Elate Moving

Review: The three main points for this complaint are:1. Incomplete Service2. Misleading charges and severe overcharging3. Threatening to withhold my personal propertyThis moving company agreed to allow a credit charge. They then demanded cash at the last minute before delivery. The banks were not open and I had been charged more than double what was quoted. A significant amount more was added for the time it took me to get the amount of cash together that had been demanded, and a threat was made to withhold my personal property at an additional charge. Also not all items were delivered and some valuable items were never recovered or found. I felt personally threatened and, especially as a female, felt bullied and concerned for my personal safety and what might happen to my personal property.Desired Settlement: I would like a refund of some or all of the amount charged for this move, especially the gross overcharge and additional amount for changing the payment method at the last minute to cash only while withholding my personal property with a distinct threat to then demand even more payment to complete the delivery. Also to cover the unsatisfactory completion of what was offered by the company, several valuable items left at the original site, some never recovered. Also personal stress and duress.

Business

Response:

Upon further review of the provided information and the signed paperwork we have to deny this claim. Initially when [redacted] booked our moving services we offered her an hourly rate and she accepted that. Also, we mentioned her clearly that boxes and mattress covers are extra charge but blankets and shrink wrap is included along with disassembling/reassembling. On a moving day, the foreman-driver explained her all over again, [redacted] signed the paperwork and the guys started a job. The reason why the movers collected the payment before unloading because that's a general policy for all New York licensed movers. We have the right to collect the payment before unloading if we have a doubt/concern that the customer doesn't pay at the end. Please have [redacted] to read the contract on the back side. All this info is stated there clearly. Regarding form of payment, the movers didn't demand cash they asked for one of the payment options certifi ed bank check, money order or cash. Unfortunately, we didn't accept credit cards that time as insisted [redacted] due to some technical problems with our wireless credit card machine. Also, the service was completed. The movers followed the customer instructions from the beginning to the end what has to be moved and what has to be left in the pick up location. The main reason why this job took 6 hours to move a studio because the movers helped [redacted] to pack some small items in addition to secure wrapping all the furniture with blankets and shrink wrap and also the customer scheduled only 2 guys although we highly recommended three guys. We provided 2 men and a truck as requested by the customer. Based on all above-mentioned information we have to deny this claim because we don't see that we did something wrong. Payment by cash and before unloading is not a reason to sustain a claim Please feel free to call us with any further questions at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The response from this business did not address the issue I presented in my complaint. Let me be very clear.

1. When booking the move, I was told was told very clearly three different times that I would be able to use credit. I checked each time to be sure I was prepared for my moving day. I was told at the end of the move that credit could not be used. The banks were closed and there was no other option given along with the threat to withhold my personal property. Additional charges were then added specifically for the time it took me to meet this demand of an inflated payment that could not be made by credit as promised.

2. Some personal property was not moved and other personal items were lost in the move.

3. I was not treated well by the management. I felt harassed and taken advantage of, especially because I am female.

Business

Response:

As we stated before we are not issuing any refund to [redacted]. The move was done and the movers moved the items which [redacted] indicated that day. The remaining items were not mentioned by [redacted] and that's why these items were not moved. [redacted] was present at all times within the move and we haven't received any call from her regarding this concern that day. We think it's another trick and unsuccessful attempt of [redacted] to get a discount which is illegal. Please close this case as all our further responses will be the same. You can just copy and paste this text every time when [redacted] issues another inquiry. No refund. Period.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If a business is able to act in an illegal and unethical manner and treat the upstanding, cooperative and hard-working New York community in this way with no true recourse, then I am highly disappointed in New York City and the State of New York.

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Sincerely,

Review: 1) We agreed on a moving day/time of Friday May ** from 3-5PM, but the movers did not show up until 6:15PM. I was given no contact information except the phone number of the rep who, after 5PM, did not answer his phone as it was "after hours." 2) Because the movers did not come at their appointed time slot, I moved a bunch of my stuff myself, effectively decreasing the amount of items the movers had to move. 3) Three movers showed up instead of the two we agreed upon, meaning I had to tip a third person and spend more money than I budgeted.Desired Settlement: I would like to be refunded $200 as this is my daily rate at my job. Had I known that the movers would not be showing up until after 6PM, I would not have needed to take the day off.

Business

Response:

Upon further review of this claim we have to inform you that we deny this claim in full. The customer chose the 2 day anytime window. The job was completely done as agreed. No discount will be issued to Maddie at this point.

Business

Response:

We will not compensate anything for the delay. Delay because of the previous job is not a violation. The customer was advised that the movers would arrive close to 6pm. No compensation will be issued ever to Maddie for this job. Even she sends 1 million more inquiries. Our answer is firm NO. Our job is to move people from point A to point B. The move was done. Discount because of delay is against the law and we will not brake this law.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to close this complaint, however it has not been resolved. Please see below for the details of my extremely unsatisfactory experience with this company:

1) The rep [redacted] and I confirmed that the movers would come between 3-5PM on Friday, May **. The movers did not show up until 6:15PM. I was given no contact information, no one called me, and when I called [redacted] after 5PM, he did not pick up the phone. Thus,I had no way of knowing when the movers would come and if they would even show up.

2) Once the movers did show up, they were able to contact [redacted] without a problem. I was handed the phone so I could speak to him and when I asked why he hadn't picked up the phone when I called, his response was that "it was after 5PM on a Friday and the work day was over" therefore he was exempt from picking up the phone. But again, he was my only point of contact, so I'm not sure what I could have done or who else I could have called to find out if and when the movers would arrive.

3) After the move, I tried to contact customer service or the owner of the company to complain, but every single number- the NY number, the Chicago number, and the LA number was forwarded to [redacted]'s phone. [redacted] himself said it was "impossible for me to speak to the owner of the company." Additionally, after I sent through a formal complaint to the company, the person who responded was [redacted]- not customer service, or the owner, as it should have been. This leads me to question the legitimacy of this company.

4) Throughout the entirety of this incident, [redacted] was extremely unprofessional. He accused me of blackmail (which has no grounds whatsoever) he was extremely rude, and at one point he responded to my email as follows: "Waste your time and write a complaint to Revdex.com but nothing is gonna happen. Have a wonderful life."

Additionally, I would like to point out that [redacted] is also the manager of another moving company called Elate Moving. I'm guessing this company is also as dubious as A-Z Moving Inc.

Thanks

Sincerely,

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