El Zocalo Mexican Grill & Seafood

Dear Ms***:
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your visit to our restaurant on February 11th
At Zocalo Restaurants we take pride in ensuring our customer’s satisfactionUnfortunately, we did not
meet your expectations
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by training our team
We deeply value your relationship with Zocalo Restaurants and are committed to providing you with the highest level of service simply because our customers deserve the very bestIf you have any further questions or comments regarding this matter, please feel free to discuss it with us at ###-###-#### or email ***
Yours in service,*** ***
President
Zocalo Restaurants
PS: We are mailing a check $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [redacted]

Review: Saw a coupon in the mail purchase $30 get $10 of entire purchase. Although its down the street from my house I had never attended this place. SO we decided to go for dinner. I get there at 6:30pm. Waitress by the name of [redacted] didn't come up to out table until 6:50pm. We inquire about the $1 taco Tuesday deal. she stated that was only between 3-7, we could no longer order them. BY then it was 6:53. advised her of that and she still asked for my phone to confirm. She said we had to give her order (no opportunity to look or ask questions) We placed order she brought tacos 20 mins later. We had also asked for an order of rice which took 3 times/another 15 mins until we got it. We got our food and consumed it. When it came to paying bill, total $29.41. Asked her to charge me for refill and presented coupon. she proceeded to say we could not use coupon for happy hour. although she had her "manager" who looked like maintenance guy, review request they would not honor coupon. I mentioned we had not arrive after happy hour we arrived before happy hour. Not to mention coupons only restriction states " not valid with any offers" I pointed out there was no restrictions on coupon. Manager stated that customers never presented coupon because it was a "given" it shouldn't be use for happy hour. He said I was paying for it after 7, so it was consider I was using it for happy hour. I asked for corporate office phone # and he then stated he would honor it. But I had to understand they were loosing money as the restaurant had to pay food and employees. It was not worth it to the,Mentioned I understood but if they want to advertise to bring new customers they should place restrictions on coupons. By the end of our conversation he retracted and stated he no longer would honor coupon and there was nothing he could do and walked away. Very disappointed by the service provided from waitress to manager! the least they can do is refund me for bad experience. This took place on 02/11/14 order # [redacted].Desired Settlement: Refund of the $27 I wasted . just to be provided bad service!

Business

Response:

Dear Ms. [redacted]:

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your visit to our restaurant on February 11th 2014.

At Zocalo Restaurants we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by training our team.

We deeply value your relationship with Zocalo Restaurants and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at ###-###-#### or email [redacted].

Yours in service,[redacted]

President

Zocalo Restaurants

PS: We are mailing a check $27.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,