El Pollo Loco Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
I will await a response from the franchisee
Regards,
*** ***

The report has been forwarded to the franchisee and district manager for follow up with the guest.Thank you

The complaint details have been forwarded to the franchisee owner of this restaurant for follow up and corrective action.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedEl Pollo Loco Manager *** *** has personally resolved the problem and replaced the meals they were PERFECT!! I want to Thank Mr*** of his hospitality and eagerness to resolve the problem
Regards,
*** ***

The report has been forwarded to the franchise owner of this restaurant for follow up with the guest.Thank you

The guest's original complaint report has been re-sent to the Area Leader for immediate follow up to ensure complete guest satisfactionThe appropriate Operations Director has also been copied on this.Thank you

In addition to the Revdex.com report, Mr. [redacted] also submitted his complaint through our guest feedback call center on Nov. 6th. In response, the franchisee sent Mr. [redacted] a gift card for $30 on Nov. 7th. The franchisee considers this to be a fair compensation as the original purchase was $28.47.Thank you.

The Area Leader will contact the guest very soon to provide a full refund.

Mr. [redacted] submitted his concerns through our website. Since he did not request a personal follow up, our automated guest feedback system sent Mr. [redacted] a coupon code good for $10 off his next purchase (on Oct. 23rd). On Oct. 27th he advised that no one responded to his concerns. The system then sent...

him the email he cites in this complaint which assumes the first email with the $10 coupon was not properly delivered. The Area Leader for the restaurant has been directed to personally contact Mr. [redacted] to discuss his concerns.Thank you.

Your concerns and comments have been forwarded to the owner/operator of the restaurant. You should be contacted within 72 hours.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, refund my money and an apology if it does, will consider this complaint resolved.  However if a refund is not given etc.. then will not consider resolved.
Regards,
[redacted]

Thank you! I do highly appreciate your support but I do expect a prompt response and my refund that has now waited on 1week +
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Forwarded to Division Leader for franchise owner of the restaurant for follow up with the guest.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will...

wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The guest will be contacted by the Director of Operations for Northern California who will replace or refund the entire meal.Thank you.