Elberta Heating & Air

Attached is a copy of the receipt showing that we sent Mr***' refund out to [redacted] due to the fact that the lien had not been released on the vehicleIf the lien was released after issuing the refund, then [redacted] would then send a check to him for the overpaid amountThe receipt here indicated that it was sent out on 3/15/Standard procedure for issuing these refunds are 4-weeks for the warranty to be cancelled and the check to be mailed outPlease feel free to contact me with any further concerns

Good afternoon.? ? ? I am fully aware of Mrs [redacted] title issue.? ? The lady that traded this juke into us took forever getting the proper out of state paperwork to us.? ? When we sold this unit to Mrs [redacted] I was not aware that there was still a outstanding issue with title on this Juke in question.? ? When Mrs [redacted] called days after delivery and asked about her title work so she could get her plates I started my investigation on why?? ? The former owner has some issue within the state she used to live in and they are requiring us to send several state forms to them to "clear" the title for us.? ? Dealing with this state is a true pain and their process has no urgency to resolve this matter for us.? ? I have been in contact with Mrs [redacted] and we offered to make her 1st payment( $ )? and supplied her with a dealer tag on her juke till matters get resolved.? ? I have empathy for Mrs [redacted] and we are expediting this as fast as we can.? We want nothing but complete customer satisfaction and handle business in a professional and fair way.? With over yrs in the business we set the bar on satisfaction? ? Please feel free to contact me if anymore questions do arise on this situation? Kindly, ? ? ? ? ? ? ? Zachary RS [redacted] ? ? ? ? General Manager ? ? ? ? Hubler Nissan ? ? ? ? ? ? ? 317-888-zs***@drivehubler.com

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? It is now 6/21/16.? I was unaware of the extent of the title issue until the Consumer Protection Agency of Indiana investigated further.? I have had no contact with Hubler Nissan since the 26th of May.? I was informed by the Indiana BMV? that it is illegal for me to drive the car with the dealer plate on it.? The car has been parked out of days since I drove it home from the dealership.? I would like to return it for a full refund.? I would also like reimbursed for the time I was unable to drive the car at no fault of mine.? They had initially agreed to $the first time it was parked for days.? That averages to $daily, and I never received that check at all.? ? ? I am asking that Hubler provide a refund check to The [redacted] Bank in the amount of $11,the total financed.? [redacted] Bank has agreed to cut me a refund check after that check clears.? I am asking for reimbursement of insurance cost, $269.43, and that does not include July payment.? I am asking for reimbursement for inability to drive the car for days? in the amount of $680.? I feel these are fair and reasonable requests.? I have kept up my part of our contractual agreement and feel that to maintain customer satisfaction Hubler should accommodate my request.? Once we have an agreement and it is in writing, I will deliver the car to the dealership and hand over the keys.? Kind Regards, [redacted] ? ? Regards, [redacted]

See attached document

Attached is a copy of the receipt showing that we sent Mr***' refund out to *** *** due to the fact that the lien had not been released on the vehicleIf the lien was released after issuing the refund, then *** *** would then send a check to him for the overpaid amountThe receipt here
indicated that it was sent out on 3/15/Standard procedure for issuing these refunds are 4-weeks for the warranty to be cancelled and the check to be mailed outPlease feel free to contact me with any further concerns

Good afternoon. I am fully aware of Mrs*** title issue. The lady that traded this juke into us took forever getting the proper out of state paperwork to us. When we sold this unit to Mrs*** I was not aware that there was still a outstanding
issue with title on this Juke in question. When Mrs*** called days after delivery and asked about her title work so she could get her plates I started my investigation on why? The former owner has some issue within the state she used to live in and they are requiring us to send several state forms to them to "clear" the title for us. Dealing with this state is a true pain and their process has no urgency to resolve this matter for us. I have been in contact with Mrs*** and we offered to make her 1st payment( $ ) and supplied her with a dealer tag on her juke till matters get resolved. I have empathy for Mrs*** and we are expediting this as fast as we can. We want nothing but complete customer satisfaction and handle business in a professional and fair way. With over yrs in the business we set the bar on satisfaction Please feel free to contact me if anymore questions do arise on this situation Kindly, Zachary RS*** General Manager Hubler Nissan 317-888-zs***@drivehubler.com

We have resolved title issue with *** *** and she is happy with the outcome. We paid her the payments she had made on car as well as insurance. See below how we resolved. Let me know if anything else is needed Kindly, Zach Zachary RS*** General Manager Hubler Nissan 317-888-zs***@drivehubler.com DriveHubler.com -------- Original Message -------- Subject: RE: Juke Title From: Date: Fri, July 08, 8:am To: "*** ***" No problem ***! I will get this out Monday! Have a great day! Kindly, Zach Zachary RS*** General Manager Hubler Nissan 317-888-zs***@drivehubler.com DriveHubler.com -------- Original Message -------- Subject: RE: Juke Title From: *** *** Date: Fri, July 08, 8:am To: zs***@drivehubler.com *** *** *** * *** * *** ** *** If you send the return envelope for the dealer plate with the check, I will send that back the same timeThank you, *** On Jul 8, 7:AM, wrote: *** I will be happy to send you a check for that total in which you have paid to make this right for you. Believe me, none of us wanted this issue with title from Colorado. What mailing address would like this mailed to? Kindly, Zach Zachary RS*** General Manager Hubler Nissan 317-888-zs***@drivehubler.com DriveHubler.com -------- Original Message -------- Subject: RE: Juke Title From: *** *** Date: Thu, July 07, 4:pm To: zs***@drivehubler.com MrS***, I have paid $in insurance to *** ***, and $in car payments, for a total of $837.43. Please understand I am not trying to difficult, just wanting this whole situation resolvedKind Regards, *** On Jul 7, 1:PM, wrote: Hey ***, No problem. I would like to know how many payments you have made and what insurance has cost you as well. I would like to help you for the inconvenience Zachary RS*** General Manager Hubler Nissan 317-888-zs***@drivehubler.com DriveHubler.com -------- Original Message -------- Subject: Juke Title From: *** *** Date: Thu, July 07, 8:am To: "zs***@drivehubler.com" MrS***, I had forwarded you an email earlier regarding returning the Juke. I emailed the State Attorney General, and the Revdex.com. The Juke has been parked for over a month because I was told by the BMV it was illegal for me to drive it. I was promised compensation for all of the difficulty associated with registering this vehicle. I have made payments and paid for full coverage insurance on a vehicle I was unable to drive. Although Hubler sent me their dealer plate to place on the car, they did not inform me it was illegal for them to do that, or for me to drive the vehicle I am open to the idea of keeping the car if I am guaranteed compensation for the inability to drive it due to neglect on your part. According to the Indiana Attorney General I have full rights to return the car for a full refund. Put yourself in my shoes. How would you feel if I sold you something that you couldn't even use, but expected you to pay for it Please contact me with a response to this email. I would appreciate if that response does not take two weeks to get as well *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. It is now 6/21/16. I was unaware of the extent of the title issue until the Consumer Protection Agency of Indiana investigated further. I have had no contact with Hubler Nissan since the 26th of May. I was informed by the Indiana BMV that it is illegal for me to drive the car with the dealer plate on it. The car has been parked out of days since I drove it home from the dealership. I would like to return it for a full refund. I would also like reimbursed for the time I was unable to drive the car at no fault of mine. They had initially agreed to $the first time it was parked for days. That averages to $daily, and I never received that check at all. I am asking that Hubler provide a refund check to The *** *** Bank in the amount of $11,the total financed. *** Bank has agreed to cut me a refund check after that check clears. I am asking for reimbursement of insurance cost, $269.43, and that does not include July payment. I am asking for reimbursement for inability to drive the car for days in the amount of $680. I feel these are fair and reasonable requests. I have kept up my part of our contractual agreement and feel that to maintain customer satisfaction Hubler should accommodate my request. Once we have an agreement and it is in writing, I will deliver the car to the dealership and hand over the keys. Kind Regards,*** ***
Regards,
*** ***

From: Joe F* Sent: Tuesday, August 1, 1:PM To: info Subject: FW: Revdex.com COMPLAINT - *** Good afternoon Below from our Service Manager This vehicle was brought in 6-19-for an oil change. At that time the vehicle had
146,miles. A young man who stated he owned the car came into the service department last weekHe requested a refund for not filling his vehicle with oil from his last visit and the visit beforeHe stated that his vehicle has been noisy and overheating since the first oil changeI went out to his car a got the VIN and miles. I started his car and it was noisy, my best guess was timing chain noiseWe discovered the vehicle has been driven over 3,miles since we service lastThere is no way a vehicle could be driven 3,miles without any oil, most vehicles wouldn't run miles without oilI asked him when was the last time he checked the oil, he stated he has never checked the oil. I called Norm at *** while the owner" (Dakota), his name is not on our records, was here and he stated he checked the oil, found it four qt's low, he filled oil to proper level and sent "owner" on is wayHe also stated the noise got better but did not go awayThese vehicles have a known oil consumption problemThe timing chain system is driven by oil pressureWhen the oil level gets low the oil pressure gets lowWhen the oil pressure is low the timing chains make noise and the vehicle can run hotThis guy was very rude and dropped the "F" bomb multiple timesI volunteered to do a courtesy check, he declinedWe are sure his oil change was done properlyAs he drove off the lot Jon B*** also heard something and asked "what is wrong with his engine" Dan Joe F* General Sales Manager Hubler Chevrolet Inc 317-882-