EL Tapatio Mexican Restaurant

Final Business Response / [redacted] (1000, 16, 2015/08/10) */ This consumer came in with their family members and sat in the smoking sessionWe have all of the requirements in place to allow smokingHe ordered a long island ice tea and about halfway through the drink he said he saw a fruit fly on itWe did not see thisHe came to me and we spoke and apologizedI told him I would take care of it and we made him a new drinkHe was happy with thisHe drank a few more drinks and became intoxicatedWhen he came to pay his check, I took the drink off of his ticketI started screaming at me that he wasn't going to come back and that it was not rightA couple days after that, the Health Department came to my business and they found no single fly in the buildingI have a letter showing we passed their inspection If the refund is what the customer wants to resolve this issue, we will issue the refundThe fee due to us was $20, though, not $We will be refunding $ Final Consumer Response / [redacted] (2000, 28, 2015/08/12) */ The complaint can now be closed as this has been settled with the establishmentI talked to the resturant manager and he did apologize for the issue and did recive refund from the incedentNo further action is neededThank you for your help in the matter

Final Business Response /* (1000, 16, 2015/08/10) */
This consumer came in with their family members and sat in the smoking session. We have all of the requirements in place to allow smoking. He ordered a long island ice tea and about halfway through the drink he said he saw a fruit fly on it. We...

did not see this. He came to me and we spoke and apologized. I told him I would take care of it and we made him a new drink. He was happy with this. He drank a few more drinks and became intoxicated. When he came to pay his check, I took the drink off of his ticket. I started screaming at me that he wasn't going to come back and that it was not right. A couple days after that, the Health Department came to my business and they found no single fly in the building. I have a letter showing we passed their inspection.
If the refund is what the customer wants to resolve this issue, we will issue the refund. The fee due to us was $20, though, not $28. We will be refunding $20.
Final Consumer Response /* (2000, 28, 2015/08/12) */
The complaint can now be closed as this has been settled with the establishment. I talked to the resturant manager and he did apologize for the issue and did recive refund from the incedent. No further action is needed. Thank you for your help in the matter.