EL Paso Int'l Airport- Foreign Trade Zone No. 68

To whom it may concern , We've expected this complaint since in the first minutes of being in Mr *** *** house he threaten us to call the District Attorney and Revdex.com on us ! The refinishing on his floors happened not how he states because of our fault , it happended
because the painters fault , that's why the paining company is paying us to resfinish the floors They ve spilled a few drops of paint on the existing floors before they were finished Drops of paint that we could not get out and actually were imposible to see before we did the last coat on the house So this was not a warranty issue at all This is a builder staying behind their product and agreeing to go beyond to make their customers happy ! So after Mr *** threaten the builder with a lawsuit even it was never neccesary to get to that because the builder , Mr *** told him that it will be taken care of we went back to refinish his floors I ve told him that we did not put tape on his ceiling because I was afraid of peeling the paint from the ceiling and then I would have to repaint them But we did covered All his furniture with plastic and I'm sure he can attest to that First issue was that we ve used his power from the drier in his laundry ( only place in a house that has power that we use for our machines He called me to complain that how did we dare to use that power I ve talked with the builder telling him that I don t feel comfortable how Mr *** talks to us and with my guys and he advised me to just let it go and not pay attention to him , because he was advised the same by Mr *** wife . In the first two night the homeowner called my cellphone at pm until I had to answer the phone ( I was afraid that something major happen at the house ) to complain about two pieces of blue tape that were in his bushes Going as far as taking them from the bushed ,putting them on the deck just so he can blame us the next day that we specifically threw those small pieces of tape back in his bushes The doors upstairs were locked making our job of sanding the floors that go right near his doors almost impossible so not sure why he is saying that we left the doors open when he locked them with a key .As for the cleaning company , European Floors did not hired anybody or subcontract anybody to clean his floors , we recomended a cleaning company that went there to see the job and after they've talked with the homeowner decided not to do the job because they did not liked his demeanor I've been in the flooring business for years now and I've never had to deal with a person that puts everybody that he talks to down like that My guys , my friends none of them wanted to work on this house because the way we were treated especially since we were there to fix somebody elses mistakes and make them happy We don't feel that we owe Mr *** anything else We are sorry that he thinks we did such a bad job even before we started ( like I said in the first ten minutes of us being in his house he threaten us that his next phone call will be the District Attorney and Revdex.com ) and we hope he will enjoy his new hardwood floors for many years from now !