owner, I asked of Ms. [redacted] to meet with me in person so we can carefully go over the vehicle issues with our high definition surveillance cameras. When Ms. [redacted] met with me on Thursday February 25 with her white SUV 2009 GMC Denali. I carefully inspected her vehicle and the first thing I noticed and explained to Ms. [redacted] was that her vehicle's paint has been neglected and heavily oxidized with hard minerals and dirt. These variables can lead to the vehicle's paint sealant to deteriorate overtime which leads to surface scratches. Here is a great scenario that we love preaching to the choir and educate our customers: imagine going to the beach without any sun block protection, and then you get sunburned. Now imagine your vehicle's paint condition over time under the sun 12 hours a day. I also explained that the condition her vehicle is in will only worsen if she doesn't do something about it such as buffing and waxing her vehicle several times once a year.
I told Ms. [redacted] that such vehicle issues we cannot be held responsible for under our advertised "disclaimer" that is located at the entrance of our car wash. However, I would be more than happy to assist and resolve the issue with my authorized body repair specialist at my own expense. I emailed Ms. [redacted] the contact information on February 26th and never heard back from her.
- Regards,
[redacted]
Owner[redacted]