Revdex.com received a call from the Pete Gfrom the business on 5-30-Pete indicated that the business would investigate and would be responding to the complaint in a couple of ***s
Revdex.com received the following response from the business relative to the consumer's complaint: From: Pete GDate: Wed, May 31, at 11:AMSubject: Complaint # [redacted] To: Mr [redacted] in responding to the cleaning of the carpet at the [redacted] home the initial service was performed on 4/24/The customer was not satisfied with the results so we gladly set up a second cleaning on 4/28/and address these areas of concernThe technicians arrived at the home and discussed what Mrs [redacted] was not happy withWhen the lead technician listened to the concerns Mrs [redacted] had pointed out he then proceeded to give her his professional opinion on dealing with those areas prior to getting startedWhile the tech was explaining this to her that is when Mrs [redacted] started becoming more upsetMaking statements that “ You are just sticking up for those blanks” and that’s when she started cussing the crew out repeatedlyFrom that point on the technician who had been with the company for 12+ years was being told over and over that we are making up excuses and sticking up for the prior crew using the F bombMrs [redacted] then pointed at both the men and told them to get the F out of her house giving them the middle fingerThe note from the second time at the home statesThe technician was explaining to the customer that her traffic patterns are not going to completely come out, she also had filtration around the perimeter and it may or may not lighten upThe crew had no problem with going back over itThe customer suddenly started cussing the crew out yelling and screaming to get out of her house while sticking her middle finger up at themThe crew then left the homeIn regards to the statement that we were told the technician made to the customer, being disrespectful or rude to the customer is in no way toleratedThank YouPete GStanley SteemerHinckley Oh
Revdex.com received a call from the Pete G. from the business on 5-30-17. Pete indicated that the business would investigate and would be responding to the complaint in a couple of [redacted]s.
Revdex.com received the following response from the business relative to the consumer's complaint: From: Pete GDate:...
Wed, May 31, 2017 at 11:16 AMSubject: Complaint # [redacted]To: Mr. [redacted] in responding to the cleaning of the carpet at the [redacted] home the initial service was performed on 4/24/17. The customer was not satisfied with the results so we gladly set up a second cleaning on 4/28/17 and address these areas of concern. The technicians arrived at the home and discussed what Mrs. [redacted] was not happy with. When the lead technician listened to the concerns Mrs. [redacted] had pointed out he then proceeded to give her his professional opinion on dealing with those areas prior to getting started. While the tech was explaining this to her that is when Mrs. [redacted] started becoming more upset. Making statements that “ You are just sticking up for those blanks” and that’s when she started cussing the crew out repeatedly. From that point on the technician who had been with the company for 12+ years was being told over and over that we are making up excuses and sticking up for the prior crew using the F bomb. Mrs. [redacted] then pointed at both the men and told them to get the F out of her house giving them the middle finger. The note from the second time at the home states. The technician was explaining to the customer that her traffic patterns are not going to completely come out, she also had filtration around the perimeter and it may or may not lighten up. The crew had no problem with going back over it. The customer suddenly started cussing the crew out yelling and screaming to get out of her house while sticking her middle finger up at them. The crew then left the home. In regards to the statement that we were told the technician made to the customer, being disrespectful or rude to the customer is in no way tolerated. Thank YouPete GStanley SteemerHinckley Oh
Revdex.com received a call from the Pete Gfrom the business on 5-30-Pete indicated that the business would investigate and would be responding to the complaint in a couple of ***s
Revdex.com received the following response from the business relative to the consumer's complaint: From: Pete GDate: Wed, May 31, at 11:AMSubject: Complaint # [redacted] To: Mr [redacted] in responding to the cleaning of the carpet at the [redacted] home the initial service was performed on 4/24/The customer was not satisfied with the results so we gladly set up a second cleaning on 4/28/and address these areas of concernThe technicians arrived at the home and discussed what Mrs [redacted] was not happy withWhen the lead technician listened to the concerns Mrs [redacted] had pointed out he then proceeded to give her his professional opinion on dealing with those areas prior to getting startedWhile the tech was explaining this to her that is when Mrs [redacted] started becoming more upsetMaking statements that “ You are just sticking up for those blanks” and that’s when she started cussing the crew out repeatedlyFrom that point on the technician who had been with the company for 12+ years was being told over and over that we are making up excuses and sticking up for the prior crew using the F bombMrs [redacted] then pointed at both the men and told them to get the F out of her house giving them the middle fingerThe note from the second time at the home statesThe technician was explaining to the customer that her traffic patterns are not going to completely come out, she also had filtration around the perimeter and it may or may not lighten upThe crew had no problem with going back over itThe customer suddenly started cussing the crew out yelling and screaming to get out of her house while sticking her middle finger up at themThe crew then left the homeIn regards to the statement that we were told the technician made to the customer, being disrespectful or rude to the customer is in no way toleratedThank YouPete GStanley SteemerHinckley Oh
Revdex.com received a call from the Pete G. from the business on 5-30-17. Pete indicated that the business would investigate and would be responding to the complaint in a couple of [redacted]s.
Revdex.com received the following response from the business relative to the consumer's complaint: From: Pete GDate:...
Wed, May 31, 2017 at 11:16 AMSubject: Complaint # [redacted]To: Mr. [redacted] in responding to the cleaning of the carpet at the [redacted] home the initial service was performed on 4/24/17. The customer was not satisfied with the results so we gladly set up a second cleaning on 4/28/17 and address these areas of concern. The technicians arrived at the home and discussed what Mrs. [redacted] was not happy with. When the lead technician listened to the concerns Mrs. [redacted] had pointed out he then proceeded to give her his professional opinion on dealing with those areas prior to getting started. While the tech was explaining this to her that is when Mrs. [redacted] started becoming more upset. Making statements that “ You are just sticking up for those blanks” and that’s when she started cussing the crew out repeatedly. From that point on the technician who had been with the company for 12+ years was being told over and over that we are making up excuses and sticking up for the prior crew using the F bomb. Mrs. [redacted] then pointed at both the men and told them to get the F out of her house giving them the middle finger. The note from the second time at the home states. The technician was explaining to the customer that her traffic patterns are not going to completely come out, she also had filtration around the perimeter and it may or may not lighten up. The crew had no problem with going back over it. The customer suddenly started cussing the crew out yelling and screaming to get out of her house while sticking her middle finger up at them. The crew then left the home. In regards to the statement that we were told the technician made to the customer, being disrespectful or rude to the customer is in no way tolerated. Thank YouPete GStanley SteemerHinckley Oh