El Super Gallo 1

First of all, I am sorry that the delivery wasn't as expectedWe do our best to deliver the vehicles as quickly and efficiently as possible, but things don't always go as expectedWe have moved dozens of vehicles for this dealer over the last yearsIn every single case the dealer is notified that we DO NOT provide delivery guaranteesWe specify this in our terms and conditions, as well as each order that is placed with usWe tell our customers what the average delivery time is (in this case 5-days), but we make it clear that there are no guaranteesThe driver updated our system on this move saying that he had picked the unit up when in fact he hadn'tThe dealer then cancelled the move and decided to go pick up the vehicle himselfAgain, I apologize that this move didn't turn out as expectedWe would love to earn your business back

I spoke with the driver and he is at the customer's location right now delivering the vehicleIt is unfortunate that there have been so many delays and setbacks in the scheduleWe provide our customers with delivery estimates up front, and then all along the wayWe make it clear that there is no
guarantee on the delivery dates, but that we deliver 90+% of all of our loads within the original estimated delivery datesUnfortunately, your vehicle was in the 10% that took longer than originally anticipated and experienced several setbacksI truly do apologize that the delivery of your truck did not go as anticipated and was delayed - this is not the norm, but as stated above it does happen due to weather, truck problems, scheduling problems, etcWe appreciate your patience and communication

[redacted] purchased this vehicle from the Manheim Ohio (auto auction in OH). He ordered a "PSI" which stands for "post sale inspection", where the auction has inspectors put the car up on a lift and they look at the entire car, including the underneath. It was found at that time that the entire...

undercarriage of this car had damage. [redacted] agreed to still purchase this vehicle and the auction agreed to pay him $1300 for the damage to the undercarriage of the car. All of this happened before we ever transported the car or ever saw the car. The notes in the auctions system describes the damage as "Exhaust ripped off the motor, under shields torn up and missing". It is clear that this vehicle sustained damage undercarriage damage long before we transported it. Jaimie has submitted a couple of different bids to us for the undercarriage damage and it is very clear that he is now having buyers remorse. We have spoken to the auction several times and they made it clear that the entire undercarriage of this vehicle sustained a ton of damage before we ever touched the car, and that [redacted] was completely made aware of this and was given the opportunity to void the sale. He decided to keep the car and get the $1300 credit for the damage, but is now looking for Ready Auto Transport to contribute even more. We had nothing to do with this damage whatsoever. [redacted] is asking that we pay for the missing plastics underneath the car, but again, the auctions notes from before we ever moved the car make it very clear that these plastics were already torn up and missing, and [redacted] was made aware of that. Again, their notes state "Exhaust ripped off the motor, under shields torn up and missing". The driver is not able to inspect underneath the car because of how low to the ground it is, even when it is put up on a trailer there is a platform under the car that obstructs their view of the undercarriage. As we have stated many times to [redacted], this is not transport damage whatsoever ever and we have proof that all of this damage existed before we ever moved the car. If needed I can provide the auction system notes that were provided to us by the auction which is all the proof needed, but we have already explained this to [redacted].

According to our records this vehicle delivered yesterday. We did have several delays in transporting this vehicle - we cancelled this off one of our carriers, and the driver that actually picked this up had health complications going through Utah. While this is certainly not the norm for a vehicle...

to take over 3 weeks to go cross country, it does happen from time to time due to unforeseen circumstances. We appreciate the patience that [redacted] has demonstrated.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Morris J[redacted]

The post sale inspection does not show any damages underneath the vehicle... the transport company told me that the auction would not share the inspection with them so they didn't have access to the inspection and that I need to get it and send it to them... also the auction company paid 1300 for damages that were on the vehicles exhaust and they told me the damages to the plastics under the vehicle seem to sound more like transport damages because they didn't have notes of damages under the vehicle... I have a photo of the vehicle on the transport trailer that a neighbor took and sent to me... the driver would clearly be able to see damages under the vehicle considering its on the second level and there is no platform covering the bottom of the vehicle leaving it completely exposed and clearly visible (i will attach pics of the Blue car and its damages). the transport company is lying and this is proven in the photo that I am attaching showing clearly that the car is on the second level without any obstructions  blocking the underside of the vehicle where the damage is.

sorry excuses don't work as they stated it was confirmed there shipper stated he had picked it up when he had not they are right we used them because they were manheims recommended so we used them after reading other complaints I felt it was imperative that there was someway other dealers need to know there shoddy business practices I appreciate the fact they want to earn our business but they had the opportunity but in speaking with there manager george he basically told me to shove it and I had 2 options cancel the order or deal with it and when we got it we should be grateful and he basically didn't care people should know who there dealing with george was the most unprofessional person I have run across in 27 years of doing business thanks for you're time

First of all, I am sorry that the delivery wasn't as expected. We do our best to deliver the vehicles as quickly and efficiently as possible, but things don't always go as expected. We have moved dozens of vehicles for this dealer over the last 6 years. In every single case the dealer is notified...

that we DO NOT provide delivery guarantees. We specify this in our terms and conditions, as well as each order that is placed with us. We tell our customers what the average delivery time is (in this case 5-7 days), but we make it clear that there are no guarantees. The driver updated our system on this move saying that he had picked the unit up when in fact he hadn't. The dealer then cancelled the move and decided to go pick up the vehicle himself. Again, I apologize that this move didn't turn out as expected. We would love to earn your business back.

Again, I apologize the move did not go as expected. In regards to how you are claiming you were treated by Jordan (we don't have a George that works for us), the notes in our system make it very clear that you were upset and that your expectations weren't met. Again, I apologize for that. The move was cancelled and we weren't able to fix the problem the driver had created. Again, we would love to help you out with any of your future transportation needs and we will do our best to meet your expectations. There is no question that there was a delay with the move, which is why we don't offer any guarantees. The only question is in regards to how Jordan treated you - regardless, you are the customer and if you feel you weren't treated respectfully then I apologize for that and we would love to make it up to you.