Elastic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the two phone calls receivedYes, I believe it came from your companyI am not behind on any payments to any other companiesIn response to the call I recently made to make a payment, your agent in fact told me he could only take a payment if it was in fullIn response to the advertising, yes, it was an advertisement postcardNot a letterI never have received anything in the mail from them besides that postcardIt stated there was no interest, just a cash advance feeIt it never even used the term "fees" This was the reason I took out the advances in the first placeI assumed from the advertising, it was a one time feeYou never once used the term "monthly"If I ever saw that, believe me, I would have realized this was a scamI have not received any other mail or e-mail from them regarding any of the funds I utilized, that is why I never questioned itBecause I was not aware of it and this was why I did not pay on it after I realized what was going onI have been waiting for a statement or a confirmation as to our agreement to pay just the amount I borrowed, no other fees, but I never received one! Regards, [redacted]

Revdex.com contacted consumer and consumer indicated that some of the language on the advertisement included cash advance fee, no interest or stop paying interest and had an enrollment code, but didn't say anything about the fee being monthly

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am willing to repay this debt but I simply cannot afford the payment agreement of 200+ per month for months that was offered to meThat amount seems to include all of the fees that have been accured as well as my outstanding principal balanceI am not sure how you are willing to accept payments from my debt management company if you have already charged off my accountI'm willing to settle this in a fair manner but it doesn't seem like elastic is willing to do the same or to settle for a lump sump payment split up into monthly payments I am at a loss with this company and most certainly will not use their service again or recommend them to anyone who is having financial difficultyI don't accept Elastic latest response but at this point it appears there is nothing more this company is willing to do to help those in difficult times Regards, [redacted] ***

June 19, Cincinnati Revdex.com Attn: [redacted] E4th Street, Suite Cincinnati, OH Re: Complaint ID [redacted] ; [redacted] Dear [redacted] ***: We are in receipt of [redacted] ’s follow up to our initial response, and appreciate the opportunity to respond to her additional concernsAccording to our records, our agent told [redacted] that her payment would go down as she pays down the principal balance That is accurate; however, the payment will also increase when she borrows more A larger amount will be due to go toward the principal; and, the higher the principal balance, the higher the Minimum Charge fee that will be assessed The amount of the Minimum Charge fee is directly related to the amount of the principal balance In our previous response, we referred [redacted] to the Elastic Credit Agreement and Terms and Conditions, which plainly states that a Minimum Charge fee will be assessed whenever a principal balance is carried over to a new billing cycle This Agreement, which [redacted] indicated she had read and understood, includes a table that provides the specific amount of the fee that will be charged in relation to the amount of the principal balance Again, the Elastic Credit Agreement and Terms and Conditions explains all of the terms of the Elastic account [redacted] has taken two advances: $on 1/13/2017, and $on 4/3/ On 4/3/2017, she also submitted a separate cash advance request for $420, but she called us to cancel that request so it was not funded, nor has she been charged any fee in relation to that amount Her monthly payment has increased in relation to the $increase in principal, but will also decrease over time as this balance is paid down (as long as she does not borrow additional funds) We regret this misunderstanding, and encourage [redacted] to call customer support at 888-225-with any further questions In addition, the Elastic Credit Agreement and Terms and Conditions are available to review at any time on the Elastic website, www.elastic.com Sincerely, Robert S*Vice President, Associate Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** that is not what I was told when I first borrow the money. each time I pay the money will decrease

August 10, 2017 Cincinnati Revdex.comAttn: *** ***E4th Street, Suite Cincinnati, OH 45202 Re: Complaint ID ***; *** *** Dear *** ***: We are in receipt of the referenced complaint, and appreciate the opportunity to
respond. *** *** was unable to complete a funding request due to an ongoing system issue which we are working diligently to resolveOur records indicate that *** *** worked directly with one of our agents who was able to apply a work-around solution, and *** *** was able to successfully submit a cash advance transaction on 7/31/ We sincerely apologize for any inconvenience *** *** has experienced in relation to this problem. Sincerely, Robert S*Vice President, Associate CounselRepublic Bank & Trust Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is totally incorrectAll the ad said was that there was NO INTEREST there would be a feeI assumed it would be a one time feeIt did not state that it would be added monthlyI still have the ad if neededI called last week to make a payment and the gentleman informed me that it was in charge off and they would only accept they payment in full at this timeI asked him about making a $and he stated there was no way to accept thatIt would have to be the full amount! I just talked to someone and I told them I would be paying on the and they said that was fineNow they are telling me they can't take a payment unless it is the whole balanceOn top of that I received a recorded message that said I committed a felony and I was going to be arrested for not paying this bill! I knew that was a lieI am contemplating contacting an attorney for threats!!
Regards,
*** ***

ineed them to stop cheating and do the right thing just like they said they would do don't raise the fees every time I get some money let me pay off the first loan before I get more feesbecause, they said that it is a one time fee for each transactionthe first time I got money it was
dollars for a dollar fee .now they have gone up to for fees on surting amount of moneyin august I will have to pay dollars, when the amount is go down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received another statement and more fees were addedWill this amount continue to grow if I don't make the minimum payment? I am most certainly willing to begin making payments each month with what I can affordElastic deserves their money, however, they are not very helpful when it comes to making payment arrangementsThey proposed one option and that was it and said that is all they can doDefinitely not understanding of people in hard financial times. If Elastic will accept payments from my Debt management program, *** *** *** ***, I will be begin making payments to them to begin bringing this balance down
Regards,
*** ***

The balance and fees are increasing the first time I got it, spoke with people and woman said one time fee each time you get it and balance would decrease, instead of decrease they said on warranty the fees would go up on balance this month went to $and was supposed to go down $in August $130, got an advertisement thru mail got $900, first time fee $one time on each transaction you do, if you pay balance off, next time you don't pay a fee, but got some more and there was another --From the beginning was advised of one time fee, each time I pay monthly dues the balance was supposed to decreaseThe fee was a one time fee on the amount that you borrowI borrowed $and paid one time $feeThe first amount I paid was $that was bringing the balance down, the next month it was $and continued to go up that I needed to pay, but they had said that the amount I pay each month would decrease, they emailed me after the online application--it said there was some changes to my Elastic account saying that the balance went from $to $that each month when I pay monthly dues fees would be added to the monthly dues and it wasn't like it was firstGot the email last month 3-later when the amount and fees had changed, if I don't agree with fees and amount that I would have to pay the whole balanceOver the phone I was told my monthly dues would decrease every monthWhen I contacted them the money that I send would go to the principal and if I didn't agree with it I would have to pay the whole total offNow the total amount $1,600, last month it was $1,I didn't sign for any of it, I didn't get anything in the mailEach month on balance I pay different fee on the balance, they changed everything from the beginningSometime last month you borrowed $800, they had added $to the $don't know why they did thatThe way they keep going up it seems it was added onThis month got an email to pay $and then in July trying to go down saying it's $263, it's up and downAugust is $303, that's when the $fee is added on to thatWhen got $that was another fee, I was not supposed to be charged a monthly fee on my monthly duesI have a credit limit of $that's what I paying down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** no I HAVEN'T HEARD ANYTHING FROM ELASTIC CONCERNING THE INCREASE UNTIL I GOT SOME MORE MONEY FROM THEM. THAT WAS SUPORT TO BE A ONE TIME FEE ON EACH WITHDRAW OF MONEY I GOT FROM THEMALL AT ONCE I GOT AN EMAIL TELLING ME ABOUT THE INCREASE ON EVERY TIME GET SOME FROM THE ACCOUNT

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In regards to the two phone calls receivedYes, I believe it came from your companyI am not behind on any payments to any other companiesIn response to the call I recently made to make a payment, your agent in fact told me he could only take a payment if it was in fullIn response to the advertising, yes, it was an advertisement postcardNot a letterI never have received anything in the mail from them besides that postcardIt stated there was no interest, just a cash advance feeIt it never even used the term "fees" This was the reason I took out the advances in the first placeI assumed from the advertising, it was a one time feeYou never once used the term "monthly"If I ever saw that, believe me, I would have realized this was a scamI have not received any other mail or e-mail from them regarding any of the funds I utilized, that is why I never questioned itBecause I was not aware of it and this was why I did not pay on it after I realized what was going onI have been waiting for a statement or a confirmation as to our agreement to pay just the amount I borrowed, no other fees, but I never received one!
Regards,
*** ***

Revdex.com contacted consumer and consumer indicated that some of the language on the advertisement included cash advance fee, no interest or stop paying interest and had an enrollment code, but didn't say anything about the fee being monthly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am willing to repay this debt but I simply cannot afford the payment agreement of 200+ per month for 12 months that was offered to me. That amount seems to include all of the fees that have been accured as well as my outstanding principal balance. I am not sure how you are willing to accept payments from my debt management company if you have already charged off my account. I'm willing to settle this in a fair manner but it doesn't seem like elastic is willing to do the same or to settle for a lump sump payment split up into monthly payments.  I am at a loss with this company and most certainly will not use their service again or recommend them to anyone who is having financial difficulty. I don't accept Elastic latest response but at this point it appears there is nothing more this company is willing to do to help those in difficult times.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The advertisement templet they sent is not what I received and I find it convenient for them that they were just now able to find the advertisement. Regardless. The offer I was sent was similar however the verbiage was in that there was no interest. I specifically remember that. It stated there was a cash advance fee, then a minimum payment each month thereafter. This in fact, lead me to believe there was the one time cash advance fee, then a minimum monthly payment that I thought would go toward the amount I borrowed.. In charging a cash advance fee with a monthly minimum additional fee, that would be the same as interest, only using different language so that I, or any customer, would think this was better than taking out a personal loan. Which is why I was mislead. There are fees, which basically works the same as interest, actually, you are paying more than a typical loan. I would not have taken out the amounts if I thought there would be two additional fees each month!
Regards,
[redacted]

I was told that each time I payed the amount of money that I borrow it would be less.  instead it increased.

January 22, 2018   Cincinnati Revdex.com Attn: [redacted] 1 E. 4th Street, Suite 600 Cincinnati, OH 45202   Re:  Complaint ID [redacted]   Dear [redacted]:   We are in receipt of [redacted]’s additional concerns, and appreciate the opportunity to respond.    In accordance with the Elastic Credit Agreement and Terms and Conditions, Minimum Charge fees will continue to accrue for each billing cycle that a principal balance is carried over. As a semi-monthly customer, [redacted] can expect to accrue Minimum Charge Fees up to $135.00 for each billing cycle that has a principal balance carried into it.  Please refer to the Agreement available on our website (https://www.elastic.com/terms-and-conditions) for specifics.  This describes the accrual process, and provides a Schedule of Minimum Charges (Finance Charges), which displays the amount of that fee in relation to the specific amount of the principal balance that is carried over.    Payment plans are offered as a courtesy to assist customers who have difficulty making paymentsas originally agreed when they accepted the Elastic Credit Agreement and Terms and Conditions.  The payment plan that we previously offered was to repay principal only. If [redacted] accepts a payment plan, Minimum Charge fees will continue to accrue (and will be accounted for on periodic statements); however, we will not require repayment of the fees as long as [redacted] complies with the payment plan.  If [redacted] does not pay as agreed to in the plan, the account will revert to the original terms, and the accrued fees will be due in accordance with the Elastic Credit Agreement and Terms and Conditions.   As we have advised previously, we do not formally participate in debt consolidation, but we will accept and apply any payment submitted to [redacted]’s account, whether it is sent directly or from her debt consolidation company. She was explicitly advised during a call on November 16, 2017 that ACH payments from her debt consolidation company would need to include her name, but was advised that a paper check would likely be best.   Again, the plan we previously offered is the best plan currently available to assist [redacted] with repayment over time; currently, a maximum of twelve months. Her account has been charged off.  We encourage [redacted] to call our account services department at 888-225-0080 for further assistance.   Thank you for the opportunity to address this matter.    Sincerely,   Robert S[redacted] Deputy General Counsel, Vice President Republic Bank & Trust Company

June 19, 2017       Cincinnati Revdex.com Attn: [redacted] 1 E. 4th Street, Suite 600 Cincinnati, OH 45202         Re:  Complaint ID [redacted]   Dear [redacted]:   We are in receipt of [redacted]’s follow up to our initial response, and appreciate the opportunity to respond to her additional concerns. According to our records, our agent told [redacted] that her payment would go down as she pays down the principal balance.  That is accurate; however, the payment will also increase when she borrows more.  A larger amount will be due to go toward the principal; and, the higher the principal balance, the higher the Minimum Charge fee that will be assessed.  The amount of the Minimum Charge fee is directly related to the amount of the principal balance.   In our previous response, we referred [redacted] to the Elastic Credit Agreement and Terms and Conditions, which plainly states that a Minimum Charge fee will be assessed whenever a principal balance is carried over to a new billing cycle.  This Agreement, which [redacted] indicated she had read and understood, includes a table that provides the specific amount of the fee that will be charged in relation to the amount of the principal balance.  Again, the Elastic Credit Agreement and Terms and Conditions explains all of the terms of the Elastic account.   [redacted] has taken two advances: $900 on 1/13/2017, and $840 on 4/3/2017.  On 4/3/2017, she also submitted a separate cash advance request for $420, but she called us to cancel that request so it was not funded, nor has she been charged any fee in relation to that amount.  Her monthly payment has increased in relation to the $840 increase in principal, but will also decrease over time as this balance is paid down (as long as she does not borrow additional funds).   We regret this misunderstanding, and encourage [redacted] to call customer support at 888-225-0080 with any further questions.  In addition, the Elastic Credit Agreement and Terms and Conditions are available to review at any time on the Elastic website, www.elastic.com .    Sincerely,  Robert S[redacted]Vice President, Associate Counsel