Elayne James Salon & Spa

*** *** came into Elayne James Salon on Jan 3, At that time, she had already had a stylist/client relationship from visiting her stylist at cosmetology schoolThis was her first visit to our salonShe had consulted
with the stylist regarding lightening her hair to an all over blonde colorHer hair, prior to coming in to the salon, was highlighted -which had a grown in rooted look and she said her boyfriend wanted her to go all over 'ash' blondeShe did not want to do it with a foil serviceShe advised the stylist she was on a budget and could not spend the amount of what this service could potentially costThe stylist was willing to work within her budget to lighten ***'s hair and advised that this may take a few visits to create the lookThey looked at pictures and agreed to the end result of what her hair color would look like at this visitWhen *** was not happy with her hair not being blonde enough after the first color process, I consulted with her regarding what her actual goal for her hair wasI asked for a few pictures of what she wanted to achieveShe was unwilling to provide a style or picture of the blonde that she was looking forMy desire was to recommend many different options and many different directions to resolve the situationEvery time I asked *** what she didn't like, I did not get a straightforward response to work withI felt like I was flying blind in the situation because we didn't have a target goal for her hair colorPossibly because the service was what she asked for, and she then decided she didn't like itThe stylist was doing everything she could to create the vision for ***I advised that a foil service would be best, *** agreed with an all over lightening process insteadWhen the second process began, we advised *** that if she feels any irritation, little or strong, to let us know so that we may take the lightener offAt no point did we advise to take as much burning as she couldWhen I came over to the stylist after the second process, I was offering to help work with her hairOur salon culture is a team based cultureWe believe in the power of multiple expert opinions and helping each otherI actually took over the blowdry & style for the stylist, as *** said that she liked her hair and that it was different to see her hair all over blondeThe stylist did provide services of what *** agreed to and the stylist educated her on the processAfter the second services were performed we asked *** how she felt about itI advised her that at her next visit, it would be best to evolve her look and to bring in a picture of what she was looking forI don't know if I offended her with my suggestion and possibly made her feel that her hair didn't look goodThe purpose of my conversation is quite the contrary*** kept bringing up Ashy Blonde hair which I advised is a darker color than what she wanted and that there is no such thing as blonder ashy hairShe wanted her hair more blonde, ash blonde is gray undertonesGray is not brighter blondeEverything I offered her is in my expert opinionWhen a customer requests a service, and agrees to it after a thorough consultation, then we did not do anything wrongOn that note, The next day *** contacted the stylist asking for the color to be fixedWe guarantee our color services and offered for her to come in at no costAlthough, we did do what she asked, it was her first visit and we don't like to have unsatisfied customersWe value our guests*** agreed to come in for her hair to be fixedThe stylist came in on her day off to work with *** did not show upI spoke to *** two times after that, and she would say that the stylist did not do anything wrong with her servicewhich leads me to believe that the whole issue is the priceI had sent the receipt of the services received to her email timesAt that point, I asked the Guest Service Manager to hand type and send it to her as I was out of townI then received a phone message from ***'s Mother and a not so nice review post from her sister on facebookMyself and the stylist made attempts to reach out to *** to come in to the salon which she would make an appointment and change it or not show upAt that point, we didn't try anymoreI have no obligation to respond to any third parties regarding a client's services, unless the client is a minorThe mother called and was extremely not nice to the guest service representativeWe explained that we are happy to work with *** to resolve the concern and that she would need to speak to us directlyThere were a options we offered *** to resolve the issue and she chose not to accept themSincerely *** *** Sent on: 2/11/11:04:PM

Review: My acquaintance, [redacted], is employed at Elayne James Salon in Middletown. She is a hair stylist and agreed to ombre my hair (black from root to brown at ends) for $60.00. On 11/10/14 I went to the salon in Middletown for this service. While at the salon, [redacted] verified the price of $60.00 with her co-worker Meg. However, once the service was completed and I was being rung up, I was charged $111.00 instead. I explained that I was told the service would be $60.00. At this point I had been at the salon for several hours and did not even have my hair dried or styled as I had to leave. I paid the charge of $111.00 and left. Later that evening (after my hair had been dried) I noticed that my hair was not black from root to brown at ends. I contacted [redacted] regarding this and she agreed to fix my hair. On 11/13/14 I came into the salon again to get my hair corrected. [redacted] bleached my hair first (about halfway down to ends) and then put the black dye from roots down but when she rinsed the black dye out, it adhered to the freshly bleached hair causing my ombre hair to be darker than it was supposed to be. I was in the salon for several hours. I tried to discuss the price discrepancy with the manager ([redacted]). She indicated that it wasn’t their fault that my hair was “dead” and that for the services I received, I should have actually paid more. I didn’t understand why the quality of my hair was being brought up as a factor after I had two services in their salon completed. If the quality of my hair was an issue, I would think it should have been brought up prior to any services were completed.Desired Settlement: I do not blame [redacted] for any of the mishaps that occurred. She is a newer employee. She asked a co-worker and was given incorrect information. I don’t understand why the quoted price was not honored. In addition to the price difference, I had to drive from Wilmington to Middletown twice and spend a total of 6-7 hours of my time. I want the difference between the price I was quoted ($60) and the price I paid ($111) refunded at the very least.

Review: I looked on their website for manicure prices that shows $22 for "harmony Gel polish manicure". I called and the receptionist set the appointment up with this manicurist. The manicurist suggested the Gel polish little better than regular polish, so I agreed to do it. I was charged $32 not $22 when I called and spoke with someone of why the difference "depending on the person who does it and their level. I asked what would be the price for the highest level person "$31.00" was the person I had, but she charged me $32.00. I told her the website shows $22 for the Gel polish manicure. She said oh it should have a + sign after the $22 which it does not. She apologized and will let the owner know also inform the spa director to make it clear by letting clients know from now on. If I would have known it would be 50% more for this person I would have gone with the level 1 person for $22.00. I also mention it does not state on the website anything about different prices with the level of person you getDesired Settlement: I would like to receive $10 back.