El Paso Import Company

Initial Business Response / [redacted] (1000, 11, 2015/12/22) */ Century Bank of the Ozarks has contacted [redacted] and has resolved her complaint Ms [redacted] stated she tried to contact the bank through the website We apologized to Ms [redacted] that we had not been able to locate any correspondence submitted by her through the bank's website but we would be happy to work this out The bank's compliance officer reviewed the insufficient funds charges that were assessed against Ms [redacted] account and found them to be permitted by law and the deposit account contract However, since Ms [redacted] was in the process of moving out of state and moving her account as well, we offered to refund the $in fees she mentioned in the complaint after receipt of payment of $for the transactions that triggered the insufficient funds charges After payment is received from Ms [redacted] the fees will be refunded, the account will be brought to a zero balance, and reported as paid to Chex Systems Ms [redacted] agreed to send payment for the transactions and indicated that she was satisfied with the complaint resolution offer and outcome Century Bank of the Ozarks strives to provide friendly service to its customers

Initial Business Response /* (1000, 11, 2015/12/22) */
Century Bank of the Ozarks has contacted *** *** and has resolved her complaint Ms*** stated she tried to contact the bank through the website We apologized to Ms*** that we had not been able to locate any correspondence
submitted by her through the bank's website but we would be happy to work this out The bank's compliance officer reviewed the insufficient funds charges that were assessed against Ms*** account and found them to be permitted by law and the deposit account contract However, since Ms*** was in the process of moving out of state and moving her account as well, we offered to refund the $in fees she mentioned in the complaint after receipt of payment of $for the transactions that triggered the insufficient funds charges After payment is received from Ms*** the fees will be refunded, the account will be brought to a zero balance, and reported as paid to Chex Systems Ms*** agreed to send payment for the transactions and indicated that she was satisfied with the complaint resolution offer and outcome Century Bank of the Ozarks strives to provide friendly service to its customers

Initial Business Response /* (1000, 11, 2015/12/22) */
Century Bank of the Ozarks has contacted [redacted] and has resolved her complaint. Ms. [redacted] stated she tried to contact the bank through the website. We apologized to Ms. [redacted] that we had not been able to locate any correspondence...

submitted by her through the bank's website but we would be happy to work this out. The bank's compliance officer reviewed the insufficient funds charges that were assessed against Ms. [redacted] account and found them to be permitted by law and the deposit account contract. However, since Ms. [redacted] was in the process of moving out of state and moving her account as well, we offered to refund the $89.94 in fees she mentioned in the complaint after receipt of payment of $39.95 for the transactions that triggered the insufficient funds charges. After payment is received from Ms. [redacted] the fees will be refunded, the account will be brought to a zero balance, and reported as paid to Chex Systems. Ms. [redacted] agreed to send payment for the transactions and indicated that she was satisfied with the complaint resolution offer and outcome. Century Bank of the Ozarks strives to provide friendly service to its customers.