Elante Skin Care Center

l am writing in response to ID # [redacted] City Motors Used Cars has proudly been selling usedcars and trucks since May of We do our best to service and detail our retail vehicles to thebest of our abilityWe take pride in our work and giving the best customer service possible.Unfortunately issues arise in these used cars as with this particular customerOur shop wasextremely busy at the time the customer contacted us, however, it was important that we give asquick service as possibleTherefore we subbed the work out to The [redacted] Weexplained it was time sensitive so the owner made room on his schedule to get the repairs done.I am attaching a copy of the repair bill as well as the buyers guide signed by the customerThebuyers guide is the limited warranty offered by City Motors Used Cars stating what is coveredwithin the first days or miles, whichever comes firstEngine, transmission and driveaxles are covered under this warrantyThe warranty states the dealer will cover 50% of labor and50% of parts for the covered systems that fail during the warranty periodThe remaining is theresponsibility of the customerHowever, as a courtesy for his inconvenience, we did not and hadno plans on forwarding the balance to the customerAs far as the rental, for liability purposes,we do not offer such serviceMy sales manager was reprimanded for doing such, even thoughwe realize he was being sympathetic for the customer.It is with great sadness to have to respond to this complaint as all communications with thiscustomer has always been cordial and pleasant on both partsAs far as the communications withthe repair shop, I have been informed they concurWe did our best to satisfy the customer andfeel no adjustment in price is warranted

l am writing in response to ID # ***City Motors Used Cars has proudly been selling usedcars and trucks since May of We do our best to service and detail our retail vehicles to thebest of our abilityWe take pride in our work and giving the best customer service possible.Unfortunately
issues arise in these used cars as with this particular customerOur shop wasextremely busy at the time the customer contacted us, however, it was important that we give asquick service as possibleTherefore we subbed the work out to The *** *** ***Weexplained it was time sensitive so the owner made room on his schedule to get the repairs done.I am attaching a copy of the repair bill as well as the buyers guide signed by the customerThebuyers guide is the limited warranty offered by City Motors Used Cars stating what is coveredwithin the first days or miles, whichever comes firstEngine, transmission and driveaxles are covered under this warrantyThe warranty states the dealer will cover 50% of labor and50% of parts for the covered systems that fail during the warranty periodThe remaining is theresponsibility of the customerHowever, as a courtesy for his inconvenience, we did not and hadno plans on forwarding the balance to the customerAs far as the rental, for liability purposes,we do not offer such serviceMy sales manager was reprimanded for doing such, even thoughwe realize he was being sympathetic for the customer.It is with great sadness to have to respond to this complaint as all communications with thiscustomer has always been cordial and pleasant on both partsAs far as the communications withthe repair shop, I have been informed they concurWe did our best to satisfy the customer andfeel no adjustment in price is warranted

l am writing in response to ID # ***City Motors Used Cars has proudly been selling usedcars and trucks since May of We do our best to service and detail our retail vehicles to thebest of our abilityWe take pride in our work and giving the best customer service possible.Unfortunately
issues arise in these used cars as with this particular customerOur shop wasextremely busy at the time the customer contacted us, however, it was important that we give asquick service as possibleTherefore we subbed the work out to The *** *** ***Weexplained it was time sensitive so the owner made room on his schedule to get the repairs done.I am attaching a copy of the repair bill as well as the buyers guide signed by the customerThebuyers guide is the limited warranty offered by City Motors Used Cars stating what is coveredwithin the first days or miles, whichever comes firstEngine, transmission and driveaxles are covered under this warrantyThe warranty states the dealer will cover 50% of labor and50% of parts for the covered systems that fail during the warranty periodThe remaining is theresponsibility of the customerHowever, as a courtesy for his inconvenience, we did not and hadno plans on forwarding the balance to the customerAs far as the rental, for liability purposes,we do not offer such serviceMy sales manager was reprimanded for doing such, even thoughwe realize he was being sympathetic for the customer.It is with great sadness to have to respond to this complaint as all communications with thiscustomer has always been cordial and pleasant on both partsAs far as the communications withthe repair shop, I have been informed they concurWe did our best to satisfy the customer andfeel no adjustment in price is warranted